Training Manager

CHARLOTTE FOSTER

706-***-****/706-***-**** P.O. Box 493, Madison, GA 30650 *****************@*****.***

INSTRUCTIONAL DESIGN / EDUCATION / RESEARCH SPECIALIST

Possess the knowledge and experience needed to help organizations achieve a higher level of maturity and success through

development and evolution of their workforce training programs, higher educational instruction and research projects/studies.

CORE COMPETENCIES

Training / Educational Program Management Program/Project Research Teambuilding / Leadership

Instructional Curricula / Material Design Data Analysis / Collection Records Verification / Reporting

QUALIFICATIONS SUMMARY

Thrive in a team environment but able to work and make sound decisions independently; welcome

challenges and able to utilize superb critical thinking and analytical skills to provide innovative solutions to existing or emerging

problems.

Possess the ability to complete multiple tasks simultaneously despite unpredictable workloads

and conflicting deadlines; rapidly learn new procedures/processes; quickly adjust to changes in schedule, environment and

organizational objectives.

Technology savvy Windows 98/XP/Vista/7; MS Office Suite; Internet Searches; Social Media; Email.

Upbeat, energetic, professional committed to obtaining long-term employment and contributing

expertise to a forward thinking company.

EDUCATION & TRAINING

M.S. – EDUCATION / INSTRUCTIONAL DESIGN CAPELLA UNIVERSITY – Minneapolis,

MN

Graduated Summa Cum Laude: 2012 GPA: 3.8 Attended Online

B.S. – POLITICAL SCIENCE GEORGIA STATE UNIVERSITY – Atlanta, GA, GPA: 2.6

KEY COURSES

Survey & Research Methodology Research & Writing for Graduate Learners

Principles of Instructional Design Fundamentals Theory & Practice in MS Studies

SPECIALIZED TRAINING

Project Management for E-Learning –Practical Online Course Paralegal Certificate – National Center for Paralegal Training

Development

RELEVANT EXPERIENCE

TEMPORARY SCORER/ PEARSON - MARCH 2008 - PRESENT

RESPONSIBLE FOR ELECTRONIC SCORING OF STUDENTS ASSESSMENTS FOR GRADES K-12.

IRS Ch

SEASONAL CONTACT REPRESENTATIVE / DATA TRANSCRIBER

Handled a high volume of incoming calls from taxpayers and followed federal IRS guidelines, policies, and

procedures to assist callers regarding tax refunds, payments due, and tax law. Accurately keyed in federal income tax returns

directly into the IRS computerized tax system. Conducted in-depth research with the vast IRS tax databases to evaluate

taxpayer accounts and provide answers to their questions and suggested solutions for their tax problems.

CLARK ATLANTA UNIVERSITY

COLLECTION COORDINATOR

Atlanta, GA 1991-1994

Utilized knowledge of basic financial aid regulations and requirements to determine financial aid student

eligibility for school, state, federal loans, grants and other monetary assistance. Developed and negotiated viable tuition payment

plans, and collected on delinquent student accounts. Built strong interpersonal relations with students and parents to ensure

payment and/or re-entry plans were kept current. Took a team approach within the Financial Aid Department by assisting

colleagues in resolving issues with irate individuals and consistently produced positive outcomes on both sides of the table.

RICHWAY STORES Atlanta, GA 1984-1988

MANAGER / TRAINER

Managed retail sales and operations for assigned location. Conducted orientation and training for new

employees. Consistently increased new credit card accounts every quarter. Provided a complete shopping experience for cus

tomers and resolved any problems that arose in a positive, win-win manner.

SCORER – PEARSON Duluth, GA 2008-Present

OTHER WORK EXPERIENCE

SCORER – PEARSON Scoring Center Duluth, GA 2008-Present

VOLUNTEER – HABITAT FOR HUMANITY, CROSS-CULTURAL SOLUTIONS, ARTHRITIS FOUNDATION, FIRST BOOK.ORG Online 2010-Present

DATA ENTRY - IBM & OTHER COMPANIES VIA TRC & STAFFING RESOURCES Metro Atlanta Area, GA 1994-2001

DOCUMENTARY COLLECTIONS – STANDARD CHARTERED BANK Atlanta, GA 1988-1991

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