Raymond Osa Montoya

505-***-****

**** *** ***** **** **, Albuquerque, New acckab@r.postjobfree.com

Mexico 87109

Seeking a challenging career that utilizes my skills in my area of competence and

Objective

enriches my knowledge, and gives me a chance to be part of a team that

contributes towards the growth of the organization, thereby yielding the twin

benefits of job satisfaction and convenient professional growth.

July 24, 2007 to March 3, 2013

Work History

Deli Supervisor, Sandia Resort and Casino, Albuquerque, New Mexico

Investigate and resolve complaints regarding food quality and customer service.

Schedule and receive food and beverage deliveries, checking delivery contents in

order to verify product quality and quantity. Monitor food preparation methods,

portion sizes, and garnishing and presentation of food in order to ensure that food

is prepared and presented in an acceptable manner. Monitors budgets and

payroll records, and review financial transactions in order to ensure that

expenditures are authorized and budgeted. Schedule staff hours and assign

duties. Monitor compliance with health and fire regulations regarding food

presentation and serving, and dining facilities maintenance. Keep records

required by government agencies regarding sanitation using Hazard Analysis and

Critical Control Point (HACCP) Management System.

January 6, 2007 to July 6, 2007

Dining Service Coordinator, Sunrise Senior Living, Inc., Chandler, Arizona

Director of food and beverage services at this multi-care facility (capacity 90) –

Assisted Living, pre-Alzheimer, and dementia / Alzheimer residents.

Responsibilities included purchasing, inventory control, sanitation (HACCP), and

front of house operations, kitchen management, budgeting, forecasting, catering,

special events coordination, and dietary services.

June 3, 2006 to January 5, 2007

Lead Cook, Senior Resources Group, Inc., Phoenix, Arizona

Cooked for 50 dementia and Alzheimer patients at SRG’s Hawthorne Court

facility. Provided dietary services for residents that need special dietary food

preparation. Use of Hazard Analysis and Critical Control Point Management

Systems (HACCP).

August 1, 2005 to June 5, 2006

Surplus Property and Recycling Manager, Arizona State University, Tempe,

Arizona

Program manager for the Surplus Property and Recycling program. Resold to the

public, surplus items of the University. Supervised four warehouse and 2

administrative personnel. Administered the University’s recycling program.

November 4, 2002 to August 5, 2005

Membership/Returns Cashier, Costco Warehouse, Scottsdale, Arizona

Provided customer service to the general warehouse members, as well as the

internal warehouse staff on membership products and services of fered by Costco.

Increased the number of Executive Membership by 10 percent in a six month

period. Performed return clerk’s duties executing Costco’s merchandise return

policy.

May 1, 2000 to November 1, 2002

Restaurant Manager, Stanley’s BBQ, Scottsdale, Arizona

Owned and operated the concession operation at the Alltel Ice Den increasing

profitability by 24% from previous year. Reduced overhead by 20% and increase

business by 13%. Instituted internal controls reducing theft by 85%. Directed all

“front of house” and “back of house” operations in the restaurant. Duties included

all food and beverage ordering, menu developing, pricing, product inventory

control, customer relations, marketing, and payroll, as well as food planning and

preparation and daily schedule for both the concessions and restaurant

operations.

March 6, 2000 to November 1, 2002

Management Consultant / Internal Auditor, Arizona State University, Tempe,

Arizona

Conducted numerous departmental management studies and process

improvement projects using Total Quality Management methodologies,

substantially increasing the proficiency of both academic and administrative

university units. Achieved integrating all quality-related functions and processes

throughout the company and by looking at the overall quality measures used by a

company including managing quality design and development, quality c ontrol and

maintenance, quality improvement, and quality assurance. Developed and

implemented training programs introducing the university community to the

internal audit process and procedures. Performed special financial, operational,

and compliance audits. Green Belt in Six Sigma.

May 31, 1999 to March 6, 2000

Assistant Director of Public Foods, ARAMARK, New Orleans, Louisiana

Directed all 19 concession restaurants in the Earnest M. Morial Convention

Center. Provided Aramark management and Convention Center management

budgeting information on sales and staffing. Forecasted usage and sales

information for all food and beverage events. HACCP Coordinator for quality

control and assurance in food preparation.

June 1, 1996 to May 31, 1999

Beverage/Concessions, Fine Host Corporation, Tempe Arizona

Developed and implemented the in-stadium beer vending program. Recruited,

trained, and supervised 30 vending staff. Supervised 10 warehouse stocking

personnel in planning, pre-game set-up, game day execution, and post-game

clean up.

April 9, 1984 to June 1, 1996

Data Warehouse Manager, Project Manager/Systems Analyst, LAN Manager,

Departmental Computerist, Programmer; US West Communications; Phoenix,

Arizona /Denver, Colorado / Albuquerque, New Mexico

As Data Warehouse Manager responsible for developing and delivering client

data warehouse initiatives, this responsibility included delivery of client solutions

that exceed business requirements & issues, integration of high quality source

data, development of full life cycle data models, innovative business intelligence

delivery to users. In addition, the Data Warehouse Manager was responsible for

recommending the optimal systems of record, information architecture, technology

infrastructure, and security for the data warehouse. As the Departmental

Computerist the responsibilities included building or configuring new hardware,

installing and updating software packages, and creating and

maintaining computer networks. Programmed in IBM Basic Assembler, Basic,

A++, C++, Batch, CICS, COBOL, Coldfussion, Comal, Datatrieve, Easytrieve

Plus, Focus, Foxpro, JCL, and SQL.

June 1, 1996 to May 31, 1999

Assistant Cashier, First National Bank, Albuquerque, New Mexico

Programmer in charge of JCL development. Lead System analyst for the

Automated Tell Machine (ATM) project.

Master of International Management, MIM

Education

Thunderbird School of Global Management

Glendale, Arizona

May 29, 1993

Master of Business Administration, MBA

University of Phoenix

Denver, Colorado

May 21, 1988

Bachelor of Business Administration, BBA

University of New Mexico

Albuquerque, New Mexico

May 24, 1980

Associate of Culinary Sciences and Restaurant Management

Scottsdale Culinary Institute

Scottsdale, Arizona

August 1, 1998

References available on request.

References

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