Customer Service Sales Representative
Resume:
***** *. **** **, ******* PARK, IL ***** •
PHONE 708-***-****• FAX 708-***-**** • E-MAIL accjrm@r.postjobfree.com
ANGELA G. PARKER
CAREER SUMMARY
I am a highly experienced Customer Service professional who is able to handle a high
volume of customer calls in a fast-paced environment, with minimum supervision, while
maintaining emphasis on the highest quality of consumer service. I have excellent listening
skills, oral and writ ten communications. I am comfortable in interacting with all levels of
t he organization and public. I have excellent problem solving and negotiating skills.
Customer focused with diverse industry experience including, hospitality, non-profit, sales
and retail and I am able to make decisions independently and quickly with minimal
escalations.
WORK EXPERIENCE
9/2008 - Present Ada S. McKinley Chicago, IL
Customer Service Representative/Secretary II
* Operate a six line switchboard.
* Greet and direct customer or guests to the proper location.
* Basic office duties such as filing, typing, faxing, and distributing mail.
2/2007 – 8/2008 CAMS Calumet Park,
IL
Administrative Assistant
* Coordinate teaching schedule for the director.
* Answers calls.
* General office duties.
* Assisted staff with clients when needed
12/2006 – 6/2007 Baymont Inn & Suites Alsip,
IL
Front Desk Clerk / Customer Service
* Checked customers in and out in a timely fashion.
* Booked reservations for customers when they called in.
* Answered questions from guests about services the hotel offered.
* Balanced the cash and credit card transactions at the end of the day.
03/2006 – 1/2007 Chicagoland Early Intervention Oak
Forest, IL
Medical Biller
* Order Assistive Technology equipment for our clients.
* Bill different types of insurance companies
* Work on denials that come in from the insurance companies or the state
* Enter billing into computer.
* Process payroll for employees.
01/2005 – 2/2006 AAA Roadside Services
Nashville, TN
Dispatcher
* Dispatched calls in a timely manner
* Answered calls from customers inquiring about the status of their service call
* Worked in geographical department to help pinpoint customers location
AAA Roadside Services
Nashville, TN
Customer Service Representative
* Answered calls from customer needing emergency roadside assistance.
* Handled escalated calls
* Entered customers’ information in the computer.
* Setup new customers accounts
10/2003 – 10/2005 Metro One Nashville, TN
Operator
* Answer calls from wireless customers requesting directory assistance.
* Enter data into the computer.
* Handle irate customers.
* Worked in a high volume call center taking about 150-250 calls per day.
06/2002 – 09/2003 Dell Computers
Nashville, TN
Customer Service Sales Representative
* Worked in inbound call center answering calls from people who were interested in
buying computers
* Entered orders in computers
* Handled customers escalations
* Worked in a very competitive sales position.
11/1998 – 05/2002 AT&T BIS Schaumburg,
IL
Customer Service Sales Representative
* Received calls from potential customers inquiring about local digital telephone
services.
* Worked with management on special projects.
* Trained new representatives once they came out to the call center floor.
EDUCATION
1992 – 1996 Polaris High School Oak Lawn, IL
Diploma
* Studied college preparatory classes.
Contact this candidate