Project Manager

MOHAMMED AL-MANSOOR: "BA of today is required to be a 'Thinker, Visionary,

and Innovative"

Mobile: 078********, E-mail address: ***********@*****.**.**

Synopsis:

.

. A competent and highly motivated Professional Project Management and

Business Analyst with over 5 years experience. Capable of achieving

personal and corporate objectives. Able to work well as part of a team or

unsupervised by use of own initiative.

. A successful Analyst with extensive experience in delivering projects,

including end-to-end knowledge of the project Lifecycle, and the ability

to align technology to business models and processes.

. Proven ability to create vision, set direction, energetically mobilise

resources and manage risk effectively ensuing a track record of

delivering outstanding results (revenue, cost reduction and business

transformation)

. Strong communication skills and willingness to drive performance and have

enabled the successful delivery of many value adding processes and

projects throughout.

. Conscientious and professional approach combined with a "get it right

first time "mentality that has proven to be a valuable asset to date in

delivering projects. This combined with a pragmatic but positive outlook

to the challenges presented has enabled a reputation and expert status to

be attained.

SKILLS

. Project Management: Prince 2, Waterfall lifecycle, LEAN (DMAIC, Iteration

lifecycle, and Business models, Project lifecycle, and E-commerce models.

. Data Modeling : User stories, Functional and one Functional requirements,

Activity Diagrams, wireframes, Mind maps

. Areas of Study and Skills; Networking, Information Technology, Project

Management, Databases, Business IS/IT, Process Engineering, and E-

commerce, Agile, Oracle,

11/2013 to present day Saint Andrews Hospital, Sn.

Business Analyst

. 'As is' and 'To be' / Capture, document and analyse requirements and

implement the new solution

. Support Junior Business Analyst

. Work closely with the business and developers to ensure the

requirements are captured and fully implemented into BAU

. Work through the project lifecycle to ensure change is implemented on

time within the budget

. To accurately design, interpret, create and document business / user

requirements to improve the system design of products and/or services

06/2013 to 11/2013: Walt Disney, Senior Online

Business Analyst / Junior Project Manager (e-commerce)

. Requirements gathering / Stakeholder Management / Design and Analysis

/

. 'As is' and 'To be' / Capture, document and analyse requirements

. Facilitate workshops with stakeholders of all levels / Requirements

Elicitation / Gap Analysis /

. Design and analysis

. Performance indication design

. Work through the project life cycle to ensure the change is

implemented efficiently, effectively, on time and within the budget

agreed

. Managing IT helpdesk, 2 direct reports. ensure the SLA are followed

and adhered, resolving issues quickly within the European distribution

centre

. Working with both IT and the Business to ensure that requirements are

deliverable and sustainable

Using PRINCE 2, Agile, capturing requirement, working through the project

lifecycle Visio, level 3 to 5, Change Management, Oracle (Toad), XML, Order

Management, Datawharehouse system, User Stories, DFD diagram, Microsoft

Visio, Demand ware, JIRA.

01/2013-03/2013: Coventry City Council:

BA ICT Consultant (ICT department)

Capturing requirements form initiation and implementing the solution

into BAU.

. Re-engineer processes: Produce 'As is' and 'To be' process

. Deliver and manage complex projects in alignment with the Government

Strategies

. Liaise and manage the development team to ensure the deliverables are

delivered in alignment with business requirement document

. Setup MI reports to monitor and audit the progress of 'To be'

processes and projects

. Managing all stakeholders' expectations throughout the business, and a

point of contact for escalating and risks and issues.

. Change Management: Consulting stakeholders in maximizing their

processes and the business as a whole

Methodologies and tools used: LEAN, PRINCE 2, MS project, Visio ('As is'

and 'To be'), SPRINT MAPS, Activity diagrams, user stories, Change

management, USE CASES (30 % used), CRM - Dynamics

07-2012- 12/2012 Law Society (FTC): Business

Analyst (Business Change Team)

. Translating business requirements in to functional and technical

system specification documents in conjunction with the respective

development teams

. Working with operational teams supporting the business change

management team with any activity

. Managing and being accountable to see through the projects end to end

. Managing all stakeholders throughout the business and a point of

contact for escalating and risks and issues

. Compare 'as is' and 'to be' business models, Producing strategies and

roadmaps

. Client-facing experience, problem solving and Analytical thinking,

. Tools and methodologies used: Visio ('As is' and 'To be'), MS office,

PRINCE 2, DMAIC approach (LEAN), AGILE, UAT Testing, CRM -Dynamics

01/2012 - 05/2012 TALK TALK, Manchester, Business and Project Analyst

(Process improvement team and IT)

. Define technology and business process requirements and improvements

to meet the demands of overall business

. Control, manage and monitor project timescales and budgets

. Ensure timely and accurate completion of project deliverables and

managing risks and identifying counter measures

. Support creation of relevant testing plans, analysis and design of

testing requirements and delivery of quality driven test solutions,

ensuring conformance to agreed standards and objectives.

. Support the delivery phase of high risk projects, ensuring delivery to

agreed business objectives, requirements, schedules, costs and quality

objectives, ensuring that the benefits identified in the business case

are realised.

. Manage and undertake the creation of relevant testing plans, analysis

and design of testing requirements and delivery of quality driven test

solutions, ensuring conformance to agreed standards and objectives.

. Manage, co-ordinate and contribute to the design, development and

specification of new and re-designed processes and systems,

documentation, training materials, etc., as required in order to

contribute to business efficiency goals.

. Preparing and defining the business requirements to for projects

. Proactively contribute to improving the effectiveness of Talk Talk

Group and promote of good practice throughout the department

. Mapping requirements to systems, using standard workflows

documentation. Running of 'As is' and 'To be' workshops. Ad hoc

analysis of business processes and systems.

. Produce test scripts, regression testing, data testing, UAT testing.

. Methodologies and Tools used: Prince 2, LEAN, Microsoft Visio, SQL,

Activity Diagrams, User stories, AGILE, Use cases.

11/2010 - 08/2011 Towergate, Kent

and Warwick, Business Analyst (E-commerce team)

. Requirements gathering, analysis research and solution specification

. Responsible for delivering RFC process and Projects to cost, time and

quality and ensuring the delivery of all business activities to plan

and performance standards whilst driving continuous improvement

utilising internal / external resources

. Responsible for end to end process of RFC's

. Conducting feasibility studies to improve processes to be more

effective and efficient for the business.

. Responsible and accountable seeing projects through the end from

initiation to operational using the project lifecycle

. Liaising with different Insurers, Brokers, 3rd party suppliers, and

field based staff in order that generic requirements can be specified

and are justified along with impact analysis of requests on other

Insurers / Brokers

. Seek to reduce cost through continuous improvement, and provide viable

solution to internal and external processes and procedures

. Point of contact for Projects and RFC process for any escalation point

once projects go live

. Supporting different areas across the business to review and provide

viable solution changes to business processes, practices, and systems

. Responsible in producing and documenting business processes.

. Conduct business analysis to support the development of potential

projects within the business and identify the business case and

produce the necessary documentation required to raise a project.

. Conducting workshops and brainstorming sessions to ensure a smooth

transition of changes embedded within the business

. Producing monthly KPI's report to the board.

. Deliver different types of connectivity method to the business, and

offering strategic consultancy to insurers to use recommended

connectivity method.

Application and methodology used

. Prince 2, LEAN, Microsoft Visio, Use Cases, software development

methodologies

12/2009 - 11/2010 Apex Credit

Management Ltd, Stratford-Upon-Avon

Senior Business and Process Analyst (FTC / Permanent)

. Develop and manage requirements gathering approach

. See through projects end to end

. Ensure the product is fit for business and ensure it has followed the

Project Lifecycle

. Able to identify and develop creative solutions

. Practical application of Use Case methodology

. Undertake and contribute to diagnostic review and data gathering from

relevant business areas, liaising with appropriate internal and

external stakeholders to present an as-is view of performance

highlighting potential areas of risk and improvement.

. Definition, development and validation of process improvements to

agreed standards liaising with appropriate business area.

. Working with internal and external stakeholders to develop the ideal

design solution

. Run workshop and conduct training sessions for improvements within the

project

. Impact assessment of moving from the current state to the future

state, including operational business, systems and customer impact.

. To complete the production of any relevant operational procedures,

requirement documentation, ensuring consistency with the business

requirements documentation.

. Support and assist the operational areas in the implementation and

embedding of changes to business process, practises, and associated

system functionality, including system testing.

. Lead and support the facilitation of business workshops

. Currently have 1 direct reports reporting into me

. To manage the relationship between IT Projects and business groups,

documenting business processes and system dependencies to ensure

minimum disruption to the business during IT changes

Application and methodology used

Prince 2, LEAN, Microsoft Visio, Nexidia Speech Analytics

tool

06/2006 - 12/2009 Barclays

Group, Barclaycard House, Northampton

Business

Technical Analyst (At risk of redundancy)

. Preparing and defining the business requirements to support projects

. Design operational processes and procedures that will ensure that the

applications can be successfully implemented and deliver the expected

benefits.

. Work with business Divisions in order to help them articulate and focus

on their business need.

. Refine and document business and system requirements, using the standards

and techniques identified within the Division.

. Assist with the analysis of existing business processes and with defining

the changes that will need to take place when introducing the new systems

using LEAN (DMAIC)

. Definition, development and validation of process improvements to agreed

standards liaising with appropriate business area.

. Impact assessment of moving from the current state to the future state,

including operational business, systems, and customer impact.

. Review and breakdown departmental processes. Identify where change or

communication can assist in making process more efficient for the

business and customer friendly.

. Assist with the definition of accompanying training materials.

. To ensure that the project is defined, initiated, developed, tested, and

implemented to the agreed goals and objectives.

. To ensure the integrity of project is maintained, focusing on cost

reduction, increase productivity, and reduce risk, and increase revenue.

. To provide Consultancy service to both internal and external clients in

the areas of designated specialisation.

. Research and resolve technical queries.

. Business process improvements to achieve efficiencies and best fit within

the current and future infrastructure.

. Create Test Scripts and provide and train testers on new testing tools,

UAT testing, regression and performance testing

. Assist with the development of test scripts and data.

. Provide, create and present reports to support migration of Projects

initiatives into BAU.

. Develop reports, materials and processes for the technical support of

Contactless and Chip and Pin developments.

Applications and Methodologies used:

. Prince 2, APACS Standards, PCI Standards, EMV standards, Microsoft

Project, Microsoft Office, Microsoft Visio, Spy Log, Utility2, basic SQL,

wireframes, user stories, Data Modeling (use cases), Project Lifecycle,

and LEAN

. Data analysis, process current state analysis, process mapping, process

analysis,

. opportunity identification; assessment and prioritisation, stakeholder

management, template management

Control assessment.

01/2005 - 05/2006 NTL, Luton /

London

Fraud and Trend Analyst (redundancy)

. To identify fraudulent usage on the NTL network and take appropriate

actions to minimize and prevent further losses to the business.

. Review and breakdown departmental processes. Identify where change or

communication can assist in making process more efficient for the

business and customer friendly.

. Assists with the review of service level agreements, the effectiveness,

efficiency and costs of the operational services, taking necessary action

to ensure that quality of service, performance, availability, and cost

targets are met.

. To ensure that the project is defined, planned and delivered to the

agreed goals and objectives.

. To ensure the integrity of project is maintained, focusing on internal

consistency and compliance to standards, processes, and strategies.

. To deliver a project to the agreed standards, and methods as defined

within the company PRINCE 2, RUP, and Project Lifecycle.

. To deliver projects into business area with a smooth transaction into

their fraud operations, ensuring benefits are realized.

. Application used: Data Modeling: UML, RUP, Microsoft Visio, and PRINCE 2,

I2.

01/2004- 01/2005

Openscape ltd, Birmingham

Project Analyst (contract based)

To support the successful implementation of new systems for clients or, and

to improve the overall efficiency and effectiveness of the businesses.

. Assisting in the project at all stages and not only IT systems and

infrastructure, but also ensuring that business processes are improved to

achieve benefits and efficiencies.

. As a Project analyst had to take an active role in developing an agreed

programme of change that includes, pre-project analysis to determine

whether a business case exists to merit a project implementation, and to

develop initiation paperwork including Project Initiation Documents and

Investment Proposals.

. Systems Implementation and integration into the business associated

training and process improvements.

. Business process improvements to achieve efficiencies and best fit within

the current and future infrastructure. Further, to provide business

analysis expertise within the ongoing program of change to ensure that

these initiatives are implemented in a structured manner using agreed

methodologies and combine best practices and fit for purpose.

Applications used:

. Designing websites for clients, using JAVA, Dreamweaver, PHP, FLASH,

Fireworks, JASC.

. Project Management: Waterfall Life cycle, PRINCE 2, Cisco methodology,

Business Models.

. Networking: designing network systems for clients

. Data Modeling: UML, RUP, Microsoft Visio, Databases, using Microsoft

Access, SQL, VB.

EDUCATION AND TRAINING

2007-2010 Coventry University: PGC E-commerce Technology

(expected merit)

2008: Prince 2 qualified

2006+ Barclays: Mentoring qualification (On track

international)

2001 - 2003 Henley College: Coventry, C.C.N.A. (Cisco Certified

Network Associate)

1999 - 2002 Coventry University: BA Business Information

Technology (achieved)

REFERENCES AVAILABLE UPON

REQUEST

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