Customer Service Manager
Resume:
Angela J. Firnstahl
Wausau, WI 54403
Career Target
To obtain a challenging and interesting position which utilizes my
professional administrative and organizational abilities.
Summary of Qualifications
Thirteen years administrative/office /customer service experience. Four years
healthcare claims processor. Two years Assistant manager/activities assistant
for the elderly. Able to operate all business machines. Excellent attention to
detail. Computer literate in various programs including but not limited to:
Microsoft Windows, Microsoft Office programs, Microsoft Word, Excel, Access,
Outlook, Timberline, On Contact, Unix system computer, various database
programs.
Experience
January 2008 - December 2013
West Business Solutions
Westwood Center
Sales Support Specialist Healthcare
Wausau, WI 920-***-****
Administrative support for healthcare managers. Run many program reports for
tracking success of calls, call volumes, and information collected. Run all
reports for the DAR. Created form for market intelligence data collected with
clear answer counts and percentages that are recalculated monthly. Assist
associates with responsibilities of their positions as well as assisting with
questions. Assure associates understand and follow policies, give them
reminders and / or discuss with their managers if continued infractions occur.
Maintain associates monthly billing payroll. Maintain many spreadsheets to
be able to provide managers with any information in a moments notice. Promptly
and efficiently perform all my positions functions with a high sense of
perfection.
December 2003 - November 2007
WPS Insurance Co.
Westwood Center
Medical Claims Processor
Wausau, WI 715-***-****
Entered claims into computer based system. Processed electronic claims, as
well as calculated proper payments. Corrected any edits and incorrect
information. Maintained a very high accuracy percentage for quality and
quantity of work.
July 2002 - December 2003
ABR Employment Service
1521 Metro Dr. Ste 204
Administrative Professional
Schofield, WI 715-***-****
Administrative temporary assignments utilizing my professional experience as
well as my organizational and computer skills.
October 1999 - May 2002
Hoffman Corporation Inc.
N434 Greenville Center
Project Coordinator Assistant / Corporate Services Assistant
Appleton, WI 920-***-****
Administrative assistant to as may as seven project coordinators
simultaneously. Performed database maintenance, mailroom duties as well as
general office support. Accomplished multi-tasking with a high sense of
urgency and attention to quality.
August 1996 to January 1998
Villa Saint Theresa
1255 W. 18th Avenue
Assistant Manager / Activities Assistant
Oshkosh, WI 920-***-****
Clerical support for facility performed bookkeeping functions and financial
data entry. Secretarial functions for the manager. Retained knowledge of
apartment rental, availability and fair housing requirements. Assisted with
elderly activities, installed lifeline units, responded to emergency
situations. Maintained friendly relationships with residents and their family
members.
Education
U. W. River Falls attended two years. Major: Sociology, Psychology
Minor: Business, Art
References
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