Human Resources Customer Service

TINA M. HULL

**** ******** *** ********, ** ***** Cell: 330-***-**** E-mail: ****.****.*@*****.***

DIRECTOR OPERATIONS GENERAL MANAGER

HUMAN RESOURES DIRECTOR

Seasoned Management Professional with solid and progressive experience in all facets of Operations and Human Resources

Management.

Success is based upon expertise in Profit & Loss management, extensive knowledge and experience in Revenue Cycle

Management, highly effective leader in staff growth, change management, year-over-year revenue growth, human

resources management, process improvements, fiscal oversight, and internal and external customer relationships.

Career reflects accomplishments in financial, business analysis, revenue generation strategies, cost saving

programs, and brand recognition initiatives.

Highly effective leader with a visionary management style, a record of eliminating business challenges to create

a path to success, and lowering business expenses without negatively impacting corporate growth.

Strategic thinker with a strong background in operations and human resources, and proven experience in

increasing employee relationships and loyalty to new levels, recruiting high-caliber professionals, and lowering

employee hiring expenses.

Innovative, results-oriented leader possessing a strong business acumen and exceptional communication,

negotiation, analytical, decision-making and applied problem solving skills to lead organizations to a stronger

market position and financial maximization.

ADDITIONAL QUALIFICATIONS

Department Management Human Resources Leadership Labor Union Relationships and Negotiations

Revenue Generation Strategies Budget Development and Management Sarbanes Oxley Compliance

Inventory Management Logistics Management Public Relations Strategies Project Management Complex

Contract Negotiations Employee Hiring, Management, and Development Medicare and Medicaid

CAREER HISTORY

AMERICAN MEDICAL RESPONSE – Akron, OH 7/2012 – 11/13

OPERATIONS MANAGER

Staff: 10 Direct Reports and over 150 Indirect Reports

Recruited by CEO to turnaround the operation within AMR’s Summit and Stark Counties.

Improving overall unit utilization and ensuring efficient deployment strategies which improved bottom line

revenue;

Improved overall communications center dispatching accuracy and customer service;

Improved bottom line by analyzing billing data and providing guidance;

Decreased expenses by eliminating waste and establishing cost effective purchasing policies/procedures;

Reviewing reports and analyzing data for trends, increased expenses, and to identify areas of concern;

Hiring, training and development of solid teams to ensure reduction of turnover;

Increased overall P&L bottom line;

Created a culture of accountability;

Improved our overall relationships with customer base as well as creating relationships with new

customers.

TINA M. HULL CELL: 330-***-**** Page 2 of 2

QUEST DIAGNOSTICS – Northeast Ohio 7/2011 – 7/2012

OPERATIONS MANAGER, PATIENT SERVICES

Managed the Northeast Operation overseeing new client start-ups as well as identifying growth opportunities

within the market. Worked closely with Sales to ensure smooth transitions to Quest Diagnostics as well as

creating marketing strategies to help strengthen our position within the market place. In my short tenure I was

able to move an entire Patient Service Center within 20 days without any loss of business.

RURAL /METRO AMBULANCE – Youngstown and Cleveland, OH 7/2001-7/2011

DIVISION GENERAL MANAGER, NORTHERN OHIO OPERATION (2005 to 2011)

Staff: 11 Direct Reports

Improving overall unit utilization and ensuring efficient deployment strategies which improved bottom line

revenue;

Improved overall communications center dispatching accuracy and customer service;

Decreased expenses by eliminating waste and establishing cost effective purchasing policies/procedures;

Reviewing reports and analyzing data for trends, increased expenses, and to identify areas of concern;

Hiring, training and development of solid teams to ensure reduction of turnover;

Increased overall P&L bottom line;

Created a culture of accountability;

Improved our overall relationships with customer base as well as creating relationships with new

customers.

Contract negotiations with new and existing customers.

REGIONAL HUMAN RESOURCES MANAGER, MID-ATLANTIC (2001 to 2005)

Staff: 15 Direct Reports – Human Resources Managers / Generalist

Collaborated with senior executives to provide human resources expertise and improve employee growth and

retention.

Developed the first No Fault Attendance policy used across the region, and ensured policy aligned with state

and federal employment standards.

Slashed Workers’ Compensation expenses by more than $125,000 after developing and deploying a new Health

and Safety Program for the region.

Instituted new human resources policies and procedures and cost saving programs.

Instituted a software based Time and Attendance program that was adapted company wide.

Established Training for Managers providing them with the necessary tools to engage and manage direct reports.

Participated in all union negotiations within the Region consisting of a variety of different Unions

Established full cycle recruitment within the Region.

OTHER EMPLOYMENT

Associated Enterprises: 1995-2001 Human Resources Specialist

Tri-delta Industries: 1989-1995 Human Resources Coordinator

Rockwell International: 1994-1995 Human Resources Clerk

EDUCATION

Bachelor of Science, Business Management Lake Erie College, Painesville, OH

Contact this candidate