Quality Assurance Manager
Resume:
Lisa Livengood
*** *********** ** ***** –214-***-****
Euless, TX 76040 E mail – **********@*****.**
m
2
Lisa Livengood
Career Summary Accomplished Quality Assurance Analyst/Team Lead with 10 years of experience in
software and web-based development and testing. Well-developed ability for strong
attention to detail, organization, planning and execution. Excellent communication and
interpersonal skills.
All major Airline GDS systems: Sabre, Apollo, Amadeus, Galileo and Worldspan. Operating
systems: Windows 7, Windows 2000, NT, XP, Vista. Browsers: several versions of IE, Firefox
Software Summary
and Chrome. Other: Windows Office Suite, Soap Sonar, SQL, MKS, Test Director, Quality
Center, Enterprise Architect, Paint.net, JAWS, FrontPage, XML Marker, Process Dashboard
for PSP, QTP, FitNesse, VersionOne, Jira, SharePoint, soapUI and SOA. SDLC: Agile,
TSP/PSP, Waterfall
Experience • 02/2011-present Sabre Holdings Southlake, TX
• Senior Software QA engineering Payment Solutions Team
• Debug complex software products through the use of systematic tests to develop, apply and
maintain quality standards for company products. Design, code and execute automated test
scripts. Technical consulting on automation issues, tools and processes. Responsible for adding
tests into FitNesse from SOAPUI tests that were completed. Update and change FitNesse tests
to ensure they pass. Add regular expressions and variables when needed. Develop and execute
software test plans. While in this role my responsibilities included but were not limited to:
o Creating a standard automation test suite.
o Verifying outcome of automation scripts.
o Creating automation test scripts in FitNesse.
o Analyzing and advising best practices for automation scripts.
o Reviewing design documentation.
o Creating high level test scenarios.
o Creating detailed test cases in ALM.
o Maintaining status report spreadsheet.
o SOA and soapUI testing.
o Coordinate testing among various teams.
o Lead test efforts among various teams from an end to end prospective.
o Coordinating communication with developers to resolve issues in a timely manner to
ensure quality for our customers.
o Work with all major credit card vendors to verify request and response accuracy
o Used Agile methodology
•
•
• 01/2002-01/2006 01/2007-02/2011 TRX Dallas, TX
Lisa Livengood
3 of 5
• Quality Assurance Analyst Team Lead
• Lead QA team in planning and coordination. Worked with team in US and overseas, to ensure
SDLC (Software Development Life Cycle) and PSP (Personal Software Process) requirements
were followed. Provided training and mentored the overseas team. Created process for risk
assessment during the QA process and reported findings to upper management. Managed
schedules and work breakdown structure. Managed mid-year and year end reviews for team
members including meeting to discuss outcome. While in this role my responsibilities included
but were not limited to:
o Verifying and validating numerous web based products, including identifying and
tracking issues/defects within product. Web based product included 4 functioning
layers, including XML, HTML and UI.
o Generating, executing and updating test plans/test cases for validating software in
regards to regression, previous features and new features.
o Coordinating communication with developers and technical support to resolve issues
in a timely manner and assist teams with information required for product to run
effectively.
o Collaborating on design for enhancements, requirements and functionality of
features.
o Producing design documentation.
o Overseeing the coordination of integration testing with 3rd party vendors.
o Participating in development and validation of custom work preformed for clients.
o Participating in validation of web services.
o Maintaining project hours in dashboard application for PSP requirements.
o Captaining interim releases and general releases.
o Providing and determining LOE for testing.
o Updating project plans.
o Directing beta calls for clients and vendors.
o Overseeing features assignments to team members and organizing testing for all
releases.
o Performing Database testing.
o Overseeing and participating in software peer inspection on all artifacts.
o Validating monthly Saturday maintenance.
o Completing automated acceptance in Test Director for builds.
4
o Used TSP/PSP methodology (this is very similar to Agile.)
•
• 01/2006-01/2007 TRX Dallas, TX
• Business Analyst
• As Business Analyst, maintaining a relationship with the clients and vendors was the primary
goal, including hosting Joint Application Development
(JAD) sessions. Many different tools were used to communicate the design of the new feature to
the developers, QA, clients and vendors. While in this role my responsibilities included but were
not limited to:
o Design of new features.
o Creating design documents and maintaining them.
o Acting as a subject matter expert on current product functionality.
o Creating static diagrams, truth tables, boundary analysis as needed to better explain
feature design.
o Writing Use Cases.
o Gathering requirements.
o Working with third party vendors to ensure systems communication.
o Creating screen mock ups.
o Used TSP/PSP methodology (this is very similar to Agile.)
•
• 09/2000-01/2002 TRX Dallas, TX
POS Account Manager/Implementation Specialist
• As an Account Manager and Implementation Specialist, maintaining a relationship and
communicating best practices to the client was the primary goal. While in this role my
responsibilities included but were not limited to:
o Captaining development work as needed to advise of clients’ wants and needs
regarding the product and producing documents for changes and updates.
o Technical support, implementation, QA and training for all products.
o Successfully worked on startup of two new products, responsible for every aspect of
the product--support, QA, implementations, working with development, advising
clients issues, determine client issues, communicate best practices to client for use of
product, documentation.
08/1999 09/2000 TRX Dallas, TX
CORREX Service Bureau Account Manager
• As an Account Manager, maintaining a relationship and communicating best practices to the
client was the primary goal. While in this role my responsibilities included but were not limited
to:
Lisa Livengood
5 of 5
o Scripting within product for automation process based on clients needs.
o Determining issues the client had with automated system and worked with
developers to resolve issues.
o Implementing new accounts on product, including creating an implementation plan
and training documents used during implementation.
11/1995 08/1999 BTI Americas/WTP Dallas, TX
National Support Agent
• As an National Support Agent, worked with many different corporate clients, booked air, car and
hotel according to corporate policies and negotiated rates for that client. Traveled over United
States and Canada as a support agent to help fill in for vacation time, worked on
implementations and worked with companies that were migrating to other travel companies.
o Reserved air, car and hotel for domestic and international.
o Worked 24 hour help desk out of Chicago and Detroit.
o Worked with clients on the following GDS: Amadeus, Apollo, Sabre and Worldspan.
o Maintained corporate bookings that included negotiated rates for air, car and hotel.
•
•
Continuing Education 07/2010 SCRUM Training TRX
03/2008 ISTQB Software Testing Capstone Villanova
08/2007 PSP Training Phase II SEI
07/2007 Software Inspection Training AIS
07/2007 Essentials of Software Testing Villanova
05/2007 PSP Training Phase I SEI
03/2002 Intro into Visual Basic6 Richland College
09/2001 Basics of Programming Richland College
07/1994 Basic Computer Skills Certificate Great Plains Area
Education 1988 1990, 1993 General Studies/Psychology Fairmont State College
1986 1988 General Studies/Psychology West Virginia University
Achievements 08/2007 Xceller
04/2001, 10/2003, 05/2005 TRX Employee of Month
Contact this candidate