ROBERT CRUZ, CPhT

**** ********* *****, ***** *****, CA 91911

accjz6@r.postjobfree.com

619-***-****

CAREER OBJECTIVE

To obtain the opportunity to utilize my professional and interpersonal skills in a challenging and fact-paced work environment by achieving results and customer satisfaction towards the organization’s goals, objectives and achievements.

PROFESSIONAL EXPERIENCE

Communication and Problem Solving

* Presented menus, answered questions on food/beverage items and provided recommendations upon request

* Attended to customers’ needs, dining satisfaction and resolving concerns or problems

* Collaborated with colleagues and inspired others to deliver best results to patients and customers

* Placed and received calls to and from healthcare facilities and customers to alert or notify them of any issues during data entry inquiries of prescribed medications

Customer Relations / Service

* Prepared and served beverages in a timely manner while providing excellent customer service

* Satisfied the needs of customers’ in challenging situations as it relates to wait time and product or service delivery

Materials Handling

* Prepared pharmaceuticals, supplies and equipment under pharmacist’s supervision

* Logged in new drug stock and medical supplies and stocked pharmacy with appropriate drugs, solutions and supplies to process daily workload

* Replenished and verified lot number of medications order and receiving packages

* Monitored drug and medical supply inventory to ensure appropriate quantities are available

* Accurately scanned and verified incoming prescriptions for storage and retrieval

Organizational and Planning

* Assisted with table preparation and setting up for meals, silverware and glassware

* Assisted pharmacist in organizing pharmacy demands and business requirements

* Monitored drug and medical supply inventory to ensure appropriate quantities are available

Systems and Procedures

* Maintained cash transactions, receiving and processing payments

* Performed standards for merchandising, receiving and processing payments

* Received and manually inputted 300+ faxes and electronic RX requests from external customers into pharmacy QS1 system in a timely manner

* Labeled prescriptions with correct signature, drug information and expiration

ROBERT CRUZ, CPhT

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EMPLOYMENT HISTORY

OPTUM RX, San Diego, CA

Pharmacy Technician (Nov / 2012 – Mar / 2013)

PRESCRIPTION SOLUTIONS, Carlsbad, CA

Pharmacy Technician (Jul / 2011 - Mar / 2012)

CVS PHARMACY, San Diego, CA

Pharmacy Technician (Feb / 2010 - Aug / 2011)

VANS, San Diego, CA

Sales Associate (Feb / 2009 – Sep / 2009)

STARBUCKS, INC., Oceanside, CA

Bartista (May / 2008 – Dec / 2009)

PACIFIC GRILLE RESTAURANT, Del Mar, CA

Waiter (Jul / 2008 – Sep / 2008)

EDUCATION

PIMA MEDICAL INSTITUTE, Chula Vista, CA

Pharmacy Technician (June 2009)

License #94321

TRI-CITY CHRISTIAN SCHOOL, Vista, CA

High School Diploma (June 2007)

CERTIFICATIONS

Certified Pharmacy Technician (CPhT) (January 2013)

California Pharmacy Technician Certification, #94321

PROFESSIONAL RELATED SKILLS

* Retail and Cash Processing Systems

* Able to Adapt to Change and Learn quickly

* Computer Operations

* Effective Time Management and Problem Solving

* Word Processing and Typing

* Pharmacy Practice Ethics

* cGMP Regulations and FDA Drug Safety Guidelines

* Retail Pharmacy Procedures

* Detail Oriented with Strong Attention to Detail

* Patient Care and Interaction

* Motivating Work Ethic with Positive Team Player Attitude

* Medical and Pharmaceutical Terminology

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