Manager Customer Service

Bridget Barbosa

**** ******* ***

Bridgeport CT, 06606

Contact: 203-***-****

Email: accig4@r.postjobfree.com

Objective:

Seeking a career with a skincare and or color brand to work directly for

the corporate brand, looking for opportunity in executive and education

positions while acting as a servant leader and supporting a team to drive

business and have increases while containing a service driven environment

and coaching a team to become future leaders.

Qualifications:

Work with buyers and or vendors in all aspects of retail, Inventory and or

stock. Understanding the fundamentals of inventory and the execution

process. Host events during all seasons and trends to create new excitement

and run increases. Skilled in micro soft outlook and emailing, Customer

service, Marketing decisions in all aspects of the company. Always

upholding a companies professional image while maintaining their values,

managing a team of 52 employees while acting as a servant leader and

creating a bench for future leaders. Great communication skills, handling

all business concerns and customer service, have increases and drive

volume, maintain a relationship with support team and create never ending

relationships with clients and the company. Managing a department with an

annual volume of 8 million and holding events that range with goals from

70k to 220k. Strong merchandising skills and sense of urgency for a clean

safe environment. Formulate goals and sales plans for total department and

individual counters and sales associates, while tracking results for

success. Maintaining a schedule to meet the needs of business, over see

all scheduling and ensure selling costs are met. Continuously maintaining a

professional image while being the beauty authority.

Accomplishments:

As assistant manager I helped drive business during two major events and

had the outcome of DD increases. Achieved pacesetter which is a ptr rating

when you achieve % over sales plan. Continued to maintain a ptr 4 which is

the highest rating received during the duration of a pay period and 4 being

the highest. Completion of Mdp manager development program and received

certification. During my 3 years at Nordstrom I received 3 promotions.

Education:

Fairfield High School- Diploma, graduated with tow years of honor roll,

majored in english poetry and art.

John Casa Blanca - Modeling and Career Center, studied makeup for the

applied arts. (Certified in Makeup Artistry)

Experience:

Nordstrom Department Manager for Cosmetics and Fine Fragrance, location

Westfarms CT (Current) 8 months in role

Nordstrom Assistant Manager for Cosmetics and Fine Fragrance, location

Westfarms CT (9 months in role)

Nordstrom Beauty Stylist

Chanel Business Manager - Nordstrom started in June 08

Douglas Cosmetics, Greenwich CT- Sales, Key holder, Visual, 06- Jan 08

Lord and Taylor, Trumbull CT, Counter Manager for Estee Lauder 04-05

Sephora Color Lead, Greenwich CT - 2002-2004 Experience in opening store

Saks Fifth Ave, Stamford CT- Kiehl's and Estee Lauder Counter Manager 2000-

2002

Sazardon Salon- Stylist Assistant/ Reception 2000-2001 PT

References:

Andrea Cortez 617-***-****: Manager for Clarins group Bloomingdales NYC

3+years

Marisellie Serrano 860-***-**** Account Executive for Perricone M.D 3+

years

Zenaida Alicea 203-***-**** Business Manager Dior 5+ years

Alisha Pavacich 203-***-**** Chanel Beaute Coordinator NE, 3+ years

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