Customer Service Manager
Resume:
William Brown
accixh@r.postjobfree.com
Objective:
Obtain a career where my strong array of experience in mortgage underwriting, compliance, due diligence, quality control,
fraud detection, origination, legal, REO asset management and business management will strengthen your position in the
changing mortgage industry.
Work Experience:
Kroll Factual Data (07/2013 – 1/2014)
Defense Investigator
Reviewed demands for repurchases for a major bank, investigate the claims and determine the validity. Write the
recommendation and legal argument.
Research files for misrepresentations and imprudent underwriting.
Clayton Inc. (01/2013 – 05/2013) Contract
Auditor
Reviewed and audited servicing companies transactions for compliance to NMS, HAFA, HAMP, DOJ and investor
proprietary guidelines ranging from regular servicing transactions including payment processing, late fees and monthly
statements to bankruptcy, loss mitigatio n, foreclosure and SPOC procedures.
Assisted in training new attorney hires.
Aurora Bank FSB (10/2011 – 01/2013) Contract
Researcher/ Auditor
Gathered and reviewed documents to determine findings for the OCC Consent Order project.
Reviewed and assessed payment, customer service, collections, loss mitigation, bankruptcy, foreclosure and legal
histories.
Consistently meet and exceeded established expectations.
Allonhill LLC (02/2010 – 05/2011)
Forensic Underwriter
Assigned to an elite team assembled for the GSE.
Investigated delinquent and foreclosed mortgages for fraud and buybacks.
Collaborated with AllRegs, DU and other platforms.
Evaluated credit applications and supporting documentation including appraisals, BPOs, title work and other legal
documentation.
Consistently meet and exceeded established expectations.
Asset Link LLC (02/2008 – 6/2009)
REO Asset Management
Managed REO properties for a major bank.
Assigned real estate agents and property preservation companies to properties.
Directed and monitored vendor activities.
Processed cash-for-keys and evictions.
Analyzed appraisals and BPOs for market reports.
Reviewed and approved/ declined offers.
Affluent Central Mortgage LLC (04/2006 - 12/2007)
Owner
Managed teams of originators and processors.
Fostered strict compliance in all facets of the origination process.
Developed exemplary marketing and retention skills.
Pulte Mortgage (08/2004 – 03/2006)
Loan Counselor/ Underwriter
Underwrote FNMA, FHLMC, Countrywide, jumbo and sub -prime products.
Demonstrated advanced strengths in fraud detection.
Awarded consistently for outstanding customer service.
BREE Mortgage LLC (03/1995 – 08/2004)
Owner
Employed and managed a staff of 47 originators, processors, underwriters and closers.
Fostered strict compliance in all facets of the origination process.
Developed exemplary marketing and retention skills.
ITT Finance Corporation (1992 – 1995)
Regional Legal Manager
Managed collection, legal, bankruptcy, foreclosure and REO departments.
Attended court hearings.
Delegated cases to employees and counsel.
Transformed the departments to be more synchronized.
Household Finance Corporation (1989 – 1992)
Legal Manager
Managed collection, legal, bankruptcy, foreclosure and REO departments
Attended court hearings
Delegated cases to employees and counsel
American Savings Bank FSB (1984 – 1989)
Underwriter
Manually underwrote proprietary mortgage and consumer products.
Developed new products and corresponding guidelines.
Created the fraud and compliance departments for the consumer loans division.
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