Customer Service Sales

ALF (AL) MARKUSSEN

MORTGAGE SALES LOAN AGENT

*** ******* *****, **** *****, PA 19342 Contact: 610-***-**** Email: accibu@r.postjobfree.com

MORTGAGE LOANS – AUTOMATED UNDERWRITING – CUSTOMER SERVICES – BUSINESS DEVELOPMENT – MARKETING

Result-focused, goal-oriented, and an astute sales professional with comprehensive experience, including 12+ years of demonstrated expertise in

rendering unmatched customer service, advanced mortgage expertise, and superior work ethics.

Displays a sound commitment to foster business relationships, with an aim to deliver solid revenue growth and profitability.

SUMMARY OF QUALIFICATIONS

Subjective Expertise – Combines business acumen, expertise, and Strategic Planning & Implementation – Researches latest market

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leverages skills in residential financing and structuring loans. Well versed scenarios, conducts in depth study of sales trends, and projects sales

in sales and marketing, loan originations, automated underwriting, effectively. Implements corrective actions to uplift disturbed territories.

processing, and closing of loans.

Effective Communicator – Displays outstanding organization, Result-Oriented & Goal Achiever – Inclined and instrumental in

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communication, and correspondence skills to build solid relationships. providing apt solutions to customers. Enhances company’s revenue by

Generate top quality results by demonstrating broad and deep product closing deals and readily gains clients' trust.

knowledge, and integrity.

PROFESSIONAL WORK HISTORY

MORTGAGE LOAN AGENT FEBRUARY 2013 – DECEMBER 2013

DITECH MORTGAGE/GREEN TREE SERVICING (PURCHASED GMAC MORTGAGE) – FT. WASHINGTON, PA

Directed and steered business development efforts pertaining to mortgage loan products, and assisted clients to determine the best loan product within their

budget. Performed due diligence and monitored loan application processes from conception to completion. Highly instrumental in developing business through

the solid referral base and solicited new clients, and implemented company’s strategic planning initiatives.

PROFESSIONAL HIGHLIGHTS:

Coordinated with cross-functional teams to administer the loan application processes.

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Performed preliminary interviews with clients to assess financial eligibility and

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Closed over $47 million in 2013.

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counseled clients regarding mortgage loan products, and repayment schedules.

Licensed in 37 states.

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Over four years of call center experience.

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MORTGAGE LOAN AGENT MARCH 2009 – FEBRUARY 2013

GMAC MORTGAGE – FT. WASHINGTON, PA

Spearheaded efforts to provide superior client services throughout the entire lifecycle of loan application processing. Managed all aspects of the process including

mortgage loan origination, performed credit checks, conducted automated underwriting, and ensured client satisfaction.

Acted as Principal in Charge of St. Louis, MO state office.

$

Million

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Increased mortgage loan production by closing company provided leads, as well as

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developed real estate, builder, and industry referral contacts. 51

50

37

32

Qualified mortgage loans by customer interviews, gathered required documentation,

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13

evaluated credit bureaus, and compared to competitive program guidelines to ensure and

maximize profitability.

Assisted with full data compilation, application completions, and client satisfaction.

•

2009

2010

2011

2012

2013

BRANCH MANAGER / LOAN AGENT DECEMBER 2003 – MARCH 2009

APEX LENDING INC. – LEHIGH ACRES, FL

Consulted with and cultivated an ongoing financial services relationship with clients through the delivery of world-class client service. Conducted effective

interviews and needs analyses, provided viable offers to refinance their existing mortgage, deftly overcame any objections and maintained a significantly higher

sale close rate.

PROFESSIONAL HIGHLIGHTS:

Led efforts to manage the branch office for Apex Lending Inc., at Lehigh Acres, Florida.

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Played a pivotal role in product promotions, including managing websites, creating • Gained professional trainings in FHA, Fannie Mae, VA,

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marketing brochures, and performing internet marketing. and Jumbo Loan Products.

• Featured in Florida Today, Orlando Sentinel, and

Associated Press Newspapers.

ADDITIONAL WORK HISTORY

BRANCH MANAGER / LOAN AGENT : TRUST USA MORTGAGE CORP. – PALM BAY, FL AUGUST 2001 – DECEMBER 2003

M-1 ARMOR CREWMAN : US ARMY – FT. KNOX, KY NOVEMBER 1986 – NOVEMBER 1988

ADDITIONAL MILITARY ASSIGNMENTS: INSTRUCTOR FOR WEST POINT CADETS / TANK DRIVER FOR CLASSIFIED TANK PROJECT, FT. KNOX, KY

EDUCATION

MORTGAGE BROKER CLASS – GOLD COAST SCHOOL OF REAL ESTATE – FT. LAUDERDALE, FL

117 SEMESTER UNITS IN MARKETING – TEMPLE UNIVERSITY – PHILADELPHIA, PA

45 SEMESTER UNITS IN BUSINESS ADMINISTRATION – DELAWARE COUNTY COMMUNITY COLLEGE – MEDIA, PA

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