Customer Service Administrative Assistant

Marcus Lucien

Intelligent Administrative Assistant/ Professional Customer Service Rep

Spring Valley, NY

acckc6@r.postjobfree.com - 845-***-****/845-***-****/845-***-****

WORK EXPERIENCE

Fraud Detection Associate II

Western Union - Montvale, NJ - September 2013 to January 2014

Monitors financial accounts and activity to detect possible fraud.

• Help to ensure that business, organizations and individuals execute activities legally.

• Familiar with government sanction concepts, practices, and procedures such as OFAC and Interdiction.

• Performs a variety of task while managing a high volume of inbound and outbound calls

Customer Service Representative

Dial America - Mahwah, NJ - December 2012 to September 2013

Handle a high volume of inbound/outbound calls and set up customer orders

• Entered orders and maintained customers records and billing

• Provided efficient customer service to clients

Team Leader/Supervisor

TARGET - West Nyack, NY - June 2004 to May 2011

Delegated task and objective to other co-workers

• Learn the process on creating schedules

• Used effective communication method with other supervisor and mangers to increase efficiency

• Experience in all warehouse equipment and understand the process of payroll

• Responsible for training all new employees

• Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects

Administrative Assistant

AmeriPlan USA Healthcare/Dental Insurance - Spring Valley, NY - March 2009 to April 2011

• Assisted in all areas of administrative work including data entry, receptionist duties and file organization

• Communicated with customers regarding their provider /membership information, verified insurance and

processed claims online

• Developed new customer relations through telephone contact and sales activity

• Handled, processed and distributed confidential Customers information

Call Center Representative

DRG Mortgages - New Rochelle, NY - March 2006 to February 2009

• Performed extensive data entry into excel and a proprietary database, created excel spreadsheets and sales

reports

• Consistently communicated via phone and email with new customers and existing clients, while displaying

excellent verbal and written communication skills

EDUCATION

Associate in Accounting

Monroe College - New Rochelle, NY

2008

SKILLS

Handled customers effectively by identifying needs, approaching complex situations and resolving problems

to maximize efficiency.•Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within

high-volume environment. Administrative support, Travel arrangements, Meets & exceeds goals, Multi-Task

Management, Quick Book, Proficient in all Microsoft Office program, Self-starter, Customer Service Sales,

Fast learner

Contact this candidate