Curriculum Vitae

Date of Birth: **Th February *983

Jennifer Carline

** ******* **** ******: 075********

Baguley E-mail: acciuh@r.postjobfree.com

Manchester

M23 1AJ

Career Objective

A confident, dynamic team player is seeking an opportunity to support the growth of

an organisation that encourages advancement and rewards achievement in customer

services with the opportunity to utilise my administration experience.

Strengths

• Possess strong interpersonal skills and able to communicate with individuals

on all levels as demonstrated through my ability to satisfy the demands of

customer.

• Organised, willingness to listen to new ideas and go the extra mile to improve

performance.

• Achieved a reputation as a resourceful person with impressive problem-

solving skills.

• Able to prioritise a broad range of responsibilities efficiently and effectively.

Professional Experience

BUPA, Salford Quays July 2005 to present

Member Service Advisor

My responsibilities involved working as part of a team of in customer services. I

represent the first point of contact for members. Through upholding the importance of

“customer care” my roles includes analysing and pre –authorising claims, supporting

other areas of the business and working with different departments to ensure claims

run smoothly from conception to completion.

• Helping to answer telephone enquiries on a daily basis.

• Proving a professional telephone service offering sensitive and cost effective

solutions to Bupa members.

• Displaying initiative when negotiating solutions for irate customers whilst

remaining calm and patient.

• Trained to empathise with customers on personal issues.

• Working on a mailbox which 5,000 member have access to.

MULTIMASTER LTD, Sharston Sept 2003 – July 2005

Customer service advisor

Duties Included interfacing with customer’s and manufactures across Europe,

handling complaints, helping to implement an online tracking system designed to

record the development of a customer’s warranty and trouble-shooting, I also

underwent training to understand the cleaning products available and would advocate

these customers.

• Honoured with prestigious employee of the quarter award for outstanding

services.

• Established a good rapport with colleagues who sought my experiences in

resolving problems.

• Participated in training 5 new employees

• Created daily and weekly invoices to technicians using sage.

MANCHESTER AIRPORT, Manchester June 2002 – Sept 2003

Aviation Security Officer

Duties included assessing the conduct for a large number of people, carrying out

baggage inspections and overseeing security checks using an x-ray detector on

passengers.

THE ACCIDENT GROUP, Manchester June 2001- June 2002

Office Junior

Day-to-day admin duties data entry, answering the phones, filing, sorted the post,

faxing and photocopying documents.

EDUCATION

1994-2001 NEW WELLINGTON SCHOOL, Timperley

A Levels: English Literature E, Sociology E

GCSE’S: Information Technology A, English B, English Literature B,

Maths C, Sciences C/C, Sociology C, Textiles C, General

Studies C, French D

TRAINING

August 05 making the difference – company ethos and values (BUPA)

July 05 Empathy Training (BUPA)

July 04 Theoretical and practical use of fire extinguishers. (FPC)

Jun-July 02 Training and development consulting (AVSEC)

April 02 Word 2000 training

OTHER SKILLS

• Car Owner with a full, clean UK driving licence.

• Qualified 1st aid certificate

• Knowledge of MS, Word, Excel and outlook applications

• Sage

INTERESTS

I enjoy going to the cinema and Theatre. I also enjoy reading, taking my children to

parks and play areas.

REFERENCES

Andrea Wyllie, Service Team Manager

Bupa

Anchorage Quay

Salford

M50 3XL

Tel: 750 7741or 075********

E-mail: acciuh@r.postjobfree.com

Amanda Robinson, Service Team Manager

Bupa

Anchorage Quay

Salford

M50 3XL

Tel: 750 7583

E-mail: acciuh@r.postjobfree.com

Contact this candidate