Customer Service Representative

Adrienne Matthews

Customer Service Representative

Park Forest, IL

*******************@*****.*** - 708-***-****

I am a hard, dedicated worker who can pick up anything if trained properly. I am intelligent and comfortable

interacting with people and I get along with everyone. I have great customer service skills. I can multitask and

I enjoy doing multiple tasks at the same time. I love a fast paced environment, but I would be comfortable in

any environment. I have had some experience leading people and delegating orders. I show everyone I meet

respect and no matter what happened in a previous job the manager and co-workers will all say that I worked

hard and made their jobs easier.

WORK EXPERIENCE

Customer Service Representative

SPEEDWAY LLC - Mokena, IL - March 2012 to February 2013

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,

or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping

floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there

is adequate change.

• Cash checks for customers.

Event Specialist

ADVANTAGE SALES & MARKETING - Chicago, IL - June 2010 to July 2012

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use

services.

• Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy

products.

• Keep areas neat while working and return items to correct locations following demonstrations.

• Record and report demonstration-related information, such as the number of questions asked by the audience

or the number of coupons distributed.

• Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

• Transport, assemble, and disassemble materials used in presentations.

• Learn about competitors' products or consumers' interests or concerns to answer questions or provide more

complete information.

• Work as part of a team of demonstrators to accommodate large crowds.

• Wear costumes or sign boards and walk in public to promote merchandise, services, or events.

Administrative Assistant

FORD HEIGHTS SCHOOL DISTRICT - Ford Heights, IL - June 2007 to December 2009

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to

their needs.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Make copies of correspondence or other printed material.

• Review work done by others to check for correct spelling and grammar, ensure that company format policies

are followed, and recommend revisions.

• Compose, type, and distribute meeting notes, routine correspondence, and reports.

• Learn to operate new office technologies as they are developed and implemented.

• Schedule and confirm appointments for clients, customers, or supervisors.

• Manage projects or contribute to committee or team work.

• Order and dispense supplies.

• Conduct searches to find needed information, using such sources as the Internet.

• Supervise other clerical staff and provide training and orientation to new staff.

EDUCATION

Prairie State College Chicago Heights - Chicago Heights, IL

May 2012

Communications

Upward Bound College Program Northern Illinois University DeKalb - DeKalb, IL

May 2010

High School Diploma in Senior and Junior Board

Bloom Trail High School - Chicago Heights, IL

May 2006

ADDITIONAL INFORMATION

• I have proficiency using computers (Microsoft Office: Word, Excel, Powerpoint)

• Great at giving speeches and speaking in front of large groups

• Can write and edit documents very well

Contact this candidate