Manager Service
Resume:
Leanne Teresa Baker
Netley Abbey
Southampton
SO31 5PP
Email: accixi@r.postjobfree.com
Mobile:074********
Objectives:
To further my career in health and social care and to gain experience in a variety of fields, working towards RMA/LMA.
Qualifications:
Learning Disability award framework
NVQ 2 - Promoting Independence
NVQ 3 - Promoting Independence
Moving and Handling - Train the Trainer
Understanding Aggression
Time Management
Supervision Skills
Medication Management
Health and Safety
First Aid
Education:
1989-1994 Sholing Girls School 7 x GCSE
Experience:
1994-2003 - Sales Representative, Bakers Commercials.
Responsible for maintaining the forecourt and showroom, answering the telephone, administration, preparing vehicles, buying and selling at
vehicle auctions.
2003 - 2006 Deputy Home Manager, Wessex Regional Care Ltd
Assisting the Home Manager in the general management function on a daily basis within the home, developing and utilising structures,
systems and mecanisms to:
Enable operational requirements to be understood and met.
Mainatain and monitor clear lines of accountability.
Develop and maintain channels of communication.
Ensure management competence.
Assisting the Home manager in the development of services within the home for the service user group by reviewing day to day performance.
Identifying and analysing service user deficiency information and ensuring that appropriate action is taken.
Ensuring the home staff and Home manager are provided with advice and information needed to formulate policy and prioritise objectives.
Ensure that and effective and timely decision making progress exists within the home, effective and economic use of resources.
Service User Care:
To ensure that a high standard and quality of care is given to all service users on an individual basis and group basis within the home.
To develop effective liaison with external agencies involved in the provision of day time activities for service users.
To monitor the implementation and record outcomes of treatment programmes recommended by visiting professionals.
To be aware of the policy on communication with relatives and to ensure that the policy is fully implemented within the home.
To participate in the admission, discharge and transfer of service users in line with agreed procedure.
To ensure all care staff are aware of the relevant protocols surrounding service user confidentiality and that these are strictly complied with.
Administative Function:
To be knowledgable of the Care Standards Act 2000 and ensure that the current practice within the home complies with legal requirements.
To be knowledgeable of the Health and Safety Work Act and ensure that current practice within the home complies with all leagal
requirements.
To ensure that appropriate records are available for inspection including satisfactory accident records and records of risk assessment.
To submit regular reports to the Home Manager on all aspects of the home functioning.
Ensure safe control, custody and administration of drugs and medicines within the home and that appropriate records are available on
inspection.
2006 - 2010 Senior Homecare Coordinator, Allied Healthcare - Southampton
Coordinating and managing continuing healthcare/palliative care, home care and developing new business within the specified market area.
Resourcing Candidates
Matching suitable individuals to roles which are already established or have been developed.
Ensuring compliance with all care and nursing standards in accordance with AHG policies and procedures.
Teaching new candidates day one introduction into the company, also teaching day four of moving and handling of people, supporting them as
individuals throughout the recruitment process.
Recruitment Selection and Candidate Marketing:
Resourcing candidates using various incentives such as; exhibitions, recruitment fairs, open days, job centres, conferences and advertising in
appropriate venues.
Interviewing and selecting appropriate qualified/experienced carers and nurses under company recruitment policy and relevant legislation.
Taking bookings from clients. Allocating the most appropriate member of staff. Always ensuring they have all required and relevant
qualifications and experience.
Ensuring that all records pertaining to carers are completed at interview and updated as required.
To supervise all care staff on placements; ensuring that they provide care in accordance with the specified care plan and that all care staff
abide by company policies and procedures.
Client sales, Marketing and Business Development:
Identifying gaps in the market and exploiting those gaps to gain new business.
Undertaking visits to prosective and existing clients in line with set objectives.
marketing workers to existing and prospective clients on a daily basis.
Actively seek work for available staff using a success plan.
Conducting telesales calls on a daily basis.
Attending reviews/meetings with client/family/local authority/health personnel as required.
Compliance:
To assist the business manager in auditing the standards of service user delivery to clients by:
Conducting spot checks and required regular supervisions and appraisals.
Ensuring all CRB’s and disclosures, are completed in line with CSCI regulations.
Ensuring all work permits are checked and signed off.
Managing the training pipeline, ensuring all training has been completed, to enable the candidate to have sufficient knowledge and capability
to fulfill their role.
Ensure all care staff have up to date certificates as required by AHG policies and procedures/care standards.
Assisting human resources with branch quality audits as and when required.
Office duties and ‘ On Call Duties’.
Working as part of a team in order to provide office cover during office hours and a 24 hour on - call service to staff and clients.
2010 - 2013 OCD Cleaning Services
Providing a high standard of cleaning to companies and the public.
Anything from house cleans to small business properties.
My main source of work is within the motor trade.
I built this business in 2010 and am very proud to have been able to provide an excellent service.
I have learnt so much about running your own business and enjoyed it immensely.
Activities and Hobbies
Most outdoor activities:
Horse riding
Walking my dogs
Camping
trampolining
Contact this candidate