Customer Service Sales

Keena L. Williams

*** ********* ***

Apt ***

Lyndhurst, NJ 07071 Phone 973-***-**** E-mail acck52@r.postjobfree.com

Summary of Qualifications

Knowledge in operating boutique shops

Excellent skills in call center and in-person customer service

Proficient in MS Word, Excel, PowerPoint

Excellent skills in motivating a team

Professional Experience

Administrative Associate, July '12 - Dec '12/Oct '13 - Present Prudential

Roseland, NJ

(Seasonal)

Evaluation of heath questionnaires

Interpretation of medical history & terminology

Enter data for life, survivor benefits, short and long term disability

insurance products

Corresponds with internal and external customers to resolve outstanding

issues

Preparing daily production count sheets

Boutique Owner, Oct '08 - Dec '11 So Excessive Accessories Newark, NJ

Strong ability to drive add on sales through creative wardrobe styling and

visual merchandising skills

Responsible for consistent increased sales volume through effective visual

merchandising and product placement throughout store as well as window

displays

Responsible for website design, social media maintenance and all creative

aspects to promote business Responsible for branding and creating company

image, coordinated on- and off-site successful marketing and public

relations events for boutique, resulting in steady increase in sales and

exposure of boutique through local media outlets

Control all purchasing, billing, recruiting, scheduling, shipping,

receiving, pricing, budget analysis, and inventory planning

Director of School Operations, Jan '07 - July '10 TEAM Schools Newark, NJ

Oversaw school-based purchasing with an eye towards cost-savings, abiding

by internal, state, and federal purchasing laws

Coordinated the administration of enrollment, data analysis and reporting,

and assessment implementation

Responsible for the free and reduced-price meal eligibility program for

network which included evaluating applications and overseeing student fee

collections

Responsible for the development, implementation and maintenance of clear

systems that allow school leaders and teachers to focus on students

Provided day-to-day solutions to issues related to facilities, operations

and meal service program.

Responsible for establishing and maintaining systems to increase parental

participation in school activities

Real Estate Consultant/Customer Service, Nov '05 - Dec '06 Express Homes,

LLC West Orange, NJ

Met with potential buyers to discuss qualification requirements for home

buying

Coordinated daily schedules for building maintenance department

Reviewed and approved weekly payment packages for contractors' project

completion

Assist Loan Processors and Underwriters with collection of required

paperwork for closing execution

CSR/Lead Team, July '99 - Nov '05 Merck & Co Parsippany, NJ

Handled high volume inbound calls concerning plan structure, eligibility,

prescription refills and drug coverage

Provided necessary information to pharmacies in order to correct

prescriptions, updated credit cards and temporary address information

Responsible for researching and resolving complex/escalated customer issues

Acts as an escalation point for CSR when presented with various customer

service issues

Provide timely and accurate resolutions while balancing the need to

consistently provide the best customer service

Customer Service/Sales Consultant, Oct '04 - Dec '05 Tiffany & Co.

Parsippany, NJ

Handled high volume inbound calls

Processed new orders, troubleshoot customer problems, and made product

recommendations based on customer needs.

Consistently met and surpassed sales goals.

Education

Jan 2009 Parsons "The New School for Design" New York, NY

Retail Buying (Continuing Education Course)

Sept 2007 - Jan 2013 Montclair State University Montclair, NJ

BA/ Family & Child Studies w/ Conc: Family Services

Sept 2003 - May 2007 Union County College Cranford, NJ

AA/Liberal Arts

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