Customer Service Representative

Location:

Posted:

February 05, 2014

SAM DALLAS

Cell: 203-***-**** Email: ***********@*****.***

Objective To obtain a challenging position in Customer Service

environment where my leadership and organizational skills can help

make a positive difference

Experience

Global Coastal Services (GCS Long Island City NY April 1, 2013 -December

9, 2013

Customer Service Representative

Receive calls from authorized GCS customers to assist with:

. Processing reservation requests for customer trips

. Travel itinerary changes

. Travel cancellation requests

. Alternate travel authorizations

. Respond to an average of over 500 requests in any given week and

consistently meet performance benchmarks in all areas (accuracy,

volume, speed)

Commendations from customers on communication skills, patience, and

professionalism

ParaTransit, Long Island City NY January 9, 2012 -

March 31, 2013

Reservationist Agent

. Book and Schedule round trip transportation for customers

. Provide customers other ways of traveling

. Assist customers with their travel arrangements

Dooney & Bourke, Norwalk, CT February, 1995 - June,

2011

Customer Service Representative/Researcher/Data Entry Clerk

. Processed all check and credit card orders

. Responsible of handling customer complaints

. Handled and processed over 1,000 product parts request for

customers

. Ordered all parts from several Distributors

. Responsible of making sure all customer repairs were completed

and shipped out in a timely manner