Sales Manager

Ana Maria Rivas-Gonzalez 281-***-**** ( acck1i@r.postjobfree.com

http://www.linkedin.com/in/anamariarivasgonzalez/ ( Katy, TX 77494

Human Resources Generalist

Business and Organizational Development Consultancy Corporate Training

Innovative, resourceful human resources management professional with years

of progressive experience leading and managing strategic HR operations and

initiatives in diverse and complex work environments. Corporate-level

experience in organizational development, employee retention, international

relations, salary structures and compensation, and change management.

Talented in development and enforcement of corporate policies. Skilled in

analyzing staffing needs and executing solutions that produce maximized

efficiency and reduced operational costs.

Accomplished in effectively coordinating high-profile initiatives and

processes with broad understanding of strategic planning deriving

performance objectives at all levels up to and including evaluating,

analyzing, and communicating key data to customers, peers, and senior

management. Execute solutions that maximize business-employee potential and

reduce labor costs. Diplomatic leader gifted in facilitating dialogue that

results in positive outcomes for all stakeholders. Fluent in English and

Spanish.

Business and Organizational Development ( Recruitment Programs ( Talent

Management ( Policy & Procedure Creation

Performance Management ( Employee Supervision & Training ( Budget

Development/Cost Controls

Strategic & Tactical Planning ( Employee Relations/Mediation ( Contract

Negotiations ( Regulatory Compliance

Education & Specialized Coursework

MBA, Business Administration, American Intercontinental University,

Schaumburg, IL, GPA: 3.54, 2013

BS, Polymer Science & Engineering, Pennsylvania State University, State

College, PA, GPA: 2.60

Master, Quality & Productivity Management, Universidad Experimental

Nacional Francisco de Miranda, Venezuela, GPA: 3.66

Relevant Career History

Mammoet USA/Mammoet South America, Rosharon, TX 2012-2013

Sales Coordinator/Data Management

Initiated and managed sales activity including pending project follow-ups

on behalf of Sales management, Project Sales Manager, and Sales Directors.

Compiled, entered, and compared data from sourced documents in SAP and CRM

to maintain sales and project information within Mammoet USA and Mammoet

South America organizations. Prepared and evaluated contracts and other

legally binding documents, proofread and edited information, and performed

other duties as assigned.

. Taught managerial and administrative personnel in South America to use

SAP and CRM systems to improve efficiency.

. Established communication is related to sales and marketing among

country managers within the Mammoet South America organization in order

to achieve strategic planning and annual quotas.

Servipica Puerto La Cruz, Servipica Puerto La Cruz, Anzo tegui, Venezuela

2006-2008

Corporate Human Resource Manager

Directed full scope of HR functions, including the creation,

implementation, and oversight of policies, practices, and procedures,

overseeing 290 employees. Designed and implemented world-class

organizational development and HR programs in alignment with organization's

mission, values, and strategic goals. Launched multiple HR initiatives to

achieve performance outcomes. Supervised data entry, new accounts

management, and client services personnel.

. Linked HR programs to corporate strategic business plan to conceive

critical performance initiatives strategically leveraged through

policies, wages, benefits, recruitment, training, and development

practices.

. Conceptualized and deployed multiple systems and processes to improve and

streamline employee welfare programs resulting in significant year over

year cost reductions.

Professional Experience Continued...

Mammoet Venezuela, Barcelona, Anzo tegui, Venezuela 2005-2006

Commercial Manager

Guided activities focused on petrochemical industry, civil projects, power

plant facilities, and offshore business and marine projects. Analyzed

client's requirements to generate tailor-made solutions regarding heavy

lifting and transport. Trained, developed, coached, and evaluated 60

employees to cultivate exceptional customer service. Monitored and analyzed

team performance, developed and implemented employee training programs, and

established vital systems to resolve customer inquiries. Continuously

designed and implemented best practices, measurement tools, and analytics

to drive and support operational priorities.

Tecnolog a Educativa de Falc n, Punto Fijo, Venezuela 2003-2004

Marketing and Business Process Improvement Consultant

Delivered consultancy services to small and medium companies using Balance

Scorecard, Total Quality and other methodologies to improve productivity.

Consulted with management on a myriad of practices, policies, and

procedures, including, but not limited to, developing and managing

employees, marketing products and services, analyzing and driving sales

volume, identifying and solving business problems, and designing and

implementing organizational development to acquire competitive strategies.

Provided strategic analysis of marketing including potential market

studies, clients training needs detection, integral solutions products,

measuring results and follow up. Devised cost-effective solutions to

resolve systemic problems by ascertaining the core problem, identifying key

decision-makers, then collaborating to find creative solutions that

utilized systems and tools already in place.

. Conceptualized, implemented, and monitored multiple strategies,

processes, and technologies critical to operations

PDVSA-CIED, Petr leos de Venezuela, Punto Fijo, Venezuela 1993-2003

Corporate Training Program Manager

Designed and conducted training programs and initiatives to align corporate

performance with organizational values. Synthesized personnel, management,

and operations to meet organizational requirements. Applied adult learning

concepts while delivering training in various formats such as one-on-one,

small, and large groups. Assessed training efficacy and skill mastery to

identify future training opportunities and implement process improvements.

Facilitated technical, functional and soft skills for new and existing

employees.

. Organized international technical events related to oil laboratories to

keep them in the state of the art analytical technique.

. Designed, procured, constructed, and launched corporate training

laboratory for refining, production, distribution, and research

functions.

. Integrated Micro- Entrepreneur training programs with government and

other international institutions established to equip unemployed people

with new skills.

. Utilized change management principles, organizational development and

values to fuse 3 affiliates with different cultures into 1 newly

established corporation.

Additional professional chronology as Special Education Teacher, Team

Leader, ALIEF-ISD, Houston, TX (2009-2012); Technical

Translator/Interpreter, Atlantic LNG Trinidad/Tobago (2005); & Technical

Translator/Interpreter, AMERIVEN Oil Company, Puerto La Cruz, Venezuela

(2004-2005)

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, & Outlook), SAP, CRM

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