Human Resources Customer Service

Phil Hunter

**** ****** *****, *** *****, NV ****7

P: 619-***-**** E: phil.hunter@consultant .com

Human Resources Generalist

HRIS Administration Human Resources Management Recruitment & Retention

Quality & Regulatory Compliance Employee Advocacy & Relations Benefits Administration

Instructional Design Training & Development Curriculum Development

Project Management Continuing Education Performance Management

EXPERIENCE

Aug 2012 – Present

Target Corporation, San Francisco, CA

Human Resources Team Leader

Manage the day-to-day delivery, administration, and interpretation of HR functions, learning &

development initiatives, and employee benefits programs to support a culture of engagement and

accountability

Design and develop continuous education for team members including corporate learning programs and

individualized learning plans to improve knowledge, competence and performance and enable the

optimum provision of employee development

Serve as a key liaison between retail stores and corporate headquarters for team members by partnering

with district and regional HR Business Partners to ensu re and assure best practices

Apr 2008 – Jun 2011

Quintiles Transnational Corp., San Diego, CA

Global Learning & Development Training Specialist

Designed and developed blended learning solutions, clinical curriculum, and associated training

materials to assure adherence to Good Clinical Practices (GCPs), SOPs, and study protocols

Managed the process of academic approvals, accreditation, and assessment for Continuing Medical

Education (CME) and Continuing Education Unit (CEU) programs, policies and procedures

Managed HR and Learning & Development’s LMS and Training P lans to facilitate the efficient

operation of clinical development for the Americas, Europe, Africa & Middle East, and Asia/Pacific

January 2006 – January 2008

Petco Animal Supply, San Diego, CA

HR Performance & Learning Specialist

Managed the assessment, design, development and implementation of client based end to end learning

solutions to enhance associate and leadership effectiveness and quality assurance

Key liaison between Petco’s National Support Center (corporate), retail stores and distribution centers

nationwide for performance management and learning support, services and solutions

Performed day-to-day administration and maintenance of the Learning Management System (LMS) and

other learning platforms, applications and technologies to support blended learning programs

EDUCATION

Ashford University Clinton, IA March 2013

Bachelor of Arts, Human Resources Management

“Customer Service is not a department; it’s an attitude”

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