KRISTEN POLLOCK acciwx@r.postjobfree.com 408-***-**** San

Jose, CA

HUMAN RESOURCES / ADMINISTRATIVE SUPPORT

15+ years of combined experience in management support practices such as human resources, project and

department coordination as well as effective internal and external customer service.

QUALIFICATIONS

• Over 5 years of experience handling HR related duties that include: recruitment and outreach, hiring, right-

to-work document verification, new hire training, performance evaluations, onboarding, employee relations

and separations, benefits, accident documentation, work compensation reporting, and exit interviews.

• Familiarity with Title 88, FMLA, OSHA, and COBRA regulations.

• Strong organization, communication and interpersonal skills with the ability to relate with people from

different cultures and backgrounds.

• Knowledge of business and management principles that involve strategic planning, project coordination

human resource modeling, conflict resolution as well as people and resources allocation.

• Computer proficiency includes: MS Word, Excel, PowerPoint, Outlook, Paychex ADP, and Chronos.

• Accounting knowledge includes Quickbooks, accounts receivable/payable, budgeting, and year-end reports,

accounts reconciliation, and payroll preparation.

• Workforce Planning and development, and customer relationship management.

• Ability to interpret, apply and monitor compliance with company policies and procedures, exercising good

judgment, discretion and confidentiality.

• Creative decision making and problem solving with the ability to prioritize and meet deadlines.

WORK HISTORY

Marketing Research Coordinator – CalAmp, Irvine, CA 2013

Freelance/Contract

• Gathered information, and figures to compile reports, editorial calendars and industry events.

• Updated companies contact list for events and publications.

Office Manager/Administrative Assistant – Carroket, Inc., Santa Clara, CA 2011-2013

• Performed information management, including confidential files, Human Resource (HR) and professional

(licenses and certificates) files to ensure compliance with state and federal policies.

• Answered phones, monitored and managed schedule/Calendar, performed basic accounting tasks,

reconciled bank accounts, and recorded deposits, acquired, distributed and stored supplies.

• Coordinated projects that ranged from game characters, sales objectives and business concepts

implementation.

o Created timelines and action plans to keep projects on target.

o Assessed team’s strengths and weaknesses to achieve best results .

• Worked well in fast paced, time sensitive environments with ability to meet stringent deadlines.

Assistant Store Manager - Aaron Brothers, Cupertino, CA 2011-2012

• Provided guidance and support to management team including new hire enrollment, change reporting

reviewed benefit information with employees and assisted with performance review process.

• Performed basic administrative duties: Answered phones, monitored and managed schedule or calendar,

reviewed and submitted time cards/ payroll, recorded deposits, a cquired, distributed and stored supplies.

• Communicated with upper management and co-workers about sales goals, potential issues, solutions and

opportunities for any given area of responsibility.

• Ensured that areas/ environment were friendly and inviting.

• Utilized knowledge of business and management principles involved in strategic planning, resource

allocation, human resources modeling, leadership techniques, production methods, and coordination of

people and resources.

• Planned for the future with the ability to make changes for unexpected events.

Bookkeeper - JSJ Accounting, Los Gatos, CA 2010-2011

• Organized clients files to make them ready to be inputted into QuickBooks.

• Performed basic accounting tasks, reconciled bank accounts, and recorded deposits.

Assistant Manager - IKEA, East Palo Alto, CA 2003-2010

• Responsible for the recruitment process of new hires, made performance evaluations, onboarding,

employee relations, benefits, employee separation, conducted exit interviews and offered guidance and

training in existent or new processes of the company and the store.

• Assisted employees with HR-related questions and concerns with a calm and professional manor.

• Implemented communication standards with upper management and co-workers about sales goals, potential

issues, solutions and opportunities for any given area of responsibility.

• Exercised good judgment and discretion to resolve issues and problems by interpreting and applying

company polices.

• Schedule 15 staff for different assignments and shifts according to their availability and talent.

• Answered questions in person or through incoming calls and explained policies of our store, resolved

conflicts using problem solving skills, and follow through with the regulations of the company.

• Demonstrated team leadership in the Sales of Textiles Department.

• Provided above and beyond customer satisfaction that resulted in repeated business.

Department Coordinator (2 years)

• Worked towards meeting the sales objectives of the Children's Bedrooms Dept. of IKEA.

• Ensured that areas/ environment were customer friendly for better and safe shopping experience.

• Gathered information from clients to determine their needs and offer the best possible customer service.

• Assessed need of inventory to prevent shortages and planned accordingly. Planned for the future with the

ability to make changes for unexpected events.

EDUCATION

High School Diploma

Los Gatos High School – Los Gatos, CA

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