Customer Service Representative

Bridgette White

**** ***** ******

Spring Hill, FL 34608

Phone: 813-***-****

accjg1@r.postjobfree.com

Objective

General Labor/Customer Service

Abilities

* ***** ** ******** ******* experience

Have excellent interpersonal skills

Efficient, organized, and ability to work well under pressure

Have additional strength in account maintenance.

Able to perform all other related duties as assigned .

Telephone, communication, organizational, problem solving, decision making, time management,

Grammar, and computer skills.

Complete paper work and reports in a timely and efficient manner.

Able to work effectively in a fast pace office environment.

Able to work independently or as a Team member.

College level written and verbal communication

Ability to type 45 words per minute

A working knowledge of Excel, Microsoft, Lotus Notes, and Outlook

Conflict Resolution Skills

Employment History

Customer Service Representative (CSR)

04/2007 - 10/2009 Fidelity National Information Saint Petersburg, FL

Sevices

Obtained information from insured or designated persons for purpose of settling claim with

insurance carrier.

Trained to recognize, stop, and create rules to prevent fraud trends.

Used investigative search methods to determine fraud, which may include phone calls, internet &

account searches.

Confered with customers by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Determined charges for services requested, collect deposits or payments, or arrange for billing.

Refered unresolved customer grievances to designated departments for further investigation.

Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any

planned adjustments.

Resolved customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

Compared disputed merchandise with original requisitions and information from invoices and

prepare invoices for returned goods.

Obtained and examine all relevant information to assess validity of complaints and to determine

possible causes, such as extreme weather conditions that could increase utility bills.

Telephone Operator

05/2006 - 08/2007 Answerfirst Communications Tampa, FL

Utilized the AccuCall system for telephone operations in a 24 / 7 answering service.

Handled customer inquiries for over 1000 clients

Listen to customer requests, referring to alphabetical or geographical directories to answer

questions and provide telephone information.

Suggesedt and check alternate spellings, locations, and/or listing formats to customers lacking

details or complete information.

Offered special assistance to persons such as those who are unable to dial or who are in

emergency situations.

Observed signal lights on switchboards, and dial or press buttons to make connections.

Operated telephone switchboards and systems to advance and complete connections, including

those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Provided assistance for customers with special billing requests.

Calculated and quote charges for services such as long-distance connections.

Monitored automated systems for placing collect calls and intervene for a callers needing

assistance.

Performed clerical duties such as typing, proofreading, and sorting mail.

Consulted charts to determine charges for pay-telephone calls, requesting coin deposits for calls

as necessary.

Trained for various emergency situations as a, identified problems and coordinated emergency

responses

Customer Service Representative

03/2003 - 05/2006 Kelly Services Tampa, FL

Provided assistance for customers with special billing requests.

Calculated and quote charges for services such as long-distance connections.

Assisted customers with number portability, in a tier two environment.

Performed clerical duties such as typing, proofreading, and sorting mail.

Consulted charts to determine charges for pay-telephone calls, requesting coin

deposits for calls as necessary.

Trained for various emergency situations as a, identified problems and

coordinated emergency responses

Education History

Completion Date Issuing Institution Location Qualification Course of

Study

04/2012 Medical Prep Inst. Of FL 2 Years of College or a Nursing

Tampa Bay Technical or Vocational School

04/2003 Leary Learning FL Vocational School Certificate Certified

Center Nursing

Assistant

05/2001 Hillsborough High FL High School Diploma College Prep

School

References Available on Request

Contact this candidate