Administrative Assistant Customer Service

WANDA CAPERS

**** *** ******* **. *******, NC ***91

919-***-**** Cell

919-***-**** Work

540-***-**** Alt.

accjeo@r.postjobfree.com

Results-oriented professional Executive Administrative Assistant with 25

plus years of experience in providing effective and flawless support to

Senior Executives, including the Senior Deputy Assistant Administrator and

Assistant Administrator of USAID, Legal Assistant to several Attorney's in

a Legal Group setting. Possess the highest degree of integrity with a

stellar record of maintaining confidentiality. Adaptable to change and

flexible in working overtime, including superb customer service,

organizational skills and excellent time management skills. Secret

Clearance. Certified Notary.

Administrative Skills

Microsoft Office Suite Printer, Fax, Filing; Outlook Express;

Microsoft Project; Lotus Notes 8; Internet Technologies

Microsoft; Visio; Power Point; Publisher

Excel; Smart Draw; Corel Draw; Project Coordination

Soft Dent; Med soft; Documentation and Research;

Access; QuickBooks; SAP/ERP

Analysis-Front Office point of contact; Proof Reading Intrane; Cable

Transmission

Scanning Technology; 80 wpm note hand; 75 wpm; Taleo

Accounts Receivable/Payable; Kronos; Medicaid CIS;

Medicaid; Carolina Access

Professional Experience

LSI/ARO Army Research, Durham, NC, Data Management Specialist/Contractor

for the Federal Government 6/17/2013-Present

. Scanning Sensitive Documents

. Outlook Sensitive email

. Scanning proposals into PDF format, also into PCF software

. Adding Proposals, Agreements, Electronic Awards, Evaluations, Fiscal

Year Somards into EDMS, and Scan Log

. Updating daily Crystal Docs files

. Front desk coverage

Collabera/HP-Hewlett Packard, Raleigh, NC 27615, Call Center/Admin. Asst.

/HP Provider Services/Medicaid

4/3/2013 - 06/28/2013

. Process Medicaid claims, over rides, approvals, denials.

. Provider Portals

. Carolina Access

. Provider call center, provide answers to inquiries.

. Process incoming mail from Providers, and Hospitals

. (ECS) Electronic Commerce Service

. (UT) Un-resolved Tracking

. (DSS) Dept. of Social Service

Barbour's Towing and Truck Repair - Raleigh, NC, Overnight Dispatcher

11/2012 - 03/30/2013

. Dispatch Tow Trucks and Service Trucks to businesses and customers

in an emergency situation.

. Enter information for incoming service calls thru Top's software

system

. Track Trucks thru Network Fleet software

. Process service tickets for payment

. Process credit card information for payment, collect cash from

drivers

Children's Home Society/AppleOne Staffing - Jacksonville, FL., Executive

Data Specialist

(Contract Assignment) 4/2012-7/2012

. Medicaid Billing

. Adoption Assessments

. Verify patients Medicaid insurance, and personal information

. Post Adoption Screening

. Bio psychological Assessments (Revisions, Scan & Upload to attach

to Clients Profile for Medicaid Billing)

. Revision of Treatment Plans, Treatment Reviews, Scan, Upload for

Medicaid Billing)

. Answer phone line of 6, Transfer to correct program or Official

. Set up classes for Foster Parenting, Screen possible Foster Parents

. Extensive Microsoft Outlook Calendar, Email, Meetings, Appointments

. Revision of Psychiatric Evaluations, Assessments implemented by

Therapists, and Director

. Meeting no exception deadlines on a daily, weekly basis

. Travel arrangements

. Background screening, Drug Testing, Reference verifier

. Foster Parent evaluation, screening

Pinnacle Staffing/Mercedes Benz - Jacksonville, FL., (QEC) Quality

Evaluation Center,

Administrative Assistant (Contract Assignment) 4/11-8/11

. Create Purchase Orders

. Invoice processing, using ERP and SAP software

. DAG chargeback's (Diamler AG)

. Budget tracking, Risk and Compliance management using ERP

. Assist with returns

. Insurance claims

Spherion Staffing/ING/Aetna - Jacksonville, FL., Aetna call center-Open

Enrollment,

Customer Service Rep. (Contract Assignment) 1/11-4/11

. Assist Aetna employees with enrolling in their health benefits and

life insurances.

. Answer phones in a call center for ING assisting Aetna employees

. Temp job thru Spherion Staffing

AppleOne Staffing/Deloitte Financial - Legal Assistant, Jacksonville, FL,

(Contract Assignment) 05/10-1/11

. Front desk, guided clients to proper agents.

. Answer phone lines of 10

. Implement Excel spreadsheets, Scan and sent documents, invoices.

. Maintain accounting invoices.

. Responsible for filing, monitoring surveillance camera, daily email

monitoring

. Typing memos, letters, legal documents, time and expense reports,

massive data entry

Wachovia Career Center - Glen Allen, Va., Executive Administrator (Company

purchased by Wells Fargo, Laid Off, Our Department was eliminated)

6/08-8/09

. Process transition and training for Wachovia displaced employees

before and after their exit dates.

. Implement Excel spread sheets, Power Point presentations, graphic

designs. Scheduling appointments, setting up training room with

training materials. Responsible for opening and closing Career Center.

. Overseeing Career Fairs. Formatting, proofing Resumes, and Cover

Letters.

. Maintain QuickBooks Data Base utilizing accounts payable, and

accounts receivable, invoices, receipts, vendors, clients, networking.

Process an accurate weekly report of Career Centers revenue, billing

of clients for Lee Hecht Harrison (LHH).

. Responsible for Inventory Management of company. Time and

attendance reports.-

US. Agency for International Development - Washington, DC

Global Health/Office of Population and Reproductive Health. USAID is an

independent Federal Government Agency that receives overall foreign

policy guidance for the Secretary of State. Executive Administrative

Assistant, GS 303-07, step 3 (Contract Assignment) 10/2004 - 5/2008

. Served as a Senior Executive Administrative Assistant to Senior

Deputy Assistant Administrator for Global Health and other division

Chiefs for programs sponsored by USAID designed to assist countries

worldwide.

. Organized meetings with senior officials within Global Health;

coordinated and ensured the fulfillment of specific administrative

tasks designated, and served as a point of contact for issues that

concerned the Assistant Administrator (AA) and Deputy Administrator

(DDA).

. Oversea calendars, including personal, professional events for the

AA and DAA. Responsible for all senior executive travel arrangements;

which includes hotel reservations, Visa, MasterCard and passport

information, travel document preparations, etc.

. Screen incoming phone calls, mail, email, visitors for the AA and

DAA.

. Maintain tracking system for daily incoming correspondence,

invitations, speaking engagements and travel. Drafted, maintained a

log, and prepared executive memorandums for taskers and action

memorandums. Maintained a tracking system using ERP/SAP. International

cables sent overseas. Payroll, travel expenses, reimbursement

expenses, taxes.

Howard University Faculty Practice Plan, Dept. of Medicine, Washington, DC

Howard University is a comprehensive, research-oriented, historical Black

private University providing graduate and undergraduate degree in business,

communications, education, pharmacy, and sciences. Assistant Manager

(School/Contract Assignment) 6/2002 - 10/2004

. Supervise, coordinated staff assignments and maintained schedules

of six (6) Medical Assistants and nine (9) Patient Service

Representatives, ensuring appropriate coverage.

. Assisted in the hiring process and training orientations of

new/existing administrative staff and interns.

. Support manager in the evaluations of staff performance and

behavior problems, and assist with the resolution as required.

. Manage the procurement proves of all medical supplies and equipment

and facilitates the submission of reimbursement and disbursement of

checks.

. Liaison between Howard University Faculty Practice Plans.

. Scheduled and coordinated site visits.

. Took lead role in tabulation and submission of time and attendance

reports. Hospital as required, and conveys information to staff and

other medicine compeers.

Howard University Physicians, Division of Pulmonary - Washington, DC

Executive Secretary/ Office Manager (School/Contract Assignment) 2/1997 -

6/2002

. Efficiently supervised the general operations of daily office

procedures.

. Overseen calendar for Chief of staff, coordination: speaking

engagements, travel arrangements assisted

pharmaceutical representatives with the scheduling of Journal Club meetings

Responsible for processing disability claims, workmen's

compensation claims

Supervised Office and Medical assistants.

Edgewood Capital Management, Washington, DC, Provided Administrative and

HR Assistance for progressive investment firm, reporting directly to CEO.

Executive Administrative Assistant/HR Assistant (Business Closed) 8/1991 -

2/1997

. Supervised daily routine functions of the front office.

. Responsible for CEO's appointment calendar coordination schedule,

appointments, and travel arrangements.

. Responsible for interviewing process for hiring of office

assistants and summer interns.

. Assisted clients, handling complaints and sensitive issues

efficiently and with discretion.

. Responsible for billing inquiries.

. Developed new hire files.

. Organized information for unemployment hearings.

. Responsible for Event planning for company functions inclusive of

500 people or more.

Department of Health and Human Services, Washington, DC 3/1981 - 9/1991

Executive Administrative Assistant GS 4, step 3, promoted to GS 07, step 1

(Department Discontinued)

. Provided phone coverage utilizing an 18 line phone system.

. Administrative Assistant for the Reprographics Branch of the

bureau.

. Received incomings calls for repairs, supplies, new equipment

orders for the various bureaus within the Federal Government.

. Interacted with various venders, processing payments to venders.

. Scheduled meetings, travel, presentations.

. Provided minutes of meetings.

Additional Medical Office/Assistant Experience/Finance/Management

Brown's MegaCar-Customer Service Manager

Midlothian Nissan-Parts Manager

Dr. Rebecca Sims-Pediatrician-Front Office/Scheduling/Lab Assistant

Dr. Stahl - Rheumatologist-Front Office/Medical Assistant

Dr. Doveberg - Podiatrist-Front Office/Lab Assistant/Billing

Dr. Anderson - Pediatrician-Front Office/Medical Assistant/Billing

Dr. Marshall, Dr. Livesay, Dr. Cohen-Dentists-Front Office/Dental

Asst/Billing

Alliance Tractor and Trailer Training School- Financial Planner

All approx. 12 years on an 18-28 hour work week, 2 to 4 days a week thru

various long term staffing agencies. 1986-1999

Education

Howard University - Washington, DC: Sociology, 1998-2004

Norfolk State University - Norfolk, VA: Secretarial Science, 1979-1981

General Communications - Kensington, MD: Business Administration/Office

Specialist/Management, 1990-1992

VA State Licensing - Richmond, VA: Licensed Day Care in Home Provider, 2006-

expire 2012

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