Manager Maintenance

PAUL G. FARGO

** ******* ******

STATEN ISLAND, NY 10312

917-***-**** email: accjei@r.postjobfree.com

EXPERIENCE:

Tutor Perini/Five Star Electric Ozone Park, NY

IT Administrator July 2010 – September 2013

Responsibilities: Administration, maintenance, upgrades of Enterprise WAN running Windows Server 03/08/08r2

mixed mode forest. Maintenance of AD, G.P.O, and backups with Symantec backup exec to NAS and

tape library for D.R. Administration, maintenance and granular recoveries of MS Exchange 07 cluster,

Blackberry Enterprise Server, file storage servers and print servers. Administration of Barracuda web

filters, Cisco/HP L2 and L3 switches CLI/GUI, Cisco ASA monitoring for frequent adjustments of QOS

for VOIP VLANs and VPN traffic for load balancing and failover to remote sites and clients to support

growth.

Administration of 700+ cellular devices (phones, Blackberrys, iPads, iPhones, Androids and WiFis) including Verizon

wireless contract management. Desktop support for Autodesk Revit Suites, MS Office applications

(XP,2003,2007,2010,2013), Accubid Estimating, Sage Timberline, Oracle Expedition, MS SQL

maintenance and patching and Citrix virtual applications for cloud based services. Maintenance, and

out of warranty repair of company owned desktops and laptops. Creation, testing, maintenance, and

deployment of standardized imaging via Clonezilla/Ghost. Purchasing, distribution, inventory,

administration, and maintenance of all company owned electronics including switches, servers, PCs,

printers, plotters, scanners. Management of SLAs, software licensing, and SOX compliance.

Requisite skills: Supported the following operating systems and deployments of:

Server 2000, 2003, 2008, 2008r2, Windows Storage Server with thorough desktop client support for Windows

2000/XP/Vista/7, Mac OSX, iOS 5/6.

Completed Projects: Conceived and implemented rollout of 150+ iPads to PMs and field Engineers, complete with

secure encrypted cloud storage as well as a Silverback MDM server for secure remote management of

all ‘smart’ mobile devices.

Current Projects: Virtualization of all physical servers using VMware, Cisco UCS 5108 Blade server chassis and

Nimble storage solution. Implementation of Airwatch MDM software to replace Silverback for smart

device management.

Uptown Communications & Electric Inc., Long Island City, NY

IT Manager SI / Sr. Level III Roadrunner Tech (Foreman). April 2005 – May 2009

Acted as Foreman managing a team of (6) techs responsible for field repairs of SI wide level III Roadrunner trouble

calls in addition to data, VOIP and wireless modem installations.

Designed, implemented, and maintained Uptown SI field office LAN/WAN.

Installed, and administered Windows 2003 Server, Exchange 2003. Configured domain policies as well as AD.

Performed troubleshooting and repairs in house for all company PCs and laptops (Dell hardware).

Administered company issued cellular phones and coordinated BlackBerry email integration via BES.

Responsible for desktop support including MS Office 2003/2007 as well as financial/engineering applications.

Installed, configured, maintained, and upgraded AntiVirus, Anti Spy/Malware, and Firewall applications.

Responsible for creation, maintenance, and distribution of standard image for local PC’s via Norton Ghost 14.

Handled a diverse array of hard/software platforms including Windows 95,98,98SE,NT,ME,2000,XP,Vista,Windows 7, Mac

OS VIII,IX,X, Tiger, Snow Leopard, Linux.

TCG/AT&T Local Services, Teleport, Staten Island, NY

Site Manager Level III Desktop Support February 1998 – March 2004

Senior Tech and Site Manager of Level III support team consisting of eight (8) technicians at SI Teleport location.

My team consistently posted the best SLA (Service Level Agreement) metrics in the northeastern district.

Was directly responsible for desktop level support (Windows 95/98/98SE/Me/NT4.0/2000/XP) of 500+ workstations at

Staten Island Teleport complex. Supported software included: MS Office 4.3/97/2000/2003 applications, Citrix, McAfee,

MS Project, and Autocad, as well as numerous custom applications developed in house.

Additional responsibilities included, administration of MS NT 4.0/2000 Pro/Server 2003, Active Directory, login scripts,

policies, automated software distribution, periodic domain wide local administrator password updates. Additionally

responsible for backups via ArcServe, production and maintenance of images for all approved hardware platforms using

Norton Ghost, and ALL hardware repair including desktops (Compaq, HP, Dell) and laptops (Toshiba, IBM. HP, Dell).

The Money Store Corporate Headquarters, Union NJ 07083

IT Manager February 1991 – December 1997

Responsible for management of desktop support team consisting of (4) techs.

Responsible for both hardware as well as software support for over 1000 PCs nationwide. Performed systems

evaluation, both hardware and software for existing and planned systems. Coordinated software

upgrades on a company wide basis.

Handled hardware purchasing and maintenance nationwide. Performed troubleshooting, maintenance and repairs

for over 150 PCs and peripherals at NJ corporate offices. Performed system administration, as well as

troubleshooting, and hard/software maintenance on installed LANs.

EDUCATION:

St. John’s University, NY BS: Computer Science.

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