Customer Service Sales

KRINA LALGI

*** ****** ****, *********,

LE* *PG

077********

**********@*******.**.**

PERSONAL PROFILE

I am a self motivated, hard working individual who has a flexible approach to work as well as excellent

communication skills. I can work in a team as well as using my own initiative. I have determination

and drive to succeed and have the ability to work towards tight deadlines. As well as this I am also

highly capable of adapting to most work situation. I have also successfully completed the Retail Works

Pre – employment retail skills standard and Btec National Certificate in Retail Knowledge .

WORK EXPERIENCE

2013 River Island – Sales assistant

• Stocking shelves with merchandise.

• Giving advice and guidance on product selection to customers.

• Attaching price tags to merchandise on the shop floor.

• Responsible for security within the store and being on the lookout for shop lifters and

fraudulent credit cards etc.

• Receiving and storing the delivery of large amounts of stock.

• Greeting customers who enter the shop.

2011 Pound land Sales Assistant - Present

• Serve customers face to face

• Serve customers at the till

• Deal with customer queries/ complaints

• help customer look for products/ services

• stack shelves

2011 B& M Home store Sales Assistant

• served customers

• Helped customers find the good’s they wanted

• Gave information on products and prices

• Stack shelves neatly

• made sure goods were displayed appropriately

• Did facing up/ rumbling

2007 Alliance & Leicester Heritage House

Clerical Assistant

• Received/sorted/distributed post

• Filed/faxed/photocopied documents

• Responsible for setting up meeting rooms, organising refreshments and events

• Answered the telephone in a professional manner

• Inputting data on the computer / dealing with confidential documents

• Attended client meetings

• Ordered and maintained stationery & equipment supplies for the staffs.

• Used shorthand to produce letters, and documents

2006 Mrs Bridges Tearooms Ltd

Waitress

• Provided excellent customer service

• Took orders and served customers

• Processed cash/ debit card transactions on an electronic till

• Cleaned tables and generally kept the Tearoom clean and tidy

• Adhered to health and safety regulations

• Prepared tea/coffee for customers

• Worked in a team as well using own initiative

• Followed instructions given by the supervisor

• Worked under pressure to meet customer orders

EDUCATION

2007 – 2010 Gateway Sixth Form College, Leicester

Achieved the following qualifications

BTEC National in Business Pass

Key Skills in ICT Level 1 & 2 Pass

English C

Maths C

2002 – 2006 Rushey Mead Secondary School, Leicester

Achieved the following GCSE’s:

English, Religious Studies, Maths, Gujarati,

SKILLS AND QUALITIES

• Good communication and interpersonal skills

• Good IT/computer skills - knowledge of Microsoft word, Excel. PowerPoint, Publisher.

• Keen on learning new skills

• Friendly and reliable,

• Ability to adapt to new working environments

• Excellent time management skills

• Punctual

• Experience in Administration

• Well organised – Ability to File/Fax/Photocopy

• Fully flexible

• Ability to work as part of a team as well as individually

• Retail experience

HOBBIES AND INTERESTS

I enjoy going shopping with friends and family. I play basketball with my friends as these challenges

me in a team situation. I also love listening to my favourite music, and reading magazines. I enjoy

spending time with my friends and family.

REFERENCES

Available on request.

Contact this candidate