Customer Service Supervisor

Renee Hamilton

**** *. ***** ***.

Chicago, IL. *0620

Email: acckf2@r.postjobfree.com

Cell: 706-***-****

Work Experience

Meddac (10/27/2008 – 12/6/2013) Medical Support Assistant

Fort Benning, Georgia United States

Supervisor : Ms. Nefertiti Smith 706-***-****; Contact: Yes

Pay Grade: GS 0679 4

Hours per week: 40

Duties: Performs administrative and clerical services in support of the care and treatment given to patients; data collection;

Receives and place local and long distance telephone calls, walk ins patients, and refers them to the proper person or

furnishes information requested to resolve complaints; handle non technical inquiries and assist visitors to the assigned

clinics, ascertains the nature of call or visit, provides specific information to inquiries from knowledge of service activities and

reference to patient records. Verifies patients' eligibility for treatment (Defense eligibility and enrollment reporting system

(Deers) hospital card, etc.) cross referencing for patients identification and updating medical record location and patient

address. Schedule and coordinates appointments for patients with various clinics, and reschedules appointments when

necessary; Maintain a variety of office files; operate a variety of application programs on a personal computer in support of

the office's functions. Contacts hospital staff to exchange information on computer problems; Review medical documentation

in either paper health record and/or by use of a computer to ensure completion and accuracy of disease diagnosis and

procedures; Uses the Automated Data System(ADS) and Composite Health Care system computer system (CHCS) to

schedule appointments, document, record and track clinic/patient activities. Controls the receipt and distribution of

correspondence, reports and related materials. Reviews and processes incoming and ongoing correspondence to include

reports, memorandums, and messages; also completes end of day processing; take care of routine matters, refer other

inquiries to appropriate personnel. Provides reports as requested by higher level staff and/or supervisor.

Technica LLC bldg 2611 (10/01/2007 10/24/2008) Personnel Assistant

Fort Benning, Georgia United States

Supervisor: Ms Lesa Colton 706-***-**** contact: yes

Hours per week: 40

Duties: provide administrative support and resolve both administrative and clerical problems. Perform a wide variety of

clerical task in one or more areas pertaining to discharge, maintenance of files and other actions; prepares DD form 214

(Certificate of Release or Discharge from Active Duty) for enlisted and officer personnel; performed final quality edit of DD

form 214 to ensure accuracy and completeness prior to signatures by the chief and separating soldier; Make additions,

revisions, and deletions to files to keep them current, complete and accurate to comply with regulations, policies and

procedures; Prepare and review correspondences; has regular access to printed and electronic files containing sensitive

data; issue ID cards to eligible active duty, military and civilian employees; maintain classified and unclassified records and

files; Establish and maintain office files; receives and reads all incoming correspondence and reports; receives telephone

calls and visitors to the office, while determining the nature of the request; Knowledge of grammar, spelling, punctuation,

format etc. to advise and provide clerical support; skilled as a fully qualified typist in order to operate a word processor or a

computer terminal using a standard style keyboard.

Military Support services Bldg 2611 (11/07/2006 –09/30/2007) Human Resources Assistant

Fort Benning, Georgia United States

Supervisor: Terrell Stanley 706-***-****: Contact: Yes

Hours per week: 40

Duties: Provide administrative support; Performs a wide variety of clerical tasks in one or more areas pertaining to discharge,

maintenance of files and other actions; Makes additions, revisions, and deletions to files to keep them current, complete, and

accurate to comply with regulations, policies, and procedures; Issues ID Cards to eligible active duty military and civilian

employees; Inputs and utilizes the data in the Defense Enrollment Eligibility System (DEERS) for the enrolling, updating, and

verification of eligibility for persons applying for ID cards; Operates a computer terminal to input data and retrieve data from

the Real time Automated Personnel Identification System (RAPIDS), which controls the medical coverage database for

DEERS; Update and type a variety of documents. (i.e. Emergency Data Forms and Servicemen’s Group Life Insurance).

Humana Military Healthcare Services (09/07/2005 – 09/29/2006) Appointment Clerk

Colorado Springs, Colorado United States

Supervisor: Janine Olejnicak 719-***-****; Contact: Yes

Hours per week: 40

Duties: Serves as the key contact for veterans and beneficiaries seeking outpatient treatment, experiencing problems and

requesting information. Schedules appointments for Military Treatment Facilities; Verifies patient eligibility and updates

patient demographics; directly communicates with the veterans in person or via telephone to determine eligibility, the nature

of the patient’s needs, to answer questions and /or deal with complaints. Initiates actions to resolve discrepancies and adjust

records that may be incomplete or erroneous; Utilizes computerized data entry and information processing systems; Types a

variety of material and data; Operates a keyboard with the knowledge of the computerized appointment system functions

and codes.

Mount Saint Francis Nursing Home (06/15/2005 – 09/29/2006) Certified Nurse Assistant

Colorado Springs, Colorado United States

Supervisor: Mary Jane Adams Dir of Nursing 719-***-****; Contact: Yes

Hours per week: 40

Duties: Performs screening of patients, observing for signs of change in condition; Performs diagnostic support duties which

includes taking and recording vital signs, height, weight, and other measurements; Collects, labels and records specimens;

Assists patients by positioning and draping patients for diagnostic examinations; Prepares patients for admission; Ensures

patients are provided with appropriate information and instruction concerning examinations and /or diagnostic procedures;

Provides pre packaged medication and admission instructions to patients; Obtains and reviews medical records; Screens

records for immunization, tests, etc.

Village at Skyline Nursing Center (03/04/2003 – 06/12/2005) Certified Nurse Assistant

Colorado Springs, Colorado United States

Supervisor: Colleen Bagley – 719-***-****; Contact: Yes

Hours per week: 40

Duties: Assisted elderly residents with all of their daily living activities which included, bathing, dressing, toileting, and eating

meals; Performed a variety of nursing care assistance including obtaining vital signs and measurements on patients;

Handled records and assisted with procedures and treatments; Assisted in providing emotional, physical comfort and the

safety needs of patients; Recorded data on clinical records in accordance with established operating procedures.

Roth Medical (12/21/2002 06/30/2003) Customer Service Representative

Colorado Springs, Colorado United States

Supervisor: Donald Byrd 719-***-****; Contact: Yes

Hours per week: 40

Duties: Verified health benefits; processed doctor's orders for oxygen supplies; performed billing weekly; took incoming and

made outgoing phone calls to customers; answered health related questions; trouble shooting oxygen equipment problems;

Assisted customers with oxygen orders; Typed, formatted and printed a wide variety of documents; Edited material and

made necessary corrections; Operated a computer to perform various operations in support of office operations, such as

producing reports and order information; performed receptionist, clerical and recordkeeping associated with treatment for

medical services; Received telephone calls and visitors and determined the nature of the patients' request; Used word

processing software to produce documents; Updated, revised, manipulated data in spreadsheets; Provided clerical support

to ensure efficient office operation.

Southwest Airline (06/12/1999 – 11/15/2001) Reservations Agent

Chicago, Illinois United States

Supervisor: Kirby Jones – 214-***-****; Contact: Yes

Hours per week: 40

Duties: Responsible for assisting customers with travel arrangements, which included identifying the lowest fare, selecting

the best routes, applying discount credits on flights and changes to reservations through use of a computer terminal;

Provided friendly, courteous, quality service to thousands of Southwest Airlines customers over the telephone; Applied sales

techniques while providing schedules, fares and flight information, in a manner that meets the standards of high customer

service.

Education

Colorado Institute of Massage Therapy (01/17/2004 – 12/17/2004)

Colorado Springs, Colorado

Degree: Colorado Massage Therapy License

Vocational School

1st Class Nurse Aide Program (01/03/2003 3/20/2003)

Colorado Springs, Colorado

Degree: Certified Nurse Aide License

Vocational School

Professional Career Development Institute (05/19/2002 10/10/2002)

Colorado Springs, Colorado

Degree: Medical Billing Certificate

College/University

Loop College (06/10/1979 – 11/05/1981)

Chicago, Illinois

Degree: Associate in Arts Major: Computer Science

Dearborn College (12/12/2002 09/08/2003)

Chicago, Illinois

Degree: Insurance License College/University

Technical School

Metropolitan Career Center (05/04/1988 08/12/1988)

Chicago, Illinois

Degree: Data Entry Certificate

Vocational School

John Amico School of Hair Design (01/05/1984 10/02/1984)

Chicago, Illinois

Degree: Cosmetology License Major: Cosmetology

Additional Skills:

Microsoft Office: Proficient

Typing: 50 WPM

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