QASIM KHAN
** **** ******, *********, ******
Contact No: 077********
Email: ***********@*******.***
PERSONAL PROFILE
An enthusiastic individual with an honest and friendly approach, who has a versatile skill set, with over
six years of experience in customer service and management. Known for working within a team whilst
delivering outstanding results, as well as executing all tasks with quality and precision. A highly
experienced professional currently seeking an opportunity to work in a customer focused role and in
return will not only perform the role competently, but also scintillate outstanding results with quality
and at the same time look to excel within the company thus, will be a valuable asset to the business.
KEY COMPETENCIES AND SKILLS
• A professional with strong self motivation skills that strives to be better each day with the ability to
motivate and inspire my team members whilst steering them towards achieving common and
individual goals.
• Supporting staff members in resolving any issues that arise within the team and ensuring that all
tasks are undertaken responsibly to excel set targets.
• Strong communication skills as proven in my experience able to get my point across in a friendly
professional manner whilst always listening attentively to my customer needs, also keeping
excellent relationships with all my customers from a diverse background.
• Has excellent time management and planning skills and the ability to work independently, allowing
one to look ahead and handle a heavy workload without losing control or time.
• Capable of delivering work time after time to a high standard within tight deadlines, with minimal
supervision
• A energetic professional with determination to get things done, make things happen and
constantly looking for better ways of doing things
• Excellent I.T skills word-processing, using databases, spreadsheets, the internet and email.
WORK EXPERIENCE
Total Security SERVICES – security Guard Boots (Oct 2013 – Present)
• Went on a three day training course for job role achieving highest marks in class
• Highly vigilant and observant individual who’s helped shrink store loss massively in such a
short time
• A very active and alert individual checking entrances and exits, also carrying out seal checks
on all fire exits keeping premises safe and secure.
• Excellent character reader who’s been able to help and prevent situations in store happening
Welcome Flooring Ltd – Manager (Jul 2009 to Mar 2013)
• Managed a team of staff, motivating them daily to reach their personal goals in order to achieve
the company’s targets.
• Ordering goods daily with suppliers and negotiating best prices from them, also checking order
dispatch dates regularly.
• Taking responsibilities daily for dealing in large amounts of cash & card payments securely, stock
taking on a frequent basis and responsible for opening and closing store.
• Presenting a professional and friendly first impression to our clients
• Up selling to customers and meeting all their needs
• Love selling and giving expertise advise to customers and wheeling and dealing to make sure we
meet all targets whilst making healthy profits for company
• Able to work under pressure and rise to deliver my best results
•
Andrea Carpets – Assistant Manager (Dec 2007 to Jul 2009)
• Working as part of a successful team to achieve targets and meeting deadlines daily
• Responsibilities were to serve customers and taking large amounts of cash and card payments
• Communicate effectively and handle customer complaints and various other enquiries in a busy
store.
• Regularly making outbound calls to any measure ups that have been done by the team and to
convert into sales for company
• Taking customer orders face to face or by phone also, checking the progress of orders,
• To answer the telephone in a manner that is courteous and professional at all times, transferring
callers or taking messages as appropriate.
Floors-2-Go – Sales Assistant (Mar 2005 to Dec 2007)
• Communicating professionally with customers face to face and over the phone
• Working in a sales targeted environment
• Handling inbound calls and making outbound calls, chasing customers’ quotes and converting
leads into successful sales.
• Working together within the team and providing help where needed and assisted with a smooth
running of the business on a daily basis.
• Won a competition as a team for selling the most amount of a new company product, whilst being
up against 120 stores nationwide and were rewarded with a trip to Germany.
REFERENCES
EDUCATION & QUALIFICATION
Crown Hills Community College (1999 to 2004)
5 GCSE which include Mathematics, English and Science
Leicester College 2005/2006
Engineering btec level 2
Fire and safety course
Available on request