Customer Service Training

D onald J Gomes

*** ***** * *** ******, Oregon **540

206-***-**** *******@*******.***

S UM MA RY

An accomplished business owner, who utilizes strong communication skills to communicate goals to employees and

collaborates with internal and external parties to execute company standards. Continually assumes increased

responsibilities to contribute to company prosperity. With a solid commi tment to excellence, facilitates the long-

term success and profitability of an organization.

E XP ER I E NC E

Evo's Coffee Lounge, Ashland, Oregon

Owner 2010-2013

Ran day-to-day operation including Purchasing, Merchandising, Customer Service, Sales, Hiring, Training, Food Prep, Barista, Payroll,

Ordering, Contracts, Book Keeping

Set a new level of standards based on previous business ownership and followed up to ensure location followed protocol by

going above and beyond each customer engagement.

Increased revenue streams by adding new products available to customers.

Washington State General Administration, Olympia, Washington

Property and Acquisition Specialist 4 2007-2010

Leasing Agent for Leased State Facilities with a portfolio of 134 leased facilities.

Responsibilities include: Market Search, Advertising for Space, Market Analysis, Space Evaluations, Lease Negotiations,

Lease writing, Consulting with the Attorney General, Lease Renewal, Deferred Maintenance Walkthroughs, Construction

Oversight, Project Management, Process Improvement Lead, New Space Search, Lease Cancellations, Lease Amendments,

Tenant Improvements, Stakeholder Consultant.

G.O. Red Barn Inc, Olympia, Washington 1993-2013

Owner

Safety officer and responsibilities for all WISHA rules and regulations which included development of hazard communication

programs, continual updating of MSDS information, trained employees about hazardous chemicals, established safety

committees and safety meetings as needed and required, developed training progr ams for both safety and retail needs,

created emergency plans, crime prevention training, reviewed and trained employees on Chapter 296 -832-WAC Late Night

Retail and Chapter 296-800-WAC Core rules.

Trained on ergonomics and implemented ergonomic programs to reduce musculoskeletal injuries. Conducted workstation

analysis to help reduce exposure to ergonomic problems.

Provided training to employees on safety rules and regulations as it applied to the dispensing of petroleum products at

service stations. Training included hazard communication, PPE assessment, and emergency procedures. Negotiated safety

issues and concerns with major oil companies and trucking companies that supplied the store.

Provided consulting services to various commercial real estate companies, financing companies, and lending institutions on

the economic and overall viability of rehabilitating older gas station properties for commercial interests. Duties and

responsibilities included; research, interviews with the Department of Ecology, archive research for petroleum releases and

hazardous waste documentation on properties, research and interviews with Olympic Region Clean Air Agency (ORCAA) for

information concerning vapor recovery issues.

Commercial property management, lease negotiations, deferred maintenance walkthroug hs and work processed.

Other duties included; Processing payroll, training, contract negotiations, ordering, training employees on marketing

principles and strategies in retail, develop and implement training programs for customer service, developed PowerPoint

for training programs, effectively communicated with a diverse range of individuals and businesses.

Riverside Community Church, Duvall, Washington

Associate Manager 1988-2001

Public speaking which included power point presentations for groups of people from 5 to 200.

Children outreach programs where I coordinated with schools and community church committees to promote outreach

programs and activities for local youth.

Parenting outreach programs based on teaching local parents to communicate with their children and to listen to what is

communicated back to them. Problem resolution, creating atmospheres for learning and social ethics.

Athletic organization outreach programs set up to develop men's sports leagues. Responsibilities included securing athletic

facilities, contract negotiations, marketing and outreach strategies.

Authorized and justified the completion of the church books, records, outreach quotas, new ministry opportunities, and

negotiated property and building leases for the church.

E DU CA T I O N

Trinity Bible College, Sacramento, California, M. A. Ministerial Arts, 1982

Online Ed Oregon Real Estate Broker Training, Course Completed, 2013 Licensed Agent

C O MP UT ER S K IL LS

Microsoft Office Suite

Outlook

QuickBooks Pro

R E F ER E NC E S

Jim Garren, Architect 360-***-****

Cathy Schilling, Associate 360-***-****

Phil Powell, Associate 541-***-****

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