Customer Service Sales

QASIM KHAN

** **** ******, *********, ******

Contact No: 077********

Email: ***********@*******.***

PERSONAL PROFILE

An enthusiastic individual with an honest and friendly approach, who has a versatile skill set, with over

six years of experience in customer service and management. Known for working within a team whilst

delivering outstanding results, as well as executing all tasks with quality and precision. A highly

experienced professional currently seeking an opportunity to work in a customer focused role and in

return will not only perform the role competently, but also scintillate outstanding results with quality

and at the same time look to excel within the company thus, will be a valuable asset to the business.

KEY COMPETENCIES AND SKILLS

• A professional with strong self motivation skills that strives to be better each day with the ability to

motivate and inspire my team members whilst steering them towards achieving common and

individual goals.

• Supporting staff members in resolving any issues that arise within the team and ensuring that all

tasks are undertaken responsibly to excel set targets.

• Strong communication skills as proven in my experience able to get my point across in a friendly

professional manner whilst always listening attentively to my customer needs, also keeping

excellent relationships with all my customers from a diverse background.

• Has excellent time management and planning skills and the ability to work independently, allowing

one to look ahead and handle a heavy workload without losing control or time.

• Capable of delivering work time after time to a high standard within tight deadlines, with minimal

supervision

• A energetic professional with determination to get things done, make things happen and

constantly looking for better ways of doing things

• Excellent I.T skills word-processing, using databases, spreadsheets, the internet and email.

WORK EXPERIENCE

Total Security SERVICES – security Guard Boots (Oct 2013 – Present)

• Went on a three day training course for job role achieving highest marks in class

• Highly vigilant and observant individual who’s helped shrink store loss massively in such a

short time

• A very active and alert individual checking entrances and exits, also carrying out seal checks

on all fire exits keeping premises safe and secure.

• Excellent character reader who’s been able to help and prevent situations in store happening

Welcome Flooring Ltd – Manager (Jul 2009 to Mar 2013)

• Managed a team of staff, motivating them daily to reach their personal goals in order to achieve

the company’s targets.

• Ordering goods daily with suppliers and negotiating best prices from them, also checking order

dispatch dates regularly.

• Taking responsibilities daily for dealing in large amounts of cash & card payments securely, stock

taking on a frequent basis and responsible for opening and closing store.

• Presenting a professional and friendly first impression to our clients

• Up selling to customers and meeting all their needs

• Love selling and giving expertise advise to customers and wheeling and dealing to make sure we

meet all targets whilst making healthy profits for company

• Able to work under pressure and rise to deliver my best results

•

Andrea Carpets – Assistant Manager (Dec 2007 to Jul 2009)

• Working as part of a successful team to achieve targets and meeting deadlines daily

• Responsibilities were to serve customers and taking large amounts of cash and card payments

• Communicate effectively and handle customer complaints and various other enquiries in a busy

store.

• Regularly making outbound calls to any measure ups that have been done by the team and to

convert into sales for company

• Taking customer orders face to face or by phone also, checking the progress of orders,

• To answer the telephone in a manner that is courteous and professional at all times, transferring

callers or taking messages as appropriate.

Floors-2-Go – Sales Assistant (Mar 2005 to Dec 2007)

• Communicating professionally with customers face to face and over the phone

• Working in a sales targeted environment

• Handling inbound calls and making outbound calls, chasing customers’ quotes and converting

leads into successful sales.

• Working together within the team and providing help where needed and assisted with a smooth

running of the business on a daily basis.

• Won a competition as a team for selling the most amount of a new company product, whilst being

up against 120 stores nationwide and were rewarded with a trip to Germany.

REFERENCES

EDUCATION & QUALIFICATION

Crown Hills Community College (1999 to 2004)

5 GCSE which include Mathematics, English and Science

Leicester College 2005/2006

Engineering btec level 2

Fire and safety course

Available on request

Contact this candidate