Management Customer Service
Resume:
Chiraag Chopra
Herndon, VA 20171
Contact # 703-***-****
E-mail: accjzn@r.postjobfree.com
Highly motivated, client focused and accomplished Sr. Business Analyst with 9 years of
widespread experience across multiple domains including Banking, Financial Services
and Information Technology industries in achieving maximum operational efficiency.
My strength lies in the following areas
• Extensive experience in Core Banking systems. Strong domain knowledge in
Mortgages, Deposits, Billing, Credit Risk, Interfaces, Reporting, Credit Cards,
Retail Banking, Ecommerce, Workflows, Transactional Websites, Content
Management, Online Portals, CRM, Mobile Apps, Credit Monitoring.
• Organizing and facilitating sessions with business groups and initiating projects
through business case development, often with ambiguity, technical complexity
and geographically dispersed groups and stakeholders.
• Coordinating with the clients to understand & gather requirements for projects
and communicating with the development staff on behalf of clients through all
phases of SDLC.
• Strong technical writing skills, documenting Use Cases, Test Cases, creating
Requirement Artifacts like BRD (Business Requirement Documentation), FRD
(Functional Requirements Documentation), SRS (Software Requirements
Specifications, Requirements Traceability Matrix (RTM)
• Hands on experience with SQL to analyze the database and stored procedures,
Data Modelling and Mapping, American Banking Association – ABA certified.
• Expert in tools such as MS Visio, BPMN, Sharepoint, JIRA, HP Quality Center,
MKS, TFS, UML, Compass, DOORS, RUP.
• Have excellent analytical, problem solving, communication and interpersonal
skills with ability to interact with individuals at all levels and can work as a part
of a team as well as independently with attention to detail while working
collaboratively with geographically dispersed teams..
• Wide experience in Unit Testing, Functional and Smoke Testing in multiple
environments in Dot Net, Java based applications. Assuring solution built covers
the requirements thorough UAT.
• Extensive experience in SCRUM Agile methodology and Waterfall methodology
for software development.
Total work experience – 9 years of experience in Banking Software Industry.
Saksoft Inc. (Virginia, US) - (2011 to present) Designation: Senior Business Analyst
Saksoft is a leading provider of Information Management solutions to successful
organizations around the world. From strategic consultancy and the delivery of niche
technical services, to a complete Information Management solution, Saksoft offers end-
to-end solutions, together with support and training. Saksoft’s complementary services in
Web Development and Testing bring an unmatched value proposition to the customers.
Job Functions and Role:
• Working as Senior Business Analyst to facilitate and document the movement of
desired process changes and functionality changes from high level business
concept to documentation, development and implementation.
• Gather business needs from management, solicit product and enhancement
requirements from end users and convert the requests into documented, testable
requirements. Conducted interviews with key business users to collect
requirement and business process information.
• Work directly with clients; possess good communication skills, as well as
technical troubleshooting ability.
• Work with Business Clients, Project Managers, Technical Architects, and Solution
Designers to define the requirements for a solution throughout the company.
• Aid clients and product owners in definition of initial business requirements in
standardizing Web applications by preparing GUI standards and recommending
alternatives for incorporation in phased, iterative manner.
• Assisted in process modeling; conducted and participated in JAD sessions with
system users; helped with design walkthroughs with stakeholders for base lining
architecture.
• Key project team member with high visibility and exposure during the SDLC
including Requirements, Analysis, Design, Dev and Testing Phase of the project
• Artifacts responsible for include the BRD, Impact Matrix, FRD and the Use Cases
and Test Cases related to the FRD. Developed use cases, workflow, screen mock-
ups, and conversion requirements.
• Communicate with Process Owners, key Technical Architects, Solution Designers
and Sr. QA analyst in definition of these artifacts as necessary to provide options
to the business and requirements to IT and Operations.
• Designed Use Cases, Use Case diagrams, Class diagrams, Activity diagrams,
Sequence diagrams in UML methodology using Rational Rose
• Prepared High Level Logical Data Models and BRD using Requisite Pro
supporting documents containing the essential business elements, detailed
definitions, and descriptions of the relationships between the actors to analyze and
document business data requirements.
• Testing solutions built and then sign off including functional, smoke, unit testing,
dynamic and static testing and implement software validation techniques.
• Engage appropriate business process stakeholders to determine completeness of
business requirements and documentation of functional requirement
• Author and consolidate requirements into functional requirements package
including: requirements, data needs, customer experience including internal and
external and interface requirements
• Identify and close gaps between business requirements and functional
requirements.
• Validated technical designs created by IT developers against functional
specifications.
• Worked with QA team to design Test plan, Test cases, Test Conditions, and Test
Cases; ensuring adequate testing of software both before and after completion;
conducted and documented UAT.
• Provide problem management and organizational support to projects on
implementation weekends to complete emergency changes in a limited amount of
time.
• Led analysis, design, development, and deployment of the ordering and order
management applications. Delivered Requirement Tractability Matrices (RTM),
analysis & design documentation
• Convey requirements from diverse business groups into cohesive requirements
documents, including functional requirements.
• Worked closely with the UI team to model the screens, which met user defined
requirements, organizational and regulatory standards.
• Efficiently responded to client inquiries and resolved discrepancies. Identified,
prioritized, tested and proved essential business functions to assure compliance
with vendor and internal auditing
• Used insightful troubleshooting to ensure the proposed solutions would not
conflict with other systems or current procedures
• Ensured a high level of customer satisfaction through effective communications
with clients.
Open Solutions Inc. – (2008-2011) Designation – Business Analyst
Open Solutions is a US based IT software Development MNC, develops banking and
electronic payment software for Canadian credit unions, ATM networks, and financial
services companies. The company's Banking Solutions Group, which counts more than
85 financial institutions as its customers, offers core banking systems, Internet and
telephone banking systems, customer relationship management applications, and Web-
based loan origination systems.
Experienced in DNA Core Banking software - TCBS - “The Core Banking System”,
“Stream lend Velocity”, TCCUS - “The Core Credit Union Solution”
Job Functions and Role:
• Work directly with product owner, stakeholders and the development team to
identify product needs and enhancements. Interfaced with business users to
Gather, Prepare and Create Business Requirements and Functional Requirements
for software development.
• Liaised with business and functional owner during risk engineering and high-level
review sessions to derive and execute action plans, meeting deadlines and
standards.
• Developed use cases with UML for new product functionality, workflow, screen
mock-ups, and conversion requirements.
• Performed requirement gathering, business analysis and project management
activities related to new customer on-boarding and integration; led JAD sessions
with new client IT areas and .Net and print programming developers to define and
collect business requirements in the development of new applications and
information systems. Developed content for customer-facing documents.
• Prioritized outstanding defects and system problems, ensuring accuracy and
deadlines were met.
• Performed GAP analysis of business rules, business and system process flows,
user administration, and requirements
• Write scripts using SQL to analyze financial institution data
• Test changes made to software for fixes, enhancements and releases including
User acceptance testing in the final project
• Determined user/business/functional requirements. Created vision, scope, and use
case documents; business process models, use case diagrams, activity diagrams,
and state chart diagrams. Create Wireframes and Screen Mockups
• Supported the management and execution of projects, assignments and tasks
within Mortgage Banking across business lines (Foreclosure, Bankruptcy and
Loss Mitigation).
• Validated technical designs created by IT developers against functional
specifications.
• Conducted Joint Application Development (JAD) sessions with stakeholders
throughout SDLC to resolve open issues. Assisted in process modeling; conducted
and participated in JAD sessions with system users; helped with design
walkthroughs with stakeholders for base lining architecture.
• Collaborated with Project Managers, Architects, Engineers, Developers, and
Designers on requirements, solutions, constraints, and risks.
• Work with clients to resolve their requests/cases involving one or more Open
Solutions software products
• Involved in the Iteration Planning, Stand up and Retrospective meetings to
understand Requirement, User Interface Designing, Backlog management, Test
plans and Implementation plans.
• Collaborate extensively with internal development departments to resolve client
issues.
• Submit system bugs and enhancements to Development on behalf of customers
• Interact with the Development Group relative to systems bugs and enhancements
• Testing scenarios in test environments, recreating and documenting as reported by
the client.
• Assist the Documentation Group with information, to help them write procedures
that clients can use
• Change Management, Continuous research and problem-solving skills
application.
• Conduct User Trainings for the clients and team members.
• Obtaining the timelines to develop these functionalities from the technology team
and provide the necessary information to the Project management team in order to
achieve the Project plan
• Conduct the User Analysis Testing with Services Users and other business
partners, support and resolve issues during the testing. Obtain the customer sign
off on the successful completion of the UAT
• Demonstrating the application to Project Management team and end users and
discuss the issues and resolve the same
• Actively managed requirement traceability and Change Request for on target
delivery.
Citi-Financial Consumer Finance – (2005-2008) Designation – Analyst
Job Functions and Role:
Banking Operations
• Worked in all areas of Operations and gained extensive knowledge in the
following: Proof,, GL balancing, accounts reconcilement, end of day processing,
as well as research and related processes.
• Provided direction in the establishment of new policies, procedures and
technology
• Monitored, analyzed and reported defects in the banking applications for new
product requests, requirements, use cases and functionality enhancements.
Process initial borrowings and renewals/amendments, and balance transactions in
•
their batch within service level standards. Underwriting of loans based on the
policy lay down by the company through multiple applications for banking
products processing.
• Identifying and training the team members with policy changes and code of
conduct as per the company norms.
• Ensured timeliness and accuracy of customer implementations, customer service
requests and compliance documentation. .
• Perform full audit of commercial loan structures for 100% accuracy and to
identify errors, which requires special attention to detail, decision-making skills
and problem solving.
• Communicate to Market the deficiencies with loan packages and compliance
issues. Correspond with Loan Officers, Underwriters and Client Service
Representatives in a team effort to provide customer excellence.
• Motivating team members through incentives and appraisal based on
performance.
• Worked in the financial institution environment in the back office operations and
researching and resolving issues related to loans reconciliation and loans
processing.
• Worked on the banking application software for origination/ maintenance/
collection/ servicing/ analysis of accounts.
• Maintaining the related files and ensuring compliance for audit (KYC and Money
Laundering)
• Reconciliation and booking of files at the month end with aggressive root cause
analysis of the data.
Qualifications Summary:
• MBA (Finance & Marketing) FULL TIME from Bangalore - The Oxford College
of Business Management. (2003 - 2005)
• Bachelor of Commerce from Delhi University, New Delhi. (2000 - 2003)
• US Mortgage training certifications – ABA Certified:
• Technical Computing from NIIT
• Operating Systems - DOS, WIN98, XP, WIN7.
• SQL Server 2008, Visual Studio 2010, HP Quality Center, JIRA, MS Visio, RUP,
DOORS, TFS (Team Foundation Server), MKS Integrity Client, UML, Compass,
BPMN (Business Process Modelling and Notation), Share point
Contact this candidate