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Sales Customer Service

Location:
State College, PA
Salary:
60000
Posted:
February 07, 2014

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Resume:

J AMES C . K OZEL

*** ******** **** **********, ** 16823 760-***-**** accj4u@r.postjobfree.com

SKILLS/CREDENTIALS

Formal Sales Training Develop, interpret and enforce policies

Pharmaceutical Sales Experience Team building

Customer relationship development Employee relations, dispute resolution

Project Management Certificate Manage budgets

Highly Organized Property/asset accountability.

Meeting deadlines 10 years as a Marine Corps Officer

Customer service oriented Reporting procedures (to supervisors)

Multi-tasking in a fast-paced operational environment Scheduling/Supervising work

Process improvement implementation

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE:

Jan 2013 to Oct 2013 Pharmaceutical Sales Specialist (Respiratory)

AstraZenca

State College, PA

Call on over 100 targeted Primary Care Physicians, Pulmonologists, Respiratory Therapists,

and Pharmacies throughout Central Pennsylvania to effectively promote and educate on the use

of products through one on one meetings and presentations, professional education programs

and other appropriate means.

Maintain a yearly budget in support of the sales process.

Execute healthcare marketing plans, business territory plan activities and support customers

using company resources and promotional activities.

Achieve quarterly sales goals within territory while adhering to all ethical sales practices and

required regulations.

Sep 2012-Feb 2013 Site Security Associate

Raytheon IIS

State College, PA

Conduct security rounds to ensure physical security of Sensitive Compartmented Information Facilities

(SCIFs).

Respond to fire alarms, 911 calls and all other contingencies.

Escort visitors, maintenance and construction personnel into sensitive areas.

JAMES C. KOZEL Phone: 760-***-**** Page 2

2011- Sep 2012 Regional Technical Sales and Account Manager

Spectrum Control, Power Management

State College, PA

SALES/ACCOUNT MANAGER

Met and developed relations with over 85 clients throughout the United States, gave sales presentations

and collaborated in order to create power solutions to fit their needs.

Planned travel arrangements to include air, vehicle and hotel for all trips.

Tracked 8 new projects from conception to design to manufacturing to delivery in a technical

environment while meeting determined lead times, quality assurance, and customer satisfaction.

Collaborates with line managers such as technical leads, quality, operations and business management

in order to exceed customer expectations and meet business goals.

Chosen by the Spectrum Microwave’s Vice President to lead one of the highest revenue programs

(potential of 16 Million) awarded to Spectrum Microwave.

Led a cross functional and on/off site team of design, quality, production and management engineers

through preparation for a major customer’s production readiness review.

Tracked a capitalized expense list of over $400,000 worth of assets for a major project.

Supervised 3 summer college interns as they created Manufacturing Operation Procedures (MOPs),

mandrel design and manufacture, various operating techniques and process controls for machinery,

certificates of conformance, HALT (High Accelerated Life Testing) preparation and purchase

requisitions.

2009-2011 Assistant Operations Officer

The Pennsylvania State University

State College, PA

Responsible for the planning, coordination, logistics, budget, and execution of all major NROTC events

to include the Marine Corps Ball, the Tri-Service Commissioning Ceremony, New Student Orientation,

Senior Ball, field exercises, physical training events, leadership labs, and military excellence

competitions.

In charge of special events for over 120 midshipmen, cadets, and Marines to include invitations, script,

V.P. coordination, schedule, rehearsals and after action activities.

Coordinated with outside agencies (University and State College) in order to ensure timely and

successful completion of all events and projects.

Initiated, tracked, and ensured all requests for commissioning, scholarship packages, medical records,

and aviation applications were completed accurately and on time.

Liaised between the NROTC and Marine Corps Recruiting Command for all administrative matters

pertaining to military officer commissioning.

Assessed, modified, instructed and supervised NAVSCI 313 to ensure time, resources and results were

maximized.

Project management and tracking at an operational level. Ensuring that tasks meet quality and scheduled

timelines.

Maintained personnel records for over 70 students which include personal data and performance

tracking.

JAMES C. KOZEL Phone: 760-***-**** Page 3

2005-2009 Marine Corps Officer Recruiter

Officer Recruiting Station

State College, PA

Planned, coordinated and supervised summer training for over 90 officer candidates in preparation for

Officer Candidate’s School.

Developed, executed, tracked and monitored an annual recruiting plan which included an annual budget,

college visitation plan, marketing plan, special events plan, data analysis, and enhanced area canvassing

plan for Central Pennsylvania.

Initiated, developed and nurtured long-termed professional relationships with students, their parents,

staff and faculty within my area of operations (Central Pennsylvania).

Managed a sales/recruiting team which included setting daily and monthly recruiting goals, training, and

execution of the recruiting plan.

Ensured the administrative correctness and timeliness of all applications and other officer procurement

correspondence.

Responsible for the development, execution and management of a recruiting and public relations

campaign for universities, colleges, stakeholders, and various organizations throughout Central

Pennsylvania.

Developed, maintained and utilized 14 college binders (accounts) which included all pertinent

information on the college, its major stakeholders, prospective students, recruiting data, scheduled visit

plan, etc.

1994-2005 Armor Officer, Twentynine Palms CA

NROTC Student, University of Utah

Marine Corps Drill Instructor, San Diego CA

Supply Clerk, Marine Corps Base, Camp Pendleton CA

Marine Corps Security Guard

EDUCATION & CERTIFICATIONS

2010 University of Phoenix

Project Management Certificate (6 month course, 3.95 GPA)

2007-2009 Northcentral University

Coursework for Doctorate of Business Administration, Specialization: Management, 9

courses complete. (3.81 GPA)

2003-2005 American Military University

Master of Arts, Specialization: Human Resource Management

Graduated with honors. (3.75 GPA)

1998-2001 University of Utah

Bachelor of Science, Specialization: Sociology (3.45 GPA)



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