Director of Operations
Resume:
LYNN FIFIELD
*** ****** ****** *****, ******** Springs, Colorado 80921
***************@*****.***
AREAS OF FOCUS: DIRECTOR OF OPERATIONS HUMAN RESOURCE MANAGEMENT
QUALIFICATIONS PROFILE
Experienced, results-oriented, and hardworking professional, offering broad-based operations experience; with hands-on skills in healthcare operations and HR management, organizational policies development and implementation. Adaptable and articulate communicator; thrive under pressure with outstanding negotiation, presentation, analytical, management and communication skills. Exemplify comprehensive knowledge in all aspects of staff development and program involvement, with aptitude in fostering a positive work environment. Integrate astute technical and management background with strong drive to succeed.
- Executive Operations and HR executive; noted for delivering successful processes, maximizing productivity, and generating impressive organizational results.
- Effective counselor and consultant; capable of building solid relationships with key firms and clients, and known for extensive employee relation skills.
- Versatile, hands-on leader and team player, with keen attention to detail and unswerving commitment to the highest standards of professional excellence.
AREAS OF EXPERTISE
HEALTHCARE APTITUDES
Strategic Planning and Analysis
Healthcare Process Improvements and Efficiencies
Patient Care and Human Relations
Pharmaceutical and Clinical Operations
Medical Teaching and Mentorship HR COMPETENCIES
Human Resource Administration
Project Management
Business Intelligence Reporting
Staffing, Scheduling, and General Management
Rapid Conflict Resolution
PROFESSIONAL EXPERIENCE
Spectrum Healthcare Resources
DIRECTOR OF CLINICAL OPERATIONS, Corporate Office - St. Louis, MO 2011–2013
- Guaranteed that all clinics had a provider and licensed registered nurse at all times and ensured each Emergency Department had 100% coverage with American Board of Emergency Medicine (ABEM) providers
- Oversaw the entire scope of business for 13 rural veterans affairs community outpatient clinics and emergency departments in 9 states across the country
- Spearheaded more than 100 field staff to include medical directors; physicians, mid-level providers, mental health providers; nurse managers; hourly medical staff
- Leveraged industry expertise in managing all region contract bids and renewals as well as maintaining market leadership position as preferred contractor of services to federal government
- Provided strategic leadership and direction to a team consisting of recruiters, employment specialist, accountant, and contract specialists; approved invoicing, credentials, and finances for the business line
- Provided bidding decisions on new federal solicitations; developed strategies to increase profit margin and win bids
- Strong financial acumen surrounding P&Ls, projections, and forecasting
- Rendered support to the registered nurse managers in handling and resolving patients’ complaints
- Ensured all providers had appropriate skill sets and bedside manners depending on the clinic and demographic of the population they were serving
- Facilitated interviews with all personnel to ensure they were equipped with the needed diagnostic skills and work ethic.
- Fostered an open line of communication in order to maintain an efficient operation and acted as liaison to facilitate communication between conflicting parties
Notable Accomplishments:
- Earned recognition for successfully re-establishing the relationship with a key client, a prime contractor with the federal government by providing a high level of customer service which occurred with frequent daily communication with the operations manager and the director of their VA Operations Division
- Successfully drove consistent gross profit increases at emergency departments and clinics
- Made substantial contributions in obtaining another CBOC in New Mexico area away from competitor by ability to keep clinics staffed with quality people and by continually offering exceptional assistance to competitor’s clinic
- Singlehandedly managed all Veterans Affairs business line, with revenue of more than $10M
Eagle County Government
HUMAN RESOURCE MANAGER - Eagle, CO 2004–2010
- Maintained strategic association with senior leadership and elected officials to achieve culture alignment with County mission and values
- Oversaw county government classification and compensation program philosophies and development; risks; and budget development and maintenance
- Designed and implemented talent and acquisition and retention programs; as well as organizational development programs and culture assessments
- Ensured complete implementation of federal, state and local laws; and managed the staff accounted for payroll processing, benefits, and workman’s compensation duties
Notable Accomplishments:
- Established and maintained trusting relationship with the HR Director as well as all employees; provided timely and positive resolutions to all employees’ concerns
- Contributed in developing and executing the Eagle County Wellness program, that substantially reduced healthcare costs by having annual blood draws; RN’s 24/7 to speak to employees about results; follow plans with providers and nurses on next steps if there was a disease process developing that the employee was not aware of or managing without physician care
- Re-established the relationships with upper management and the HR Department and drove efforts to maintain a friendly environment again where employees could come freely without fear of retribution
EARLIER CAREER
Colorado Mountain College–Edwards Campus
ADJUNCT PROFESSOR, MEDICAL TERMINOLOGY - Edwards, CO 2010–2011
Keller Williams Realty, The Marketplace
PARTNER - Las Vegas, NV 2002–2004
Spectrum Healthcare Resources
REGIONAL MANAGER - Las Vegas, NV 1999–2002
REGIONAL MANAGER - Honolulu, HI 1998–1999
EMPLOYMENT SPECIALIST - St. Louis, MO 1997–1998
EDUCATION
MASTER OF ARTS IN MANAGEMENT - MASTER OF ARTS IN HUMAN RESOURCES DEVELOPMENT: May 2002
Webster University - St. Louis, MO
BACHELOR OF ARTS IN PSYCHOLOGY WITH AN EMPHASIS IN ORGANIZATIONAL BEHAVIOR: May 1996
University of Missouri- St. Louis, MO
PROFESSIONAL DEVELOPMENT
Eagle County University Leadership Training, Fischer Consulting
Myer’s-Brigg Profile: ESFP (Extroversion; Sensing; Feeling; Perceiving), Eagle County Government
Speed of Trust, Spectrum Healthcare Resources
DISC Profile: Achiever Profile, Spectrum Healthcare Resources
LIVEWELL- Health Risk Managerial Toolkit, Spectrum Healthcare Resources
The 4 Disciplines of Execution Press Kit, Spectrum Healthcare Resources
AFFILIATIONS
Society for Human Resources (SHRM)
High Country Human Resources–Colorado
American Society for Training and Development (ASTD)
American Management Association (AMA)
ACTIVITIES
Volunteer, Colorado Springs Therapeutic Riding Center
TECHNICAL ACUMEN
Microsoft and MAC Platforms, ADP, KRONOS, LAWSON, and various HRIS/HRMS Systems and Recruitment Databases
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