Customer Service Sales

Angela Ergenbright

*** ****** ********* ****

Crestview, FL 32536

Cell: 850-***-****

*************@*****.***

Objective:

To obtain a secure and responsible position that will afford the

opportunity to use my diversified expertise while advancing my skills and

knowledge.

Summary:

. Motivated, efficient, accurate, detail oriented, loyal, flexible, and

healthy.

. Over 8 years of experience in financial industry.

. Over 15 years experience in sales.

. Over 20 years experience in customer service.

. Over 4 years experience in leadership.

. Energetic, enthusiastic, and dependable individual who excels in

challenging and competitive environment.

. Perfect attendance record for previous jobs held.

Experience:

November 2012-December 2012

Independent Catastrophe Insurance Adjuster Fredrick, MD

. Interview policy holder, via phone, regarding damages to their

property

. Investigate liability and Assess damages

. Research, detail and substantiate each aspect of the claim, including

building damage, contents, and extra living expense claims.

. Effectively communicate process and covered losses with policy holder

. Ensure accurate procedures while working independently within a team

environment

. Prepare a detailed damages report based on monthly updated insurance

cost software for the purpose of making an offer of settlement to the

insured.

. If needed for specialty cost coding, negotiate with product/service

providers on time and cost of repairs for the purpose of making an

offer of settlement to the insured.

. Computer Skills with a high degree of proficiency.

May 2006-September 2012

Regions Bank, Crestview, FL (Assistant Branch Manager III)

. Effectively lead a staff and made sound decisions regarding ways to

improve individual branch goals, including cross-selling products and

services.

. Experienced in communicating effectively, both verbally and in

written.

. Experienced to train and motivate other employees while establishing

an effective working relationship with employees and members of the

financial industry.

. Licensed by the State of Florida to sell Life Insurance and Fixed

Annuities.

. Lead a team in customer service deemed "World Class" according to

Gallup.

. Implemented the catch phrase "Change is Good" to help associates adapt

to the constant changes that take place in the banking environment.

. Great profiling/interviewing skills used to uncover customer/potential

customer needs and their goals.

. Detect and report fraud

January 2003-May 2006

Cellular Industries, Fort Walton Beach, Fl (Sales /Customer Service)

. Provided services to customers and prospects at retail locations.

. Opened and closed retail location, including daily deposits,

reconciliation of cash, security of inventory, and assisted with

inventory management.

. Achieved customer satisfaction standards (POS surveys and mystery

shops).

. Achieved and exceeded individual sales quota, customer retention goals

and accessory sales goals each month contributing to the market

achieving goals.

. Performed both Customer Service duties and Sales duties as it related

to the store flow design.

December 2001-January 2003

American General Life Insurance Company (Licensed Insurance Agent)

. Prepare reports and maintain records.

. Seek new clients.

. In the event of a loss, help policyholders settle insurance claims.

. Present at work presentations for company policies.

Licenses and Certificates Held:

. Life, Health & Fixed Annuities and Independent Insurance Adjuster

License E057180

. Notary State of Florida EE53511 Expires 01/06/2015

. Certificate of Completion MAPP/GPS Training June 3, 2010

Contact this candidate