Customer Service Human Resources

Omar Roberts

Office Clerk

Mississauga, ON

accjkt@r.postjobfree.com - 905-***-****

I am seeking a career opportunity that offers long-term growth and development. My goal is to obtain a

challenging position in a fast-paced environment that will enable me to utilize my excellent customer service

skills.

WORK EXPERIENCE

Operations Agent

Bank of Canada - 2012 to 2012

ship and receive bank notes

• process and reconcile bank notes, and participate in their destruction

• organize and coordinate the processing and delivery of securities, taking account of various

internal and external factors

• at an intermediate level, verify, examine and solve various operational problems

• maintain the security and integrity of the assets of the team and the Bank

• enter data in various operating systems

make a positive contribution to the continuous-improvement process

Mailroom Clerk

Xerox/Bell Canada - 2011 to 2011

Mississauga

• Accept, sort and box incoming mail shipments via other postal carriers according mail services, postal services

and carrier guidelines, procedures, goals and deadlines

• Extensive knowledge of PC technology and courier shipping systems

• Maintained strict adherence of customer service requirements and day to day procedural operations

• Work to achieve XMS goals for site revenue profit and account growth

• Performed shipping and receiving duties, including personally delivering items, such as documents and

packages between departments

• Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs,

optical character readers, and bar-code sorter

Review Agent

OSAP - 2008 to 2009

Resolve, Mississauga

• Managed client accounts using People Soft Enterprise Application, Work Flow and Excel Spreadsheets

• Management of customer accounts, including but not limited to invoicing, collections, and working with client

to resolve outstanding issues

• Review and verify data, such as age, name, address, and principal sum of outstanding loans

• Liaised with service providers both internally and externally via email and telephone, providing information,

and addressing questions and concerns with ease and professionalism

• Typed reports, letters, memos, and other business related documents using Microsoft Word and Excel

Mailroom Clerk

Canadian Ski Council - 2007 to 2008

Mississauga

• Developed business correspondence including mail merges, reports, statements, forms, presentations and

other documents utilizing Microsoft office software applications

• Updated and maintained confidential client registration, assessment and tracking information in files and

organization databases

• Received, processed, sorted and distributed incoming and outgoing mail, faxes, messages and courier

packages both manually and electronically;

• Maintained address databases and produced personalized mailings

• Addressed and stuffed envelopes, weighed outgoing mail, calculated and affixed proper postage and bundle

by postal code, and operated and maintained print shop and mailing house equipment.

• Sorted, processed and verified applications, receipts, cheques, cash, forms and other business related

correspondences

Collection Officer

Tracer - 2006 to 2006

2006

MJR Collections, Mississauga

• Conducted follow-up on delinquent accounts and negotiated repayment plans in an effort to come up with

a workable solution

• Provided advice to the clients on loan options, market conditions, and company's policies and procedures

• Demonstrated good problem-solving and conflict resolution strategy in handling clients' complaints through

gathering information, investigating accuracy of charges, determining validity of complaints, and negotiating

and offering possible solutions

EDUCATION

Human Resources

Sheridan College

2010 to 2012

Business Administration/E-Commerce

Devry Institute of Technology

2003

Glenforest Secondary School

2002

ADDITIONAL INFORMATION

• Strong communication skills, written, oral, and presentation

• Strong customer service and relationship management skills

• Skills in multitasking in high-activity high -performance work environments

• Strategic thinking, analytical, and problem solving skills

• Skills in research methods and analytical techniques, including presenting marketing strategies, company

reports for a fiscal year, and presenting business plans

• Consultation and negotiation skills

• Ability to prioritize tasks and work cooperatively and productively with other team members

• Excellent organizational and time management skills with strong ability to deliver results effectively and

efficiently

• Proficient with Microsoft Office software applications including, Word, Excel, Outlook, company-specific

programs, and internet

Contact this candidate