Management Project

Michael B. Lavoie . ** Chatham Circle, Salem, NH *3079 . 603-***-**** .

*********@*******.***

Product Management / Development Executive

Excellent Business Acumen - Product Strategy, Development & Deployment .

Team Management . Operations Leadership . Finance & Budgeting . Process &

Performance Improvement . Customer & Vendor Relationship Management

Distinctive Executive Qualifications - Blend of product expertise, sales,

back office and technical operations within the eCommerce and Electronic

Payments Processing industry with proven ability to serve as a business

leader for all associated products. Measurable success in creating and

driving a product strategy to exceed customer demands and corporate

objectives. Resourceful problem solver with track record of building

strong relationships and high caliber teams.

Expected Results - (1) Direct the long-term product planning process,

including gathering and integrating customer feedback into future product

plan, (2) Create a comprehensive product roadmap and effectively

communicate it across the entire organization, (3) Partner with the sales,

marketing and development organizations to define, build, and launch new

product initiatives, (4) Maintain discipline in project planning, controls

and management to reduce project risk and improve project predictability.

Experience, Key Contributions and Performance Milestones:

Chase Paymentech Solutions - (2005 - present)

Director, Enterprise Product Management

Lead a team of high-performing Product Management professionals in the

development of new product capabilities and enhancements to existing

product portfolio for the Ecommerce and Retail (enterprise) payments

processing platforms. Areas of focus include: credit and debit card

processing, electronic check processing, Alternative Payments (PayPal,

BillMeLater, Green Dot etc.), Merchant Reporting, Transaction Settlement,

International Payments (multi & cross currency), Encryption/Tokenization,

Fraud Management and Application Development.

. Redesigned echeck processing resulting in annual savings of $600,000.

. Implemented PayPal API structure into core processing capabilities

including transaction settlement and reporting.

. Lead initiative to integrate encryption and tokenization solution in

ecommerce and retail/brick-and-mortar transaction processing.

. Integrated fraud management into online and batch processing

functionality providing merchants with advanced fraud tools and

analytics.

. Manage R&D efforts regarding Business Intelligence, Advanced

Verification for Electronic Check Processing, Fraud Solutions, Durbin

Amendment, Healthcare (IIAS) processing and Alternative Payments

opportunities.

. Manage global, cross-currency transaction processing contributing $50

million in net revenue.

Sungard Securities Processing - Phase3 Systems (2000-2004)

Director of Product Development, Phase3Trading and Accounting Applications

(2003-2004)

Leading all aspects of the software development process (3270 and Web) and

project management of new solutions, from concept to implementation for P&S

and Accounting applications, with a combined revenue contribution of over

$30 million annually. Phase3 is a real-time order-to-settlement securities

processing system for broker/dealers and correspondent clearings firms,

delivered in an ASP environment and licensed software.

Areas of management include: Clearance and Settlement (NSCC, MBSCC, FICC,

DTC, Swift); Equity and Fixed Income trading systems; Regulatory and

Compliance (TRACE, MSRB, CNS Rewrite, RTTM) reporting; Accounting - 15c3-3,

Focus Reporting, Haircuts. Oversee budget, staffing level, organizational

structure and quality assurance of the P&S and Accounting departments and

related project/product releases. Provide management and direction to a

development group of three managers and 17 technical and business analysts.

. Restructured Product Development Strategy. Developed and implemented

a lean product development roadmap, creating a top-performing product

development operation, in terms of efficiency, quality and overall

profitability of new products. Implemented standardized procedures,

enhancing the ability to capture customer requirements and improving

preparation of functional specifications, test strategy documents,

test plans, reports and aftermarket performance data.

. Improved Product Development Performance. Established common metrics

and methodologies, accelerating speed of product development and

increasing quality, resulting in 100% acceptance and zero rework of

software released. Concurrently achieved strategic corporate goals of

customer satisfaction, reduced risks and optimized returns. Defined

and implemented standard User Acceptance and Client Acceptance testing

of newly developed software and applications.

Team Leadership. Built a top-caliber team who view new product

development as a leading driver for revenue, profit, and market share

growth. Created a culture focused on unified decision-making and

greater personal and team commitments to individual goals and the

achievement of shared visions.

Implemented Project Prioritization Best Practices. Designed and

executed systematic project evaluation approach, including scope,

project management, budget and resource allocation to measure product

development project milestones and performance. Enabled focus on a

portfolio of projects with the highest value to the company, providing

executives with the ability to consider business and implementation

risks of all projects and identify products/projects with little

business value.

Revenue Enhancement. Led corporate strategic initiate to convert file-

based submission of fixed income transactions to real-time inclusive

of all regulatory reporting, contributing $152,000 in one time annual

revenue and $252,000 recurring.

Product Manager (2002-2003)

Played key role in the development and implementation of the organization's

product development and strategic initiatives related to Comparison and

Settlement projects. Created customer-driven product roadmaps, defining

customer and market requirements, including marketing requirements

documents, business case analysis, functional specifications and test

scripts, and competitive analysis. Delivered training to internal/external

clients on new and enhanced applications.

. Created Business Driven Development Organization. Worked in close

collaboration with department Director, effectively integrating

standardized software development lifecycle process across the

organization to increase developer productivity and improve product

performance. Partnered with Product Development and Operations

Leadership to achieve business and marketing objectives.

. Leadership of Straight-Through Processing (STP) Initiative.

Understood the various interfaces of functionally advanced Real-Time

Trade Matching (RTTM) product, facilitating the industry goal for STP.

Managed and chaired multiple Customer Focus Groups, identifying

competitive gaps within the product as well as development

opportunities to ensure a streamlined and operationally efficient

processing environment. Wrote the Sungard White Paper for STP.

Manager of Regulatory, Compliance and Industry Initiatives (2001-2002)

Defined business direction relating to software development needs for all

Regulatory and Compliance changes impacting customers and application to

meet the highest professional standards. Projects included (i.) providing

hands-on project management and testing contributions for multiple programs

related to NASD, NYSE and SEC compliance and regulatory projects, (ii.)

leading initiative to provide TRACE, INSITE and OATS regulatory/compliance

reporting. Applied strong knowledge of key financial services compliance

regulations and practices, delivering effective compliance assurance and

risk management services.

Senior Business Analyst, Professional Services (2000-2001)

Drove the requirements gathering efforts for several projects, including

proposing alternatives and solutions to requirement management, objectives

and business issues. Consulted with project managers to ensure that all

projects undertaken adequately addressed requirement related issues. Focus

on understanding the business case behind projects, including the

motivating factors for all stakeholders. Demonstrated thorough knowledge

of processes, methodologies and standards for requirements gathering,

documentation and analysis.

Family Bank (acquired by Banknorth) - 1997 to 1999

Vice President, Trust and Investment Services Division

Established Investment Management Services within the organization,

defining business model and building entire infrastructure including

budget, staffing and technology. Served as member of Executive Management

Trust Committee responsible for instituting goals and management criteria.

Possessed the executive presence and interpersonal skills required to gain

respect and establish credibility with all internal departments, while

leveraging the Bank's reputation within the community to build business.

Delivered $30 million in trust assets within first 18 months of operation.

A.G. Edwards & Sons, Inc - 1991 to 1997

Investment Broker

Managed full service relationships with high income/high net worth clients,

defining portfolio management strategies focused on fixed income

investments (corporate, municipal, government, agency and CMO's).

Established a managed asset base of $20 million.

Merrill Lynch - 1981 to 1990

Account Executive / Manager, Investor Services Division / Branch Operations

Cashier

Rapidly progressed through increasingly responsible leadership roles

achieving status as youngest Broker at branch to achieve Executive Club

ranking as Account Executive.

Education: MBA - Background in Leadership, Franklin Pierce College,

Rindge, NH

BS - Financial Management, Franklin Pierce College, Rindge,

NH

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