Customer Service ///Business Development

FRANCISCO CORTÉS VAQUERO

Madrid (Spain) Mobile:003*-*********, *********@*****.**

PERSONAL PROFILE

Although I am a psychologist,I have been working all my entire professional

career in the IT Business Development Management Accounting and Customer

Service areas.

I have been in charge of managing several big clients accounts (Santander,

BBVA, Mapfre, El Corte Ingl s..etc) generating a revenue of over half

million Euros.

I also have experience of different marketing techniques and strategies

that have helped to attract clients from different organizations. Carrying

Out marketing Campaigns of cold calling, e-mailing and company

presentations.

I am very excited and motivated to start this project. I consider myself a

cheerful, sociable and responsible person. Willing to work hard in order to

achieve success.

PROFESSIONAL EXPERIENCE

Spanish Technical Customer Service Apple Athens (Greece) November 2012-

September 2013

Providing excellent customer service, handle customer quarries by phone,

email or chat.

Logs calls from customers into the customer relationship database and

follow escalation procedures to resolve problems

Identifying and analyzing the problems, troubleshooting the best solution

of customer quarries.

Business Development Manager SMS (Buenos Aires, Argentina)

January 2009-October 2012

On a daily basis I had to carry out the Commercial and Business

Development Plan which involved cold calling in order to generate leads,

appointments or key information from the target companies.

E-mailing the company information regarding to their requirements.

Carrying out presentations to managers and directors. Following up these

projects, proposals and closing deals.

Coordination and control of manpower projects, development of banking

applications (Java,.Net) through our software department managing over 40

people. (Proposals, rate negotiation,following up the project...etc

Maintaining a calendar of events for effective long term planning &

management.

Recruitment Consultant IECISA (Madrid, Spain) January 2004-September 2008

Drive the hiring process for all open positions, including scoping roles,

writing job descriptions, developing assessment tools, and building and

supporting hiring teams for each search.

Manage the logistics and process for multiple searches at a time including

launching searches, tracking and reporting candidate status, communicating

with candidates, and coordinating staff involvement in the interview

process.

Work closely with the leaders across the organization to clarify nets and

develop roles, and to strengthen and integrate effective recruitment

practices throughout the regular course of business.

Research, identify, and cultivate broad and targeted talent pipelines;

strategize and develop evolving outreach plans to ensure high quality of

applicants including utilizing social media, developing strategic

partnerships, attending events and conducting informational interviews.

Conduct interviews (in person and over the phone) to inform candidates of

engagement opportunities and to promote the company, document feedback,

provide recommendations, and follow-up with next steps.

EDUCATION

Degree in Psychology - Universidad Complutense de Madrid (1996-2001)

Executive MBA Madrid (2002-2003)

Gesti n del servicio IT. Global Knowledge Madrid (2005-2006)

LANGUAGES

English: High level written and spoken

Portuguese: Basic level

Spanish: Mother tongue

Catalan: Mother tongue

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