Customer Service Administrative Assistant
Resume:
KATRINA DENISE COTTON
Dolton, Illinois 60419
accktl@r.postjobfree.com
To whom it may concern:
I have made available my resume to highlight my education and professional background. The variety
of positions I have held have given me the opportunity to learn and grow in the work force.
It is my ambition to acquire a position with your department so that I can continue building and
enhancing what I have already learned.
As a former journalism student I am strongly aware of the importance of deadlines. With that being said
I work hard to complete any task that is given to me in a timely manner. The aspect of any office position is to
set an example and provided knowledge of the company while demonstrating strong customer service. I feel it
is important that leaders knows how to follow first. Working as a team in previous positions, I feel that I
demonstrate what it means to be a team player.
I feel that my approachable personality, good listening and communication skills, and eye for detail
would make me an excellent asset to your department.
Sincerely,
Katrina D. Cotton
KATRINA DENISE COTTON
14817 Oak Street
Dolton, Illinois 60419
accktl@r.postjobfree.com
Objective: To obtain a position that will utilize my leadership and communication skills
Highlight of Qualifications
• Strong vocabulary and writing skills
• Deeply involved in community service
• Fast and determined learner
• Demonstrates good leadership qualities
Education
Roosevelt University Chicago, Illinois
Bachelor of Arts: Journalism and English December 2012
Masters of Arts: Integrated Marketing Communications Anticipated May 2015
Experience
Dolton Park District Dolton, Illinois
Administrative Assistant August 2013 – November 2013
• Assisted with marketing
• Created flyers and brochures
• Handled money transactions for the company
• Engaged with clients
• Assisted with special events and programs
• Updated client data
Summer Food Program Coordinator/Supervisor June 2011 – August 2013
• Hired staff members
• Scheduled and conducted meetings
• Organized lunch program for children in summer camp
• Assisted with event planning
• Performed financial transactions
Maintenance August 2011 – September 2011
• Assisted with the outdoor up keep of the parks including
cutting grass and organizing playground equipment
Receptionist December 2009 – August 2010
• Assisted clients
• Made telephone calls, filed paper work, and made copies
• Helped plan special events
Food Service June 2008 – August 2008
• Signed in daily meal deliveries
• Passed out meals to campers
• Managed the outdoor concession stand
Media One Creations, Inc. (Midway Broadcasting WVON 1690 AM) Chicago, Illinois
African Diaspora Today August 2011-October 2013
• Associate produced talk show segments
• Updated show website and social media sites
• Wrote scripts, media request and book guest
• Photographed guest for media purposes
Roosevelt University Chicago, Illinois
Office of Residents Life/Resident Assistant August 2012 – December 2012
• Helped design a layout of the on campus community
• Conducted meetings with residents and assist with their concerns
• Ensured safety and support within the on campus community
WRBC. FM The Blaze January 2012 – December 2012
• Co-hosted the RU Ready talk show twice a week at the campus radio station
• Wrote media request and scripts for weekly shows
• Interviewed guest on- air
• Created and edit weekly playlist
AmeriCorps/Jumpstart September 2011- May 2012
• Worked with Pre-K aged children as a teacher assistant
• Helped students develop basic literacy skills to succeed in school
Campus Safety Ambassador November 2009 – May 2010
• Secured the perimeter of the compass
• Answered and advice visitors and students with their questions.
Annual Giving (Phonathon) Caller February 2008 – December 2009
• Called alumni and gave them new information about Roosevelt University
• Introduced them to new ideas on how they can help improve the institution
• Handled money transactions over the phone
Computer Skills
Microsoft Office, Outlook, PageMaker, Adobe Photoshop/InDesign, Final Cut Pro, Movie Maker, GarageBand, iMovie, Audacity
Activities
Roosevelt University
• S.I.S.T.E.R.S. Organization October 2012-Present
• TRiO SSS November 2008-Present
• Black Student Union January 2010-December 2012
• RU Green September 2008-November 2008
Dolton Community
• Knight Color Guard Drill Team March 1999-December 2008
Certifications
Food and Sanitation License (State of Illinois Department of Public Health), CPR/AED/First Aid certified
Publications
Spaces (Photography book about Dolton, Illinois)
MARKED Magazine
Contact this candidate