TERENCE M. SCOTT

**** ****** *** **** #**

Houston, TX 77040

832-***-****(C); 713-***-****(H)

acciw2@r.postjobfree.com

OBJECTIVE: To secure a position using my communication, clerical and

customer service skills in a productive and friendly working environment.

Detail-oriented and able to work under direct or indirect supervision, team

player. Accepts new challenges with a can-do attitude

EXPERIENCE:

Makeup Artist/Beauty Advisor Sephora

04-2013 to Present

* MVP during first week of skincare contest in 2013

* Ensured highest level of customer service resulting in increased

productivity and achieving sales goals

* Executed makeup and skincare merchandising and operational functions to

company standards

* Provided makeup services to clients who inquired about specific looks or

interested in learning about products

Office Manager Coldwell Banker

United, Realtors 11-2009 to Present

* Accounts payable/receivable

* Assist VP in pre-employment administration and process of all new hire

paperwork

* Create and maintain all HR related reports, employee personnel files, and

payroll

* Process all incoming transactions, sales, closings and lease funds

* Supervise the support staff.

* Maintain administrative files for sales associates and staff

Sales Associate Pier 1 Imports

06-2012 to 02-2013

. Sales Associate of The First Quarter 2013

. Top Percentage for Pier 1 Imports credit applications

. Provide superior customer service by creating a shopping environment that

encourages customers to purchase merchandise and services

. Responsible for floor recovery, restocking, inventory, package pick-up,

and other assigned

Accounts Specialist- Lead

ChaseSource/Reliant Energy 03-2007

to 07-2009

* Respond to telephone inquires and complaints using standardize scripts

and procedures at the supervisor level

* Monitored and audited customer service representatives calls to improve

and create a better customer experience

* Provided monthly coaching to customer service representatives on

performance

* Gather information from the caller to properly resolve all situations and

communicates appropriate options for resolution

* General office and administrative duties

*

Customer Care Representative-Lead ACS Inc/Sprint Nextel

10-2005 to 03-2007

Performed coaching, account maintenance, support during escalated calls,

and quality assurance on individual agents performance

* Assist Sprint Business Premier Club members with detail overviews of

award benefits and credits on accounts

* Sales and activation of new phone lines and equipment upgrades for

business accounts

Handled escalated calls regarding billing charges, equipment issues, and

other account information

EDUCATION: James Madison Senior High School, Houston, Texas

08-2000 to 05-2004

Houston Community College-Central

01-2005 to 12-2005

.

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