Customer Service Manager
Resume:
Ian Robertson
Blue Grass, VA
e-mail: **************@*****.***
SUMMARY:
Highly skilled military veteran with extensive experience in logistics
planning, management and leadership. Regularly sought out by peers as
subject matter expert on matters of supply chain management, contract
compliance and US Customs procedures as a Senior Customs Border Clearance
Agent. Skilled leader with demonstrated knowledge of budget management and
cost projection. Proven ability to work well in teams with a variety of
individuals and cultures as well as manage multiple projects independently
within restricted time frames.
PROFESSIONAL EXPERIENCE:
(2010-Present) Contract Compliance and Cargo Movement Supervisor, US Navy,
Sicily
* Effectively evaluated more than 150 passenger flights ensuring quality
care was given to over 30,000 passengers for a contract valued at $747
million.
* Trained and supervised 18 personnel in the successful processing and
shipment of over 1 million pounds of Classified and Unclassified cargo
and mail, resulting in 100% accountability and zero delayed shipments.
* Expertly inspected and cleared more than 100,000 pounds of military
cargo and vehicles, ensuring all USDA and US Customs and Border
Protection regulations were adhered to.
* Corrected all infrastructure discrepancies on a 75,000 square foot
warehouse as well as a military air passenger terminal, leading to
zero discrepancies and a grade of Outstanding on the company's annual
US Customs site inspection.
* Directly managed a $90,000 budget as sole procurer for the department.
Effective budgeting enabled the office to receive a long overdue
remodeling while fully supporting and supplying over 100 Italian
contract workers.
* Trained 12 personnel in local energy conservation procedures ensuring
lower overall energy costs for the company with savings estimated at
about $5000.00 annually.
* Proficiently trained and qualified 16 coworkers in proper US Customs
clearance procedures allowing more than 10,000 pounds of cargo to be
safely shipped to the continental United States.
(2007-2010) Inventory and Support Equipment Program Manager, US Navy, San
Diego, CA
* Meticulously maintained precise accountability of 2,800 pieces of
special maintenance and test equipment, valued at over $13 million,
which resulted in earning the highest grade possible during the
company's largest annual inspection.
* Successfully procured and disseminated to the proper department more
than 10,000 items and pieces of equipment worth $18.6 million,
ensuring the company was fully capable to accomplish all missions it
was assigned.
* Performed 7 aircraft transfer inspections while maintaining
accountability of all equipment assigned to each aircraft.
* Efficiently streamlined the processes and procedures for the entire
office, ensuring smooth operation during budget cuts and severely
understaffed time periods.
* Meticulously managed an inventory of 600 calibrated items and
completed weekly calibration inventories which resulted in all
equipment being properly calibrated on time.
* Consistently recorded and balanced all logistics funds resulting in a
savings of at least $1000 a month gained by challenging erroneous
charges and price increases.
* Conducted monthly meetings on projected spending allowing the company
to be appropriately prepared for future purchases
(2004-2007) Inventory Manager and Customer Service Specialist, US Navy,
Lemoore, CA
* Directly supported logistics department in the issue of over 8,500
high priority repair parts valued at over $52 million, ensuring the
complete operational capability of 17 other companies.
* Trained 10 new personnel, helping to properly distribute company
workload and guarantee that all new employees were 100% capable of
carrying out any assigned duties and projects as needed.
* Coordinated with team of 6 staff members to carry out a Lean
efficiency event, helping to more effectively run the department and
its processes.
* Managed an inventory of 322 pieces of aircraft equipment awaiting
repair while tracking and expediting all requisite ordered repair
parts which allowed six other companies to complete their workload
with minimal downtime.
EDUCATION, TRAINING & CERTIFICATIONS:
* US Navy Logistics Specialist School
* Active Secret security clearance
* Experienced forklift driver
* US Navy Hazmat Transportation certified
* Proficient at using Microsoft Office programs
* Senior US Customs and Border Clearance Agent
* US TRANSCOM certified Quality Assurance Evaluator
* US Navy Support Equipment Asset Manager
* Adult CPR and AED qualified
* US Navy Survival, Evasion, Rescue and Escape training
* International Airlift Services Certification
AWARDS & HONORS:
* Navy & Marine Corps Achievement Medal
* Navy Unit Commendation Medal
* Navy Good Conduct Medal
* Iraq Campaign Medal
* Operation Unified Protector NATO Medal
* US Navy Air Ambulance Detachment letter of recognition
* US Navy Strike Fighter Wing Pacific letter of recognition
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