Manager Quality Assurance
Resume:
Adam Mills
Bignall end
Audley
Stoke-on-Trent
ST7 8LZ
Tel: 075********, 017**-******
Email: accjko@r.postjobfree.com
PROFILE
A change in career in 2010 has led me to be a highly motivated Deputy
Manager of a children's home, offering patience and encouragement as well
as great organisation skills.
My main strengths are dependability, working well under pressure, a
positive attitude, I easily make good working relationships, as well as
being attentive to peoples needs.
I enjoy working as a Support Worker, recognising the potential for each
individual child and Young person, as well as overcoming the various
challenges the role brings.
WORK HISTORY
MARCH 2013 Deputy Manager
TO Unity Residential Services
PRESENT Westside, 70a Thistleberry Avenue, Newcastle-under-
Lyme
The aim of my job is to care for children's needs, both emotional and
physical. This is done by providing a safe and stable environment for them
in which they can express themselves. I offer guidance and support,
allowing them to trust I will be there in any kind of difficult
circumstance.
I make sure personal care needs are met and each child is supported in
learning to live independently, whilst showing respect for their own
individual needs.
I help to provide a warm and friendly atmosphere to children who are
disaffected with a sense of belonging and self-worth. My duties include:
. To provide care for children and young people with significant social,
emotional and behavioral needs, aged 12-18.
. To ensure that each young person is assessed for need and has a
formally developed Care plan.
. To ensure that appropriate individual care is given to each young
person, in accordance with the Care plans.
. Staff management and supervision.
. Keeping abreast of all new legislation and regulations relating to
health and Safety, C.O.S.H.H, fire prevention and responsible
authority mandates and to ensure effective communication of the same
to staff. To amend policies and procedures and produce new documents,
when needed.
. Devising staff rotas.
. Carry out monthly Quality Assurance recording.
. Carry out monthly Reg 34 checks.
. Run the home and make managerial decisions, in the absence of the
registered manager.
. Be on 24 hour call, should any issues arise.
. Attending Management meetings.
. Carrying out Key working sessions with clients, offering one to one
support.
. Outreach work with clients and their families.
. Report writing.
. Inter-agency working.
. Completing adequate risk assessments.
. Supporting the Children and Young People to live independently and
make life decisions.
. Ensuring personal care is attended.
. Provide safe contact with relatives and offer support with difficult
relationships.
. Helping with the day to day running of a residential
home.
. Organizing activities for Children and Young people to take part in.
. Attending Team meetings.
. Promote the well fare of children and young people in care.
. Take part in on-going training.
. Attend team and professional meetings.
AUGUST 2012 Senior Support Worker
TO Unity Residential Services
FEBRUARY 2013 Hillside view, 7 New road, Werrington Stoke on Trent
I was employed at Unity Residential Services as a Senior Residential
Support Worker, until getting promoted to Deputy Manager. My duties
included;
. To provide care for children and young people with significant social,
emotional and behavioural needs, aged 12-18.
. Staff management and supervision.
. Carrying out Key working sessions with clients, offering one to one
support.
. Outreach work with clients and their families.
. Report writing.
. Inter-agency working.
. Completing adequate risk assessments.
. Supporting the Children and Young People to live independently and
make life decisions.
. Ensuring personal care is attended.
. Devising individual care plans.
. Provide safe contact with relatives and offer support with difficult
relationships.
. Helping with the day to day running of a residential home.
. Organizing activities for Children and Young people to take part in.
. Attending Team meetings.
. Promote the well fare of children and young people in care.
. Follow company policies and procedures.
. Take part in on going training.
. Attend team and professional meetings.
AUGUST 2010 Residential Support Worker
TO Care Today Parallel Parents
JULY 2012 The Roaches, Tunstall road, Biddulph, Stoke-on-
Trent
The Roaches provides for children with significant social, emotional and
behavioural difficulties for ages 12-16. As well as residential, it is a
school site that helps to combine the stabilising of young persons
emotional and behavioural difficulties, fully meeting their educational
needs.
My role included;
. Organising daily activities for the children to take part in, noting
their preferences and getting them involved with activity ideas.
. Carrying out weekly key working sessions offering one to one support.
. Updating the children's files on a daily basis.
. Listening to individual needs to assess how I can help them.
. Complete adequate risk assessments.
. Ensuring personal care is attended to, e.g. washing, ironing etc.
. To provide safe contact with relatives and offering support with
difficult relationships.
. To attend relevant training courses.
. To attend weekly staff meetings to discuss any concerns.
. To attend weekly children's meetings where the children are given an
opportunity to voice their opinions and views.
. Helping out with the day to day running of the home.
. Education Support.
NOVEMBER 2007 Graphics Applicator
TO Supersign Duramark
AUGUST 2010 Lowestoft, Suffolk
I was employed at SSDM as a Graphics Applicator. I travelled around the
country on a daily basis applying graphics to a wide variety of vehicles.
Here I gained a sound knowledge of all areas of vinyl application and sign
writing, including vehicle wrap. My role included;
. Vinyl application.
. Digital print application.
. Painting and preparation of substances.
. Sign making.
. Liaising with customers.
JANUARY 2007 Production Manager
TO Beta Grafix Ltd
OCTOBER 2007 Silverdale, Newcastle-under-Lyme
During my time at Beta Grafix I was employed as a Production Manager. Here
I ran a small workshop of six people.
My role included;
. Attending weekly production meetings.
. Producing a weekly production schedule.
. Stock taking and ordering new stock.
. Liaising with customers to get layouts approved.
APRIL 2006 Inbound Retention Sales Advisor
TO Vodafone
JANUARY 2007 Chesterton, Newcastle-under-Lyme
At Vodafone I started off as a Sales Advisor, talking to customers who were
looking to upgrade their mobile phone contract. My job was to provide them
with a mobile phone and tariff that best suited their needs and wishes.
After a few months I was promoted to Customer Saves where my job was to
talk to customers who wanted to leave Vodafone and persuade them to stay.
My role included;
. Hitting monthly sales targets.
. Promoting company products.
. Researching the latest mobile phone products and technologies.
. Attending weekly team meetings.
JUNE 1996 Sign-writer
TO Beta Grafix ltd
APRIL 2006 Silverdale, Newcatle-under-Lyme
I was employed as an apprentice Sign-writer after leaving school at Beta
Grafix ltd. Here I was trained in all aspects of Sign-writing and vehicle
livery, I also completed a City & Guilds Sign-writing course at Stoke-on-
Trent college. After I completed my Apprenticeship I continued to work at
Beta Grafix ltd as a full time Sign-writer and was employed there for over
ten years before leaving. After a short while I was asked to return as
Production manager.
My role included;
. Vinyl application.
. Traditional Sign-writing.
. Attending ongoing training.
. Delivering finished work to customers.
. Liaising with customers.
. Sign making.
. Creative design.
EDUCATION
SEPTEMBER 1991 Madeley high School
TO Madeley, Newcastle-under-Lyme
JUNE 1996 GCSE English-B
English lit-C
Science double-C,C
Geography-C
Art-A
QUALIFICATIONS
NVQ Level 3 in Customer Services
National Diploma level 3, Children
and Young people's Workforce.
REFERENCES Available on request.
Contact this candidate