Customer Service Quality Control
Resume:
WYLITTA KEEL
**** ** **** *****, ************, VA 23838
804-***-**** acciq8@r.postjobfree.com
Accomplished, detailed-oriented and analytical Operations professional interested in working as a Manager or Analyst.
QUALIFICATIONS
* Outstanding track record of progressively responsible leadership positions as a highly energetic and self-motivated Senior Expeditor for inbound logistics of a major electronics retail distributor.
* Strong leadership abilities as demonstrated by ensuring that all local Circuit City expeditors and new associates are properly trained.
* Articulate in comunicating and executing vital operation tasks to exceed business goals, increase productivity and enhance merchandise visibility.
* Proven ability to intensify achievements and accuracy towards overall company objectives.
* Proficient in Microsoft Office (Access/Excel/PowerPoint), Lotus Notes, AS400 and Podeal.
* Excellent organizational, multitasking, customer service and communication skills.
SELECTED ACCOMPLISHMENTS
* Maintained year-after-year success ratio for expedited products.
* Received numerous awards in 2006: “Associate of Distinction” and 3 “Exceeding Expectations”.
* Helped reduce transportation costs by consolidating product transfers between warehouses.
* Increased operation service levels towards merchandising groups by expediting merchandise flow to warehouses and stores.
* Reduced variability between advertised products by avoiding an out-of-stock condition.
* Aided in implementing an Internet-based scheduling system that increased product in-house visibility for corporate merchandise analysts and buyers.
* Ensured 100% success on “Black Friday”.
* Assisted in redesigning the Expeditor database.
PROFESSIONAL EXPERIENCE
BROWN GREER, Glen Allen VA
Claims Reviewer 2011- 2013
* Review claims submissions and apply completeness criteria to determine completeness of
required documentation.
* Review financial and/or medical records and apply complex methodology in order to
value claims.
* Review claims in order to provide information to the client and other counsel outside the
Firm..
* Perform regular quality control of client databases through secondary review of claims
information.
* May include preparation of correspondence to communicate benefit determinations.
* Data enter claims information in order to generate correspondence and reports related to
status of claims submissions.
ACCOUNTS TEMPS, Richmond VA
Data Analyst / Performance Food Group (2010 – 2011)
* Adhoc projects
* Research and analyze data in catalog.
* Process change request
* Link parent/child items
* Create spreadsheets
* Input catalog descriptions changes
CIRCUIT CITY STORES, INC., Richmond, VA
Inventory/ Builder Specialist – firedog (2007– 2009)
* Sourcing and delivery of all New market phones, computers, office equipment and furniture
* Maintain Order and Expenditures Tracking
* Source, process and track all tools, Uniforms, Consumables and Equipment for each Broadband
* Timely and accurate Order Processing, Tracking and Reporting
* Updating Call Center Agents with any new procedural changes
* Monitor payments received from Builders
* Develop and implement new procedures that will help increase profitability (creating instructional manuals)
Senior Expeditor – Inbound Logistics (2005 – 2007)
* Perform all training for local expeditors and new associates. Ensure that all work is completed in a timely manner.
* Schedule monthly meetings to discuss future advertisements and respond to employee issues.
* In charge of guaranteeing backup expeditors for emergency situations.
* Monitor and report carrier scheduling request protocols.
* Evaluate logistical issues and report non-compliances to management.
* Setup, facilitate and document bi-weekly Inventory Analyst meetings.
Logistics Expeditor – Inbound Logistics (2003 – 2005)
* Monitored operation service levels of merchandising groups.
* Evaluated transportation costs incurred between warehouse locations.
* Ensured that prompt and accurate product deliveries were made to appropriate locations.
CIRCUIT CITY STORES, INC.
Centralized Scheduler – Inbound Logistics (2001 – 2003)
* Coordinated receiving schedule with warehouse activities to ensure consistent workflow.
* Accountable for negotiating carrier delivery needs with warehouse receiving schedules.
Inventory Assistant – Merchandising (1999 – 2001)
* Ordered product processing including placing and changing purchase orders in Podeal.
* Worked with expeditors on products that would appear in future advertisements.
* Met with Control Buyers monthly to ensure efficient and on-time deliveries.
* Trained task force personnel.
CAPITAL ONE BANKING CENTER, Glen Allen, VA 1995 – 1999
Financial Assistant
* Reconciled and settled all customers’ financial accounts.
* Investigated, analyzed and identified information that was subject to keying errors.
ADDITIONAL EXPERIENCE
JUDITH FOX/SIGNET BANK, Richmond, VA
Data Entry Operator, 1994 – 1995
CRESTAR BANK, Richmond, VA
Proof Operator II, 1993 – 1994
UNITED JERSEY BANK (SUMMIT BANK), Ridgefield Park, NJ
Financial Coordinator, 1991 - 1993
EDUCATION
BRYANT & STRATTON UNIVERSITY, VA
Associate Degree in Business Administration
Additional Training: Certificate, Career Managing & Certificate, Presentation Skills Workshop
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