Customer Service Administrative Assistant
Resume:
Barbara Ann D'Aurizio
Feasterville, PA 19053 accko7@r.postjobfree.com
SUMMARY
Administrative Professional with proven experience in strong interpersonal
and organizational skills. Possessing a keen ability to multitask a variety
of challenges, responsibilities and much more!
PC Proficient Coordinator of Operations
Sales Support & Administration Scheduling & Bookings
Customer Relations Mortgage Processing Assistant
Loss Prevention Analyst Credit Analyst
PROFESSIONAL EXPERIENCE
3rd FED BANK, Newtown PA 2013-
Current
Loan Servicing Specialist
Perform various functions supporting Bank and Loan Operations in a team
environment.
o Upgrade insurance policies on escrowed and non-escrowed customers,
process and disburse funds on the escrowed customers.
o Examine, update and process private mortgage insurance on residential
and real-estate owned properties.
o Keep accurate record and communication relating to FEMA accounts.
o Process Debt Protection accounts.
o Update and distribute spreadsheets related to above.
o Customer service responsibilities consisting of; incoming calls,
quoting and process payoffs.
TTI of USA/GMAC Direct Lending (Contract)
2012 - 2013
Sales Assistant
Consisting of a team of 4, assisted 160 loan originators with highly
confidential loan packages and supporting documents as well as aiding the
sales managers with various tasks.
o Prepared and distributed daily reports to keep in compliance.
o Assisted in daily reporting and updating of loan originators licensing
in the NMLS.
o Expedited request for maintenance and supplies.
Prime Lending, Horsham, PA 2010 -
2011
Administrative Assistant/Bookkeeper (Part-time)
Primary liaison and front line assistant between corporate operations and
branch office for high profile financial/Mortgage Company.
o Maintain daily administrative duties for Branch Manager and assist in
building branch image and production.
o Reconcile and authorize Loan Officer's commission disbursements for
accurate payroll deductions/ payouts.
o Verify non-exempt employees timesheets, submit bonus request to
corporate payroll.
o Evaluate and approve monthly invoices and expense check register.
o Examine and calculate monthly branch P&L's reporting any discrepancies
in order to enhance profitability.
Pulte Mortgage, LLC/Pulte Homes, Fort Washington, PA 2000 - 2009
Sr. Branch Coordinator/ Administrative Assistant
Performed as the primary liaison between corporate operations and parent
company Pulte Homes, working closely with sales and construction staff
in PA, DE and NJ communities. Remarkable in coordination of daily
communications and correspondence resulting in accurate final sales
pricing for incentive programs. Teamed with mortgage processors when
needed and assisted with outstanding loan conditions or tending to the
customer's
Page Two Barbara Ann D'Aurizio
PROFESSIONAL EXPERIENCE CONTINUED
inquiries as well as problem solving. Evaluated incoming loans ordered
appraisals, title insurance and HOA insurance certificates to meet
scheduled close dates. Maintained and updated various statistical
reports on a daily basis (via) Excel spreadsheets to keep the flow
between builder and mortgage connected. Arranged
meetings and business travel for branch and production managers.
Maintained incoming and outgoing phone operations.
o Increased productivity to 98% and achieved continuous excellence
for branch performance statics with
o 100% capture rate and 90.5% customer satisfaction.
o Coordinated with superintendents and architects for 15 communities
to submit and process proper documentation for Fannie Mae projects
which resulted in 200 successful loan closures in one month
meeting scheduled closing dates.
o Approved and submitted 50 % of monthly bills for branch expenses
keeping within budget.
o Implemented memorandum, customer request and approval letters,
JErsey Mortgage Company, Cranberry, NJ 1999 - 2000
Administrative Assistant/Mortgage Processor
Chosen to participate in newly established branch in Holicong, PA to assist
in the streamline of exposure for increased sales production.
o Supported 3 sales professionals and processed 10-15 incoming FHA, VA,
and Conventional, refinance loans for NJ and PA properties.
o Prepared loan packages through the application process by interacting
with appraisers, attorneys, abstract/title companies, insurance
agencies, and realtors
o Organized effective communication between the client and the loan
officer.
o Attained daily administrative duties, arranged meetings, travel and
"open house" functions
for new clients.
Education
Archbishop Ryan High School for Girls
Professional Development
Specialized training in "Negotiating to Win", Customer Relations courses,
Value Added Credit Decisioning
AWARDS AND ACCOMPLISHMENTS
Recipient of "TOP GUN" Proactive award, 2 "GEM" awards for Outstanding
Customer Service and Fraud
Investigation, "Great Idea" award for Collections Department, Pro-Active
Award.
Volunteer work at "CHOP" and company fund raisers such as Alex's Lemon-aide
stands
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