Customer Service Marketing
Resume:
Ashley Ortiz
**** ***** ***** ***** ********* #** Brunswick, OH 44212
acciaq@r.postjobfree.com
Communications professional with an existing track record of 6 year
experience entailing expert public relations management, SEO, Social Media,
web content management, radio production, supervision, problem-solving and
proficiency gained through a variety of positions. Proficient in Microsoft
Office. Regarded by superiors as an industrious, energetic, self-starter,
with the confidence to lead others effectively.
EDUCATION:
John Carroll University
University Heights, OH
Master of Arts: Communications Management - Public Relations
May 2011
Bachelor of Arts: Communications and Philosophy
May 2009
IT University At-Home
Certification: Social Media Marketing In
Progress
EXPERIENCE:
Barrette Outdoor Living, Middleburg Heights, OH
March 2012 - January 2014
Associate Channel Marketer - Web
. Maintain Barrette Outdoor Living Sites and Partner sites through
Expression Engine CRM, PCM, IDM and VIP
. Research and implement Marketing trends on the web including SEO,
Google Analytics, Google Ad Words, and Social Media
. Create and maintain social media outlets and materials for all
Barrette Outdoor Living channels
. Conduct various forms of consumer experience research through Mail
Chimp and Survey Monkey
Creative Thesis Project
November 2010 - May 2011
The Effects of Social Media on Public Relations: Small Business Marketing
. Performed literature review and conduct interviews with current
Facebook entrepreneurs on how they use the social media website
. Conducted focus groups to determine quality of Fan page for local
business, and ensured maximum success for business based on research
and findings by focus groups
HH Gregg, North Olmsted, OH
July 2009 - March 2012
Customer Service Merchandiser
. Utilizing customer service skills on a daily basis and checking stock
using company's computer system
. Solving day-to-day problems and operating cash register and the
network computer system
Raff Media LLC, Beachwood, OH
September 2010 - February 2011
Publicist and Celebrity booking Intern
. Built local clients from the ground up by branding, producing
promotional material, and local media relations
. Reached out to celebrities to book for national and local television
shows
Ameriprise Financial, Independence, OH
April 2011 - June 2011
Marketing Consultant: Special events and Social Media
. Renovated the practice of Frederick & Associates using websites and
social media methods
. Reached out to potential clients while deepening relationships with
current client through the development of firm recognition by creating
special client events
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