Customer Service Management

G RÉTA BASICS

Birth: April **, **** Hungary, Kiskunfélegyháza

Contact Details

Phone (IT): 00 39-346-***-****

E-mail: *********@*****.***

Self-definition:

A person who is always searching for new challenges and opportunities of developing while has a

calm humanity and positive attitude.”

Actualities and goals for the future:

Working in my corrent position at British Telecom has realised all of my requirements with a good,

challenging job. I am eager to carry on my career on the field of IT in a similar position that ensure my

personal and professional growth”

E MPLOYMENT

1 2/2011 – 02/2013 – B RITISH TELECOM – B UDAPEST – S SC CENTER

Order Management IT /Telecommunications - International Customer Service Delivery (B2B)

Tasks:

Single point of contact in delivery projects (MPLS – VoIP, Ethernet)

Infrastructure build-up: ordering access, devices

Complex responsibility on execution and Time/ Jeopardy Management.

Administration on internal systems (COT+, Citrix – SOE Classic, PPR, FAM+, Tahiti)

Schedule and co-ordination of installations and other technical interventions

(Cisco/ADVA equipments), trouble shooting and ticket management with suplliers

Reporting / Escalation

06/2013- The world ’s leader paypass system Whole EMEA region

Brandnew Etherflow System delivey for the

09/2012-05/2013 Worldwide

world’s biggest military association

11/2011-08/2012 Financial Markets Italy, France

0 1/2011 - 1 0/2011 - I TALY, MILAN

Language course B2 – CTP Mugello

2 006 – 2 01 1 - P UBLIC ADM INISTRATION ( KISKUNFÉLEGYHÁZA, HUNGARY )

11/2007 – 01/2011: Customer service desk

Tasks:

office routine - informing clients

operating of a central phone (mainly incoming calls)

office organisation (assignment of collagues, attandance registration)

handle and maintenance of the client-operating system

ad-hoc tasks – especially executive support

05/2006- 10/2007: Administration of documents ID / passports / driving licences

Tasks:

registration of documents

incoming-outgoing post

registration of delivery notes

archiving process

E DUCATION AND TRAINI NG

2 006 - 2009.UNIVERSITY SZEN T ISTVÁN (BÉKÉSCSABA, H UNGARY) FACULTY OF E CONOMICS

Andragogy – Adult’s education (Ba) specialization: Human Management

Basic material: psychology, law, economy

Facts of andragogy: system of adult’s education, LLL conception

Human management: labour-market, labour law, system of social insurance

2 004 - 2 005. JÓZSEF NÁDOR T RADE SCHOOL (SZEGED, H UNGARY)

Marketing-advertising – professional course (marketing, promotion, economics, market research)

2 000 - 2004. MÓRA FERENC GR AMMAR SCHOOL (KISKUN FÉLEGYHÁZA, HUNGARY)

Language department - final exams in June, 2004

L ANGUAGE S KILLS

Hungarian – mother tongue

English – active good working knowledge (exam in level C1)

Italian – fluent

O THER SKILLS

Computer skills: extensive Ms Office (Word, Excel, Power Point, Access), Internet

Driving Licence Category “B” (valid till 2023)

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