J. Eric Shinkle

501-***-****

acckjv@r.postjobfree.com

**** ******* *****, *** ***

Las Vegas, NV 89109

Skills and Qualifications

. 7 years of customer service, administrative and clerical experience in

the insurance, property management and hospitality fields

. Proficient with office technology including MS Office (Word, Excel,

Access, Outlook, Powerpoint) internet/social media promotions, multi-

line telephone, fax and copier

. 6 years of leadership and management experience in real estate and

education

. Strong attention to detail and ability to prioritize multiple tasks

and work independently in a fast-paced, deadline-driven environment

. Guest Service and Hospitality internship at Walt Disney World

Education

2002 Bachelor of Arts Western Washington

University

Professional Experience

2003 - 2006

Jessica Brooks Properties Supervisor: Jessica Brooks

Property Manager 702-***-****

. Enforced policies in accordance with applicable landlord/tenant laws

. Monitored safety conditions of the buildings in order to minimize

liabilities

. Coordinated repairs and upgrades with maintenance staff and vendors

. Assisted with unit turnovers and inspections and showing of units

. Performed janitorial and basic maintenance tasks

. Created lease agreements, notices and correspondence and maintained

resident files

. Completed accounting functions including posting rent payments and

fulfilling invoices from vendors

2006 - 2010

Second Circle Insurance Agency Supervisor: Mary Rachel

Customer Service Representative 501-***-****

. Established rapport with customers through high volume telephone, in-

person and written correspondence

. Assisted policyholders with claims by filing first notice of loss

reports and arranging immediate needs such as towing or rental

services

. Managed mail and package delivery and preparation

. Increased sales by advising customers about additional coverage

options and endorsements

. Assisted customers with claims questions concerning liability

decisions, policy details and premium rate increases

2010-2013

Little Rock School of Dance Supervisor: Cari Duvall

Teacher 501-***-****

. Instructed children and adults in various techniques and forms of

dance

. Developed lesson plans based on skills and experience of the students

. Monitored progression and development and increased individualized

attention as needed

. Managed the classroom by utilizing appropriate motivational and

disciplinary techniques

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