Manager Customer Service
Resume:
DANIELLE L. HILLMAN
Pompton Lakes, NJ *****
accivk@r.postjobfree.com
Candidate Strong communication and organizational skills; Excellent time
management skills
Highlights Responsible, self-motivated, dedicated, and determined; Great
people skills
Effective mediator and problem solver with meticulous attention
to detail
Education Bachelor of Science Degree, May 2007
Ramapo College of New Jersey, Mahwah, New Jersey
Major: Business Administration Concentration: Marketing
Honors and
Awards Graduated Magna Cum Laude with a G.P.A of 3.8 of a 4.0 scale;
Academic Dean's List
Earned a G.P.A ranking among the top ten of the graduating
Business students
Inducted into Delta Mu Delta, the National Honor Society in
Business Administration
Computer
Skills Working knowledge of Microsoft Office Suite including Word,
Excel, Access, Outlook, PowerPoint; Lotus Notes; Mac OS X;
Proficient with QuickBooks; Millennium, Spectrum NG
Experience
ETHOS FITNESS AND SPA, MIDLAND PARK, NJ
March 2013- Present ASSISTANT BUSINESS OFFICE
MANAGER
. Ensure the smooth and efficient operational procedures within
all departments enabling the club to provide the highest
level of customer service
. General administrative support such as, billing, system
updates, maintaining client files, billing inquiries.
. Coaching and supervising hourly club employees while helping
the General Manager facilitate all delegated projects and
responsibilities.
MBIF GROUP, MAHWAH, NEW JERSEY
OFFICE MANAGER
January 2011-October 2012
. Manage office for very successful Franchisee/Entrepreneur.
Responsibilities include compiling Financial Reports for
Senior Decision Makers for 13 Dunkin Donuts, 4 Realty
Accounts; 1 Consulting Company, and high volume eBay Store
. Payroll for 180+ employees; Enforce policies with Store
Managers
. Work directly under Owner/President; Attend meetings; Handle
Legal Matters, Update and archive Employee Files
. Work closely with Director of Operations on cash flow
management; Transfer of funds; Responsible for all deposits
. Develop and Design In-Store Marketing campaigns to increase
sales and customer traffic for Dunkin Donut Stores;
Collaborate with Design Team on all Posters and Marketing
Materials
THE HERTZ CORPORATION, PARK RIDGE, NEW JERSEY
TAX COORDINATOR
June
2009- July 2010
. Provided Vice President and two Senior Directors with
executive administrative support; Managed calendar,
Implemented new filing system, Arranged travel and agendas,
Coordinated meetings
. Processed and managed transfers of payroll information to the
Oklahoma City facility with detailed recordkeeping
. Managed record retention of departmental files for on-site
inventory and remote archiving
. Prepared confidential documents, general correspondence,
quarterly estimates
. Completed and submitted Annual Reports to Secretary of
State's Office
. Appointed Project Lead on conversion from paper Annual
Reports to electronic Annual Report Filings; Worked closely
with CT Corporation to make the transition as accurate and
user friendly as possible
LIFESTYLE BUILDERS, OAKLAND, NEW JERSEY
October 2008 - June 2009
OFFICE MANAGER
. Generated project proposals and estimates; Established Budget
Requirements
. Responsible for maintaining all phases of general ledger
including journal entries, account reconciliations
. File quarterly reports, fixed assets, month-end closings and
financial statements
STRYKER ORTHOPAEDICS, MAHWAH, NJ
REGULATORY AFFAIRS ASSOCIATE
October 2007- October 2008
. Drafted submissions to the FDA to obtain clearance on
orthopedic implants; interface with FDA reviewers
. Reviewed and approved label changes, marketing literature,
surgical techniques, IFU changes, Engineering Change Notices,
and Operations Change Notices
. Played a critical role in project management teams actively
engaged in all phases of product development from design
stage to product launch
. 2 Premarket Notifications 510(k)-Approved by FDA
. Variax Distal Radius Torx Screws- K080667-Intended for use in
internal fixation of small bone fractures; specifically
distal radius
. T2 Femoral Nail -K081152-Intended for long bone fracture
fixation; specifically femoral fraction fixation
. Organized and led team meetings with various departments to
accomplish the goals of the project
MERCER DELTA CONSULTING, LLC, New York, NY
Market Development Team / Internship
Summer of 2006
. Managed and oversaw a research project developed to aid
Consultants in developing proposals to potential clients
. Conducted extensive research, analyzed findings, and compiled
critical information to an internal database on the company's
intranet page to increase the consultants' productivity
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