Customer Service Administrative Assistant

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Posted:

February 08, 2014

Linda Kubinski

Summary Very reliable and dedicated professional with a strong work ethic and twelve years of technical

laboratory experience, as well as superior administrative, organizational, leadership and custom-

er service skills.

Work History Clinical Laboratory Scientist

Memorial Blood Centers, St. Paul, MN August 2001–Present

• Precisely and accurately performed and interpreted serologic testing for infectious diseases, red blood

cell antibodies, blood typing and phenotyping.

• Subject matter expert for the Roche Nucleic Acid Testing, NEO red cell antibody screening, Abbott

HTLV/HIV/HBS/HBC and the Beckman Coulter platforms.

• Operated multiple laboratory instruments and computer systems. Trained staff on procedures and

troubleshooting.

• Performed routine maintenances and calibrations in accordance with standard factory operating pro-

cedures.

• Familiar with all second party review of test records.

• Consistently achieved daily testing, reporting goals and provided exceptional customer service.

• Carried out routine inventory checks on a weekly basis to ensure that the laboratory has a sufficient

supply of reagents and consumables for testing.

• Upheld New York state licensure requirement by completing annual continuing education credits.

• Took part in the Roche Clinical Trials for their new software upgrade.

Board President

Old Town In Town Cooperative, Minneapolis, MN February 2006–February 2010

Planned and facilitated monthly board meeting, resolved member disputes, created and maintained coop-

erative website, staged and marketed units, and achieved goal of 100% occupancy for a 48-unit coopera-

tive housing complex.

Executive Administrative Assistant

Duluth Chamber of Commerce, Duluth, MN September 1999–January 2001

Provided high-level administrative support to the Economic Development Team resulting in new jobs

and businesses for the Duluth area by conducting research, preparing reports, and handling information

requests. Performed clerical functions such as preparing correspondence, receiving visitors, arranging

conference calls, scheduling meetings, and maintaining client and company database.

Client File Manager

Washburn Child Guidance Center, Minneapolis, MN April 1994–August 1999

Processed and managed client financial files and provided administrative support.

Education A.A. in Clinical Laboratory Science

Lake Superior College, Duluth, MN

Nutrition Studies

Minneapolis Community and Technical College, Minneapolis, MN

Design Studies

Minneapolis College of Art and Design, Minneapolis, MN