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Customer Service Representative

Location:
Pearland, TX
Posted:
February 07, 2014

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Resume:

Sherita McCorvey

**** ****** **.

Pearland, TX. *7581

281-***-****

acckg4@r.postjobfree.com

SUMMARY

< Team player and leader with great customer service skills

< Communicate effectively both oral and written in English

< Detail Oriented/Quality Controller

< Microsoft (Word, Excel, Outlook)

< Fast learner of new software

< Self-Starter, takes initiative, completes assignments accurately and

timely

< Manage stress and multiple projects, while remaining alert, calm and

productive

< Trained, Supervised and Evaluated employees

< Eight years of entrepreneurship owner/operator

PROFESSIONAL ACCOMPLISHMENTS

Halcon Resources Land Department (Temp assignment)

Data/File Clerk

2013

< Maintained and updated File Management System

< Maintained and controlled all documents in file room

< Created and maintained document Matrix daily

< Monitored check in/check out process of all documents ensured files

being returned

< Assist in the renumbering process of files

< Assisted several "Lease Analyst" in updating files and retrieving data

< Assisted "Division Order Analyst" team in updating files, retrieving

data and mailings

< Maintained records for Wells, Assignments, ROW's, and Title Opinions

Folders

< Created folders for each person of interest

< Updated folders with checks, W9's, correspondence and other pertinent

information

< Constructed Land Lease Files/Handle & maintained confidential

information

< Filed Alphabetically and Numerically, Interfiled

< Created labels using Tab Fusion/Tab Quik

< Scanned/Quality Controlled Scans

< Created space for new lease files in file room by shifting files on

shelves

< Performed Inventory of various prospects

< Prepared file folders for shipping to an offsite storage

Elite Hair Salon Pearland TX.

Salon Manager/Administrator

2005 - 2014

* Owner/Operator

* Conduct interviews and hiring of new employees

* Supervised, and Trained all employees

* Conduct all staff meetings and Performance Evaluations

* Ensured all employees were in compliance with TDLR

* Processed all Payroll

* Created weekly schedules, reviewed and approved time off, sick leave

etc. request

* Ordered all supplies and products

* Contacted service technicians on an as needed basis

* Responsible for the approval of all Marketing material and services to

potential customers

* Generated daily, weekly, and monthly sales reports, created sales

comparison charts

* Answered all incoming phone calls ensuring customer requests and

complaints were provided accurately and efficiently.

* Provided customer service to all incoming traffic

* Scheduled all appointments

Barton Protective Services

2000 - 2004

Shell Chemical Plant Deer Park

Receptionist/Security officer

* Receptionist/Customer Service Representative

* Followed all safety precautions

* Controlled access into the plant, Searched vehicles,

deliveries/pickups, directed traffic

* Assured the safety of contractors during site wide and local

emergencies

* Console operator

* Dispatched, monitored CCTV's

* Data Entry/Daily logs and report writing

Chase Towers

* Customer Service Representative

* Performed Administrative Assistant duties for Building management

* Monitored Fire Alarm systems and CCTV's,

* Activated building access cards

* Answered phones/directed calls

* Data Entry

* Assisted in payroll and scheduling

* Controlled HVAC systems, electricity

* Trained approximately 10 Security officers

* Natural disaster (Allison )worked 16 hour shifts and during "9-11"

ISSC Security Services

2004 - 2005

BP Oil Company Westlake I and II

< Monitored Fire Alarm systems and CCTV's

< Data Entry

< Observed and reported

< Patrolled facility

EDUCATION

* Contemporary Learning Center - High School Diploma

1998

* Houston Community College - Cosmetology

1999

* Savannah's Beauty School - Cosmetology License

2005

PROFESSIONAL REFERENCES

< Melva Thornton 713-***-**** Senior Lease Analyst - Halcon Resources

< Sheila Galloway 713-***-**** Senior Lease Analyst - Halcon Resources

< Deirdra Landers 832-***-**** Lead File Clerk - Halcon Resources



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