Jené Smith

Mobile: 075**-***-*** Email:

accj8x@r.postjobfree.com

PERSONAL STATEMENT

A recent postgraduate with a successful academic and work background, full

of enthusiasm, ambitious, eager and looking forward to playing a key in an

established and successful company. Previously a very experienced former

Team Leader from a multi billion pounds worldwide retail company. Now a

Customer Advisor in the financial sector markets leading banking group.

Possessing a desire to succeed, target driven and tenacious these

significant tenures at highly respectable companies are authentication to

my devotion and aptitude.

A bright, articulate and numerate individual with excellent communications

skills, looking to join a company that can offer long term prospects and

career progression.

EDUCATION

University of Wolverhampton (2011-2013)

MA

Contemporary Media (Distinction)

The Unusual Suspects - Channel 4 Headquarters (13/11/12)

1 of a 100 people to be selected to attended Channel 4

Headquarters for a night of panel discussion and networking.

Networking and panel discussion consist with industry managers

from BBC, ITV and Channel 4.

University of Wolverhampton (2006-2009)

BA (Hons) Media and

Communications 2:1

Walsall College of Arts and Technology, Walsall (2003-2006)

GNVQ Intermediate Media

and Communications C

AVCE Media and Communications CC

Wednesfield High School, Wednesfield (1998-2003)

11 Various GCSE's

All passes

WORK EXPERIENCE

Halifax - Sutton Coldfield

CUSTOMER ADVISER January 2013 - Present

Providing an excellent service to all customers across the key

areas; cashier duties, welcome desk, operational tasks and

answering the telephone. Using mathematical skills and attention

to detail to ensure 100% cashiering accuracy, delivering fully

balanced cash report every day. Meet and exceed targets from

quality referrals, contributing to the overall branch service

and sales targets. Spot opportunities where appropriate to refer

more complex financial affairs to specialist advisers who can

provide expert financial advice. Complete all roles and tasks

required by the line manager, adhering to all Bank rules,

procedures and policies in the areas of risk and compliance.

Cheltenham & Gloucester - Wolverhampton

CUSTOMER SERVICE ASSISTANT April 2012 - January 2013

Carrying out investment and cashiering duties performing

transactions for customers visiting or writing to the branch,

building a rapport with customers. Identifying referral

opportunities from customers and pass to other product

specialist's e.g. mortgage leads. Meet and exceed targets from

quality referrals, contributing to the overall branch service

and sales targets. Responding to customer enquiries received at

the counter/sales desk, by post or telephone and make sure that

all customers and contacts receive consistent and excellent

customer service as evidenced by mystery shopper scores. Taking

personal responsibility for customer complaints and/or liaising

with the line manager within agreed guidelines. Fully prepare

for regular one-to-one reviews, ensuring that you discuss

activity around agreed development plan and that all training

and accreditation is completed on time. Taking ownership of

personal development plan delivery against individual

performance plan and achieving personal targets in relation to

savings and mortgages. Adhering to procedural standards and

ensure policies are consistently met, also to maintain vigilance

and rigorously apply rules and procedures to ensure operational

losses are minimised.

Tesco - Wolverhampton

TEAM LEADER/ CUSTOMER ASSISTANT February 2007 - January

2013

Team leader primarily a part of the management team and

responsible for the coaching of new starters and mandatory

training for existing staff. Keeping track and co-ordinating the

team rotas, attendance and communicating key messages to the

team. Dealing with day to day decisions on behalf of the team

and provided support to the line manager. Everyday duties were

dealing with cash, working to deadlines, greeting customers,

refunds, spotting a sales opportunity, open/closing the shop,

responsible key holder, providing a quality service and working

under pressure. Very customer focused and having the skills to

motivate a team to produce exceptional customer service and

delivering the infamous 'Every Little Helps.'

KEY SKILLS AND COMPETENCIES

* Excellent people skills, leadership skills, good communication skills

and customer focus. Can interact with all levels of staff including

senior management and able to work closely with customers.

* A proactive approach to problem solving, taking the initiative to

explore issues and to generate new ideas and approaches.

* Ability to handle confidential information

* Possessing strong numeric and analytical skills.

* Motivated, driven and focused on achieving in a fast paced

environment.

* Media savvy, articulate, well presented, eager to learn, proactive,

having the necessary drive and enthusiasm required for a cut throat

industry.

* Have a competitive attitude, can thrive under pressure, resilient and

having the ability to deal with rejection and deliver results to

deadlines.

* Very good use of Microsoft office package i.e. Word, PowerPoint,

excels, Adobe Photoshop, Avid, Final Cut pro, outlook express,

internet, social media and various in house programmes.

* Fluent in English and Patois, basic French and German.

* Full current clean driver's license and CBT.

REFERENCES AVALIABLE ON REQUEST

Contact this candidate