CHRISTOPHER BETHEA

*** *** *** ****

Tannersville, PA 18372

Cell: 718-***-**** Telephone: (570)

***-**** *-****: acck4g@r.postjobfree.com

PROFILE

Several years of diverse experience in Customer Service and other

Administrative duties. Excellent communication, interpersonal,

organizational and strong decision making skills. Experience in staff

supervision with the ability to delegate and oversee completion of duties.

Ability to multitask in a fast paced environment meeting goals and

specified deadlines while performing well under pressure. Detail oriented,

professional, competent and conscientious employee.

WORK EXPERIENCE

CGI Consultants/Transit Adjudication Bureau, Brooklyn, NY

Assistant Supervisor, Collection Department

2005-Present

o Assume all of the Supervisor's responsibilities in his/her absence.

o Prepare unit's daily and weekly reports.

o Track incoming and outgoing checks with insufficient funds.

o Perform collector and telephone console dialer operator duties.

o Conduct interviews as necessary and ensure proper coverage throughout

the department.

o Assist with management of staff performance on a daily basis.

o Responsible for the submission of statistical reports to the

Collections Manager.

o Customer Service related activities as needed.

CGI Consultants/Transit Adjudication Bureau, Brooklyn, NY

2008-2008

Interim Supervisor, Collection Department

o Managed the work efforts of a staff of eight collectors.

o Supervised the daily operations of the unit and managed the workflow.

o Monitored staff to ensure adherence to collection procedures through

telephone call evaluation

o Ensured that staff was meeting call and dollar quotas.

o Coached representatives not meeting quotas and staff who required with

talk offs.

o Direct departmental service issues as needed.

o Assisted the collection manager with strategies for revenue

enhancement.

CGI Consultants/Transit Adjudication Bureau, Brooklyn, NY

2002-2005

Hearing Support Representative, Hearing Department

o Scheduled hearings with respondents and Police Officers.

o Maintained organization of filing system for case folders and recorded

materials.

o Interfaced with legal staff members on a daily basis.

o Daily interaction with the public and reviewed incoming

correspondences for mail adjudication.

MERRILL LYNCH, PIERCE FENNER & SMITH, New York, NY

Funds Processor, Cash Management Department

1989-2001

o Audited, prepared and distributed client funds on a daily basis.

o Interacted with a large client base regarding deposits and

withdrawals.

o Filed, maintained and retrieved archived materials for research

purposes.

o Received, categorized and distributed a large volume of data

containing client funds information.

o Received incoming calls and provided up to date account information to

internal and external

o Prepared daily and monthly statistical, as well as other reports for

upper management.

EDUCATION

Erasmus Hall High School: Brooklyn, NY (High School Equivalent)

1984

Brooklyn College: Computerized Bookkeeping and Accounting (Certificate)

2002

SKILLS

Microsoft Office Suite

REFERENCES FURNISHED UPON REQUEST

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