Human Resources Customer Service

SARA V. TORRES

***** *. *** ****** ***** OK *****

Mobile 918-***-**** * Email: ***********@*****.***

Human Resources Executive Dear Employer,

Attached is my resume for review. I have over 14 years of experience if the HR field. I have experience in the hospitality, health care and call

center industry. I am open to discuss any opportunities that may arise and would fit my skills.

For any questions regarding my resume please feel free to contact me at 918-***-****.

Sara Torres

Organizational Development * Best Practices * Strategic Planning

An accomplished Human Resources Executive with proven expertise in policy and procedures,

recruiting and hiring practices, personnel development, retention approaches, legal compliance issues

and managerial support. Background includes: A 13% tu rn over reduction. Willing to t ravel and

relocate. I also hold a Master Degree in Business Administration.

• Policy Development

• Employee Relations

• Workers Compensation

• Peer Review

• Complaint Resolution

• Unemployment Claims

Career Objective

In terested in a position in the Human Resources field that utilizes my skills, education and experience

to help strengthen the growth and profitability of an organization, that provides a challenge,

encourages development, and rewards achievement.

Career Accomplishments

Hyatt Regency 5/2006 - present

• Reduced Workers compensation by 35% from prior year.

• Improved and implemented a performance measurement and development program for

supervisors focused on enhancing management performance and team building.

• Successfully administered the substance abuse and attendance policies; managed grievances and

participated in organization arbitration.

P rofessional Experience

I nve rness Village – 10/2012 -

p resent

Reti rement Community- Healthcare T U LSA, OK

Oversaw in ternal t raining programs. Provide oversight and direction for performance management

p rograms, managed difficult staffing issues and administer disciplinary actions. Coach and mentor

management;conduct quarterly and yearly reviews for full-time staff. Conceive, develop and implement

recruiting, hi ring, and performance management policies and practices. Ensure adherence to local,

s tate and federal employment regulations, including EEO, handled workman’s compensation cases and

u nemployment issues. Analyzed staffing needs and developed strategic plans for recruiting at the

health care center.Implemented innovative recruitment programs to reach diversity. Ensure workforce

to meet staffing needs. Participated in planning and decision-making. Participated and assisted in the

development of the budget for all departments.

D i rector of H uman Resources 5/2006-

10/2012

H yatt Regency Hotel T U LSA, OK

Responsible for the day to day operation of the HR department: Directing staff in the areas of organizational structure,

employment, compensation, employee database maintenance, payroll, benefits administration, employee relations,

o rientation/training/development, and policy/procedure development.

T echnical Support / H R Manager 6/2003-4/2006

A lorica T ulsa, OK

Partner with HR in the recruiting and hi ring process. Conduct in terviews with possible new hires.

Assist employees in resolving customer relations issues in order to ensure customer satisfaction. Lead

team members in following company policies and procedures in order to provide organizational

excellence. Accountable for statistical reporting in order to ensure team goals are achieved. Participate

i n management collaboration meetings in order to improve customer service. Mentored up to 50 team

members.

H uman Resources Manager 3/2000-6/2003

Ma r r iott Hotel T ulsa, OK

Responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all

aspects of wage, benefit, worker's compensation unemployment; t raining program direction,

i mplementation and administration; and employee relations coaching, counseling and discipline.

E ducation and P rofessional Affiliations

Argosy University

PhD Organizational Leadership - In progress

University of Phoenix, Tulsa Ok

MBA, Master in Business Administration, April 2009

University of Phoenix, Tulsa, Ok

B.S.B.M., Bachelor in Science in Business Management, December 2006

Member of TAHRA (Tulsa Area Human Resources Association)

Member of NHRA (National Human Resources Association)

Public Notary Commission Exp 2014

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