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Customer Service Sales

Location:
Kingswinford, DY6 9BP, United Kingdom
Posted:
February 06, 2014

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Resume:

Nicholas Guise

*:* Marketing Graduate

* ******* ****** ************ **** Midlands DY69BP

077********013**-****** • accjde@r.postjobfree.com

Personal Statement

A successful graduate achieving a 2:1 degree classification in Business, Marketing and

Advertising. Currently seeking a challenging and varied position in which can utilise existing skills

attained and to further extend knowledge. Determined, career driven and a highly organised

individual looking to secure a long term marketing position with opportunities for career growth.

Future ambitions are to become a Marketing manager in a renowned company.

Key Skills

● Strong knowledge of traditional marketing concepts, marketing strategy, digital

marketing, advertising strategy and brand management obtained during three year

university course.

● Extensive knowledge on computers and software packages.

● Ability to work under pressure and hit weekly targets.

● Confidence in sales pitching.

● Excellent written and verbal communication and listening.

● Strong understanding of social media.

● Excellent customer service skills.

Education

Worcester University, Worcester (Sep 08 - May 11)

2:1 BA HONS Degree in Business, Marketing and Advertising.

Key Modules included:

Marketing strategy, Marketing concepts, International marketing, Integrated marketing

Communications, Social media marketing, Advertising strategy, Advertising management,

Advertising & the mind of the consumer, Brand management

and Brand development.

Key Projects included:

● Writing a professional press release for Virgin Space travel to create media interest of

Virgins space travel project.

● Carrying out market research on a SME company and producing both a swot analysis and a

pestle analysis and advise the company on future direction.

● Producing a marketing plan which covered budgets, research and objectives for a renowned

company.

● Pitching a new product to investors which included a marketing & advertising strategy

included in the pitch.

Halesowen College, Halesowen (Sep 06 - Jun 08)

A levels in: Business Studies, ICT and Communication Studies.

Summerhill Secondary School, Kingswinford (Sep 01 - Jun 06)

11 GSCE's including Mathematics, English and Science.

Work Experience

Customer Service Advisor, West Bromwich Building Society (Jul 13 - Oct 13)

● Serving Customers at the cashier desk dealing with withdrawals, updates and

receipts of accounts.

● Booking in appointments for the mortgage and financial planning managers.

● Generating new business through a CRM marketing campaign.

Sales Representative, Thomas Cook (Greece) (May 12-Nov 12)

● Running my own hotel.

● Promoting, organising and managing weekly events and excursions.

● Selling weekly events in a target driven environment.

Sales Assistant, JJB SPORTS PLC, Merry Hill Centre (Jan 08- May 12)

● Serving customers on footwear and providing a high level of customer service.

● Processing sales on the till.

● Generating add on sales to improve stores overall sales figures.

Sales Assistant, Debenhams, Merry Hill Centre (Oct 07- Jan 08)

● Serving customers and providing high levels of customer service.

● Putting stock out onto the shop floor and promoting new products.

● Recovery of shop floor.

Achievements

● Awarded top seller in July for Thomas Cook in Kos whereby the hotel hit 132

pound per head.

● Awarded Top KPI seller in February For JJB Sports and was awarded an Ipod for

sales efforts.

Hobbies & Interests

Enjoy most sports, including football to which I play for a local team who play in the

Birmingham League. I also enjoy keeping fit and attend a gym four nights a week.

References

References are available on request.



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